Installation of e-fibre

Staff Sergeant

[font=Arial, sans-serif][font=Verdana, Arial, Helvetica, sans-serif]About a week and a half ago a person from eircom called me and asked me if I would like to upgrade to E-fibre from my current eircom broadband package. I agreed and he said there would be no increase in my bill. So we set an installation date for today the 25th of November 2013.[/font][/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]On Friday just gone the 22nd of November 2013, I recieved two letters from eircom. Both were the same layout, welcoming me to E-Fibre with a booklet in each letter. both of these letters are dated the 15th of November 2013. [/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]However, the two letters are addressed to me but have 2 different account numbers, order numbers, and on one letter it says I'll be paying 40 p/m and the other letter says I'll be paying 50p/m. I have no idea whats happening.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]to add to this I took today off work to wait for someone to come out and install this e-fibre and no one arrived.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]I called 1901 about an hour ago and spoke to 'Juliet' who wasn't that helpful. She told me that I probably rang up twice and placed two orders by mistake! I never called eircom once, they called me, and only once.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]I still don't know whats going on, 1, wether or not I'm getting e-fibre 2, why i'm quoted two different prices on these two different letters and why no one showed up to install e-fibre as previously planned.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]Is this a common issue? [/font]
[font=Arial, sans-serif] [/font]

eircom: Mark

Staff Sergeant wrote: »

[font=Arial, sans-serif][font=Verdana, Arial, Helvetica, sans-serif]About a week and a half ago a person from eircom called me and asked me if I would like to upgrade to E-fibre from my current eircom broadband package. I agreed and he said there would be no increase in my bill. So we set an installation date for today the 25th of November 2013.[/font][/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]On Friday just gone the 22nd of November 2013, I recieved two letters from eircom. Both were the same layout, welcoming me to E-Fibre with a booklet in each letter. both of these letters are dated the 15th of November 2013. [/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]However, the two letters are addressed to me but have 2 different account numbers, order numbers, and on one letter it says I'll be paying 40 p/m and the other letter says I'll be paying 50p/m. I have no idea whats happening.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]to add to this I took today off work to wait for someone to come out and install this e-fibre and no one arrived.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]I called 1901 about an hour ago and spoke to 'Juliet' who wasn't that helpful. She told me that I probably rang up twice and placed two orders by mistake! I never called eircom once, they called me, and only once.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]I still don't know whats going on, 1, wether or not I'm getting e-fibre 2, why i'm quoted two different prices on these two different letters and why no one showed up to install e-fibre as previously planned.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]Is this a common issue? [/font]
[font=Arial, sans-serif] [/font]

Hi Staff Sergeant

Can you send us a PM with your full address and name the order was placed under. I was checking a previous case we have logged for your username. we just want to insure the details are correct.

Thanks, Mark