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efibre installation mess up

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  • 27-11-2013 9:18pm
    #1
    MedHead
    Registered Users Posts: 70 ✭✭


    Hey,

    Was due to have efibre installed on Monday 25/11. The engineer arrived and was shocked to find that we hadn't been sent a modem by eircom, he then left as he didn't have one. 

    We called eircom straight away who said the engineer should have had the modem. The rep we spoke to assured us that she would call the installation company and have it resolved ASAP. She also said she would call us back the next day (2 days ago) to check everythng had been sorted. 

    So far we have heard nothing and are none the wiser as to when our upgrade will be sorted. Any help you could give would be much appreciated!,


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    #2
    shifty89
    Registered Users Posts: 23 ✭shifty89


    Welcome to the hell that is eircom efibre.  We have been waiting 55 days due to a mistake by eircom.  I hope you dont end up with the same wait.


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    #3
    scargill
    Registered Users Posts: 1,679 ✭✭✭scargill


    I'm about 7 weeks into an installation mess up. take a deep breath, you could be beating your head against a brick wall for a while!

    Prepare to be "escalated" - you will hear that word many many times. It doesn't actually mean anything, but it will be said everytime you ring eircom!


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    #4
    MedHead
    Registered Users Posts: 70 ✭✭MedHead


    Anything from Eircom reps on this?


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    MedHead wrote: »
    Anything from Eircom reps on this?
    Hi MedHead

    Can you PM me with the name the order was placed under please and full address and we will look into that for you.

    Mark


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    #6
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    eircom: Mark wrote: »
    MedHead wrote: »
    Anything from Eircom reps on this?
    Hi MedHead

    Can you PM me with the name the order was placed under please and full address and we will look into that for you.

    Mark

    Hi MedHead,

    I've had confirmation that a [font=Calibri", "sans-serif]technician [/font]will be out with you on the 12/12 PM. He'll connect you and you'll be up and running soon.

    Thanks

    Tracey


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    #7
    MedHead
    Registered Users Posts: 70 ✭✭MedHead


    eircom: Tracey wrote: »
    Hi MedHead,

    I've had confirmation that a [font=Calibri", "sans-serif]technician [/font]will be out with you on the 12/12 PM. He'll connect you and you'll be up and running soon.

    Thanks

    Tracey

    Thanks a million!! Much appreciated! Looking forward to having it all set up!


  • Options
    #8
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    MedHead wrote: »
    eircom: Tracey wrote: »
    Hi MedHead,

    I've had confirmation that a technician will be out with you on the 12/12 PM. He'll connect you and you'll be up and running soon.

    Thanks

    Tracey

    Thanks a million!! Much appreciated! Looking forward to having it all set up!

    No problem at all. Glad to hear it :-)

    Tracey


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