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83 yr old sold broadband... can't cancel?

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  • 26-11-2013 11:40am
    #1
    Gosub
    Closed Accounts Posts: 874 ✭✭✭


    Hi, I recently found out that my 83 year old mother-in-law was sold broadband last July. She said that she agreed to a 'bundle' that she was told was 'good value'. She has no computer, lives alone and has no mobile phone.

    She's paying over €50 per bill for broadband that not only is not needed, but when I was checking it out, doesn't work properly. I called tech support and they told me that there is an issue with it, probably relating to the internal wiring.


    My sister-in-law tried to cancel the broadband but was told that it must be paid for until next June!

    I want this service to be cancelled immediately and the amount paid up to this point, refunded. You can imagine the headlines this might generate for eircom. I'm sure eircom can do without this kind of exposure.

    I will PM details on request.


Comments

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    #2
    we'llallhavetea
    Registered Users Posts: 1,031 ✭✭✭we'llallhavetea


    Jesus Christ that is one of the lowest things I've heard. 


  • Options
    #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Gosub wrote: »
    Hi, I recently found out that my 83 year old mother-in-law was sold broadband last July. She said that she agreed to a 'bundle' that she was told was 'good value'. She has no computer, lives alone and has no mobile phone.

    She's paying over €50 per bill for broadband that not only is not needed, but when I was checking it out, doesn't work properly. I called tech support and they told me that there is an issue with it, probably relating to the internal wiring.


    My sister-in-law tried to cancel the broadband but was told that it must be paid for until next June!

    I want this service to be cancelled immediately and the amount paid up to this point, refunded. You can imagine the headlines this might generate for eircom. I'm sure eircom can do without this kind of exposure.

    I will PM details on request.
    Hi Gosub

    Can you Pm me with your mothers eircom account number and name on account and I will check that for you.

    Mark


  • Options
    #4
    zl1whqvjs75cdy
    Closed Accounts Posts: 4,042 ✭✭✭zl1whqvjs75cdy


    Further proof that no one should trust any of the Irish broadband providers. They are all out to screw you any way they can.


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    #5
    Gosub
    Closed Accounts Posts: 874 ✭✭✭Gosub


    donkeyoaty0099 wrote: »
    Further proof that no one should trust any of the Irish broadband providers. They are all out to screw you any way they can.
    I'm not willing to condemn the entire company for the actions of one dodgy sales person. If they sort this then fine. If this isn't sorted, the company has slid further into the gutter than I would have thought.

    PM sent Mark. I hope you can work with that info for the moment.


  • Options
    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Gosub wrote: »
    donkeyoaty0099 wrote: »
    Further proof that no one should trust any of the Irish broadband providers. They are all out to screw you any way they can.
    I'm not willing to condemn the entire company for the actions of one dodgy sales person. If they sort this then fine. If this isn't sorted, the company has slid further into the gutter than I would have thought.

    PM sent Mark. I hope you can work with that info for the moment.
    Hi Gosub

    I got your details thanks. I will look into it and get back to you as soon as you can.

    Mark


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    #7
    Gosub
    Closed Accounts Posts: 874 ✭✭✭Gosub


    eircom: Mark wrote: »
    Gosub wrote: »
    donkeyoaty0099 wrote: »
    Further proof that no one should trust any of the Irish broadband providers. They are all out to screw you any way they can.
    I'm not willing to condemn the entire company for the actions of one dodgy sales person. If they sort this then fine. If this isn't sorted, the company has slid further into the gutter than I would have thought.

    PM sent Mark. I hope you can work with that info for the moment.
    Hi Gosub

    I got your details thanks. I will look into it and get back to you as soon as you can.

    Mark
    Hi Mark,

    Any update on this?


  • Options
    #8
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Gosub wrote: »
    eircom: Mark wrote: »
    Gosub wrote: »
    donkeyoaty0099 wrote: »
    Further proof that no one should trust any of the Irish broadband providers. They are all out to screw you any way they can.
    I'm not willing to condemn the entire company for the actions of one dodgy sales person. If they sort this then fine. If this isn't sorted, the company has slid further into the gutter than I would have thought.

    PM sent Mark. I hope you can work with that info for the moment.
    Hi Gosub

    I got your details thanks. I will look into it and get back to you as soon as you can.

    Mark
    Hi Mark,

    Any update on this?

    Hi Gosub,

    Sorry for the delay in coming back to you.

    I've checked this for you and the broadband has been ceased from the account and credited back to the account, this will appear on the next bill for you.

    Apologises for the wrong information being giving out to you and all the inconvenience caused to you, I understand this must have been frustrating.

    Thanks

    Tracey


  • Options
    #9
    Gosub
    Closed Accounts Posts: 874 ✭✭✭Gosub


    Thanks Tracey. We'll see what the next bill brings.

    Cheers


  • Options
    #10
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Gosub wrote: »
    Thanks Tracey. We'll see what the next bill brings.

