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Update on new order/ new customer

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  • 27-11-2013 11:36am
    #1
    TorresLegend
    Registered Users Posts: 76 ✭✭


    Hi folks,


    I've pm'd a couple of the people listed on the right with order number for eFibre but I possibly should have put it here first. I cannot get through on the phone. I'm a new customer and have just moved into a new house where previous owners had Eircom. I have a dial tone, I can't ring out yet. All I received was an order number via email. Full details on pm to Alan and Mark.

    Thanks for any help you can give me.

    Colin


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    TorresLegend wrote: »
    Hi folks,


    I've pm'd a couple of the people listed on the right with order number for eFibre but I possibly should have put it here first.  I cannot get through on the phone.  I'm a new customer and have just moved into a new house where previous owners had Eircom.  I have a dial tone, I can't ring out yet.  All I received was an order number via email.  Full details on pm to Alan and Mark.

    Thanks for any help you can give me.

    Colin
    Hi Colin

    I saw your PMs, sorry about the delay in getting back to you. Let us know how the call goes.

    Mark


  • Options
    #3
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    eircom: Mark wrote: »
    TorresLegend wrote: »
    Hi folks,


    I've pm'd a couple of the people listed on the right with order number for eFibre but I possibly should have put it here first.  I cannot get through on the phone.  I'm a new customer and have just moved into a new house where previous owners had Eircom.  I have a dial tone, I can't ring out yet.  All I received was an order number via email.  Full details on pm to Alan and Mark.

    Thanks for any help you can give me.

    Colin
    Hi Colin

    I saw your PMs, sorry about the delay in getting back to you. Let us know how the call goes.

    Mark
    Thanks Mark.  Called the number and the third person I spoke to has emailed the Fibre team to request an installation date.  I was told to call back tomorrow evening if I don't hear anything back.


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    TorresLegend wrote: »
    eircom: Mark wrote: »
    TorresLegend wrote: »
    Hi folks,


    I've pm'd a couple of the people listed on the right with order number for eFibre but I possibly should have put it here first.  I cannot get through on the phone.  I'm a new customer and have just moved into a new house where previous owners had Eircom.  I have a dial tone, I can't ring out yet.  All I received was an order number via email.  Full details on pm to Alan and Mark.

    Thanks for any help you can give me.

    Colin
    Hi Colin

    I saw your PMs, sorry about the delay in getting back to you. Let us know how the call goes.

    Mark
    Thanks Mark.  Called the number and the third person I spoke to has emailed the Fibre team to request an installation date.  I was told to call back tomorrow evening if I don't hear anything back.
    Hi TorresLegend

    I will check the order tomorrow and get back to you.

    Mark


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    #5
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    Hi Mark,

    I haven't heard anything.  Can you take a look.  Dropping you a pm too with some more detail.

    thanks!


  • Options
    #6
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    Just had a call, soonest installation date 4th December, it's not ideal but at least its on the way!

    Thanks!


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    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    TorresLegend wrote: »
    Just had a call, soonest installation date 4th December, it's not ideal but at least its on the way!

    Thanks!
    Hi TorresLegend

    I'm glad you have an installation date, apologies for the inconvenience incurred with this order.

    Al


  • Options
    #8
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    eircom: Alan wrote: »
    TorresLegend wrote: »
    Just had a call, soonest installation date 4th December, it's not ideal but at least its on the way!

    Thanks!
    Hi TorresLegend

    I'm glad you have an installation date, apologies for the inconvenience incurred with this order.

    Al
    Ok so still no Fibre.  Just got off the phone with Eircom.  The lady could not understand my issue.  I'm dropping a pm to ye in the hope someone can help.


  • Options
    #9
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    TorresLegend wrote: »
    eircom: Alan wrote: »
    TorresLegend wrote: »
    Just had a call, soonest installation date 4th December, it's not ideal but at least its on the way!

    Thanks!
    Hi TorresLegend

    I'm glad you have an installation date, apologies for the inconvenience incurred with this order.

    Al
    Ok so still no Fibre.  Just got off the phone with Eircom.  The lady could not understand my issue.  I'm dropping a pm to ye in the hope someone can help.

    Ok no problem. I'll get back to you soon.

    Thanks

    Tracey


  • Options
    #10
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    And we are finally online!  Thanks to the folks on here for their help.  Can you check one more thing for me please?  I signed up for the eFibre unlimited package but I've nothing to confirm that I am on this package.  Can you let me know please?

    Thanks!


  • Options
    #11
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    TorresLegend wrote: »
    And we are finally online!  Thanks to the folks on here for their help.  Can you check one more thing for me please?  I signed up for the eFibre unlimited package but I've nothing to confirm that I am on this package.  Can you let me know please?

    Thanks!

    That's great to hear, I'm glad you are up and running.

    I can confirm you are on the eFibre unlimited package and off-peak calls.

    Thanks

    Tracey


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  • Options
    #12
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    eircom: Tracey wrote: »
    TorresLegend wrote: »
    And we are finally online!  Thanks to the folks on here for their help.  Can you check one more thing for me please?  I signed up for the eFibre unlimited package but I've nothing to confirm that I am on this package.  Can you let me know please?

    Thanks!

    That's great to hear, I'm glad you are up and running.

    I can confirm you are on the eFibre unlimited package and off-peak calls.

    Thanks

    Tracey
    Thank you!


  • Options
    #13
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    TorresLegend wrote: »
    eircom: Tracey wrote: »
    TorresLegend wrote: »
    And we are finally online!  Thanks to the folks on here for their help.  Can you check one more thing for me please?  I signed up for the eFibre unlimited package but I've nothing to confirm that I am on this package.  Can you let me know please?

    Thanks!

    That's great to hear, I'm glad you are up and running.

    I can confirm you are on the eFibre unlimited package and off-peak calls.

    Thanks

    Tracey
    Thank you!

    No problem at all.

    Tracey


  • Options
    #14
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    eircom: Tracey wrote: »
    That's great to hear, I'm glad you are up and running.

    I can confirm you are on the eFibre unlimited package and off-peak calls.

    Thanks

    Tracey

    Hi folks,

    Got my first bill. I am not on the unlimited package as stated above and have been charged for usage outside my 30GB allowance. Can you have this fixed up please?

    Thanks!


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    #15
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    TorresLegend wrote: »
    eircom: Tracey wrote: »
    That's great to hear, I'm glad you are up and running.

    I can confirm you are on the eFibre unlimited package and off-peak calls.

    Thanks

    Tracey

    Hi folks,

    Got my first bill.  I am not on the unlimited package as stated above and have been charged for usage outside my 30GB allowance. Can you have this fixed up please?

    Thanks!
    Hi TorresLegend

    I'm very sorry to hear this, I can understand this can be frustrating however the best advice we can offer is to contact the efibre team on free phone 1800503303 to have this changed and excess charge credited in full

    Thanks

    Al


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