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Can Eircom limit my broadband?

higgs03 · 2013-11-27 23:17:45

Hi All, I rang Eircom on Monday to give my 30 day notice as I am changing to Sky. I sent letter the same day to confirm cancellation and now today (Wednesday) my broadband speed is now 2mbps and ping 90ms compared to 16mbps and 40ms on Monday. Can Eircom limit my broadband? Or can someone let me know what is happening?

28-11-2013 12:17am

#1

higgs03

Registered Users Posts: 10 ✭

Join Date: November 2010

Posts: 6

Hi All,

I rang Eircom on Monday to give my 30 day notice as I am changing to Sky. I sent letter the same day to confirm cancellation and now today (Wednesday) my broadband speed is now 2mbps and ping 90ms compared to 16mbps and 40ms on Monday. Can Eircom limit my broadband? Or can someone let me know what is happening?

0

Comments

#2 28-11-2013 10:17am

ZiabR

Registered Users, Registered Users 2 Posts: 5,575 ✭✭✭

Join Date: February 2006

Posts: 5461

No, this is not something they should or can do. You are essentially still paying for the same service until you leave them so there is no grounds to limit your usage. I would contact them back and speak to the support agents about a tech issue and don't mention the move to Sky.

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#3 29-11-2013 3:08pm

ElNino

Registered Users, Registered Users 2 Posts: 1,505 ✭✭✭

Join Date: October 2001

Posts: 1455

They would get in a ton of trouble with Commreg if they were caught doing something like that so I would say that it is just a coincidence.

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