    Cheers

    Ok no problem at all. If you have any further queries please don't hesitate in coming back to us.

    Thanks

    Tracey


  • Options
    #11
    longhalloween
    Closed Accounts Posts: 2,207 ✭✭✭longhalloween


    Maybe it was this guy:

    http://www.boards.ie/vbulletin/showpost.php?p=87383284&postcount=20


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    #12
    Agent Smith
    Moderators, Regional East Moderators Posts: 21,504 Mod ✭✭✭✭Agent Smith


    woah....
    longhalloween wrote: »
    Maybe it was this guy:

    http://www.boards.ie/vbulletin/showpost.php?p=87383284&postcount=20


  • Options
    #13
    Gosub
    Closed Accounts Posts: 874 ✭✭✭Gosub


    eircom: Tracey wrote: »
    Gosub wrote: »
    Thanks Tracey. We'll see what the next bill brings.

    Cheers

    Ok no problem at all. If you have any further queries please don't hesitate in coming back to us.

    Thanks

    Tracey
    Hi Tracey, OK the bill arrived. The broadband is still being charged for but the mailbox has been ceased. Clearly this is another error. Can you please sort this out?

    Cheers.


  • Options
    #14
    gordongekko
    Registered Users Posts: 5,301 ✭✭✭gordongekko


    Every time I get tempted to rejoin eircom for phone or broadband I end up seeing threads and I realise not matter how bad UPC are at least they are not eircom :( . Come on eircom sort it out.


  • Options
    #15
    maringo
    Registered Users Posts: 959 ✭✭✭maringo


    Hope you canceled direct debit if she had it through her bank.


  • Options
    #16
    rovoagho
    Banned (with Prison Access) Posts: 1,151 ✭✭✭rovoagho


    I hope the scumbag responsible is out of a job.


  • Options
    #17
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Gosub wrote: »
    eircom: Tracey wrote: »
    Gosub wrote: »
    Thanks Tracey. We'll see what the next bill brings.

    Cheers

    Ok no problem at all. If you have any further queries please don't hesitate in coming back to us.

    Thanks

    Tracey
    Hi Tracey, OK the bill arrived. The broadband is still being charged for but the mailbox has been ceased. Clearly this is another error. Can you please sort this out?

    Cheers.

    Hi,


    I've checked this for you and I was in contact with you on the 4/12 and ceased the broadband and issued the credit €123.95 however the bill was issued the 3/12 so it is a lap over I'm afraid. The credit will appear on the next bill and the service will be removed from the bills.


    The mailbox was ceased back in November as per customers request, do you still wish to have this service?


     
    Tracey


  • Options
    #18
    Gosub
    Closed Accounts Posts: 874 ✭✭✭Gosub


    eircom: Tracey wrote: »
    Gosub wrote: »
    eircom: Tracey wrote: »
    Gosub wrote: »
    Thanks Tracey. We'll see what the next bill brings.

    Cheers

    Ok no problem at all. If you have any further queries please don't hesitate in coming back to us.

    Thanks

    Tracey
    Hi Tracey, OK the bill arrived. The broadband is still being charged for but the mailbox has been ceased. Clearly this is another error. Can you please sort this out?

    Cheers.

    Hi,


    I've checked this for you and I was in contact with you on the 4/12 and ceased the broadband and issued the credit €123.95 however the bill was issued the 3/12 so it is a lap over I'm afraid. The credit will appear on the next bill and the service will be removed from the bills.


    The mailbox was ceased back in November as per customers request, do you still wish to have this service?


     
    Tracey
    Hi Tracey,
    I thought it was a bit close to call alright. That is why I said another error. My mother-in-law says she has never requested that the mailbox be ceased, so could you re-instate please.

    Thanks for your attention regarding this.

    Cheers


  • Options
    #19
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    Gosub wrote: »
    eircom: Tracey wrote: »
    Gosub wrote: »
    eircom: Tracey wrote: »
    Gosub wrote: »
    Thanks Tracey. We'll see what the next bill brings.

    Cheers

    Ok no problem at all. If you have any further queries please don't hesitate in coming back to us.

    Thanks

    Tracey
    Hi Tracey, OK the bill arrived. The broadband is still being charged for but the mailbox has been ceased. Clearly this is another error. Can you please sort this out?

    Cheers.

    Hi,


    I've checked this for you and I was in contact with you on the 4/12 and ceased the broadband and issued the credit €123.95 however the bill was issued the 3/12 so it is a lap over I'm afraid. The credit will appear on the next bill and the service will be removed from the bills.


    The mailbox was ceased back in November as per customers request, do you still wish to have this service?


     
    Tracey
    Hi Tracey,
    I thought it was a bit close to call alright. That is why I said another error. My mother-in-law says she has never requested that the mailbox be ceased, so could you re-instate please.

    Thanks for your attention regarding this.

    Cheers

    No problem at all. I have activated the mailbox back onto the line there now for you. To activate it on the phone you will need to dial 171 and follow the instructions.

    Tracey


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