Aeropostale 60% off and free shipping on orders over €70

GrumPy

Flash back memory! :eek:
I prepaid this time last year, (similar offer) and despite this, DHL charged customs at the door. (I wasn't there though and my Dad paid for it, not knowing any better!)
I selected the other courier this time around (can't remember name, but at checkout - it's the one that isn't DHL)

I'm getting it delivered to work this time... Anyone got any advice if they attempt charging customs? I assume refusing to sign for the delivery and ringing their head-office to arrange re-delivery/ collection is the option?
There is no way I'm paying it twice like last time!

Missyelliot2

I've paid €30 in 'Duties and Taxes' (at the checkout).
Is that me finished with charges?

rob316

Missyelliot2 wrote: »

What should we do if DHL call to deliver the items ordered, and ask for further customs charges?
Thanks

Refuse delivery, then ring dhl, they have a dept that deals with package charges. Explain to them what you paid already, you will be asked to suppport it with documents.

But again my advice would be dont prepay customs you will not save any money only probably cause yourself hassle.

Missyelliot2

rob316 wrote: »

Refuse delivery, then ring dhl, they have a dept that deals with package charges. Explain to them what you paid already, you will be asked to suppport it with documents.

But again my advice would be dont prepay customs you will not save any money only probably cause yourself hassle.

Thanks rob316!
Will take your advice on board for next time.
Regards

Allyall

GrumPy wrote: »

Flash back memory! :eek:
I prepaid this time last year, (similar offer) and despite this, DHL charged customs at the door. (I wasn't there though and my Dad paid for it, not knowing any better!)
I selected the other courier this time around (can't remember name, but at checkout - it's the one that isn't DHL)

I'm getting it delivered to work this time... Anyone got any advice if they attempt charging customs? I assume refusing to sign for the delivery and ringing their head-office to arrange re-delivery/ collection is the option?
There is no way I'm paying it twice like last time!

You could have got your cash back the last time. Which site are you talking about? American Eagle?

I think somebody was double charged and got back one of the payments last year.

Also 50% OFF TODAY ONLY AT AE.COM W/CODE 94C486V1

frankiebaby

FYI
I just successfully used SURF25 to get 25% off all t-shirts I had in my shopping cart.
This is on top of any existing offers as my four t-shirts were from the discounted Cyber Monday deals section so they went from €4.70 each to €3.53 each.

GrumPy

Allyall wrote: »

You could have got your cash back the last time. Which site are you talking about? American Eagle?

I think somebody was double charged and got back one of the payments last year.

No; I'm talking about the site this thread is about. Aeropostale

Anyway, I'll take another posters advice if there is an issue. Hopefully won't be!

Allyall

GrumPy wrote: »

No; I'm talking about the site this thread is about. Aeropostale

Anyway, I'll take another posters advice if there is an issue. Hopefully won't be!

Reason i asked, i didn't get the choice to pay duty or not, or choose Courier. I presume that's because i didn't sign up. I paid as guest. But last year i bought stuff.
I must have an account and forgot which email address.

jamescd

GrumPy wrote: »

Flash back memory! :eek:
I prepaid this time last year, (similar offer) and despite this, DHL charged customs at the door. (I wasn't there though and my Dad paid for it, not knowing any better!)
I selected the other courier this time around (can't remember name, but at checkout - it's the one that isn't DHL)

I'm getting it delivered to work this time... Anyone got any advice if they attempt charging customs? I assume refusing to sign for the delivery and ringing their head-office to arrange re-delivery/ collection is the option?
There is no way I'm paying it twice like last time!

As I said in my earlier post, do not accept delivery and just e-mail Aeropostale (or call if you want).

I e-mailed them on a saturday and DHL re-delivered on the Tuesday. I asked the driver what happened and he said Aeropostale contacted them. You don't even need to contact DHL/whatever, Aeropostale will sort everything out.

jamescd

GrumPy wrote: »

No; I'm talking about the site this thread is about. Aeropostale

Anyway, I'll take another posters advice if there is an issue. Hopefully won't be!

I also happened to e-mail Borderfree and they offered to refund me if I decided to pay the charges.

Borderfree wrote:

Hello xxxxxxxx

Thank you for contacting Borderfree.

We do 100% guarantee the total cost for the delivery of your order since you had selected the prepay option.

We will advise DHL to remind customer that the taxes and duties were paid when the order was placed.

However, we do know occasionally upon delivery, customs can sometimes randomly stop an
order. With that being said, when you pay the additional costs to have your package released,
we would be happy to refund you for that extra amount once you email us a copy of the paid
invoice.


We do sincerely apologize for any inconvenience caused.

So as Allyall said, you could have gotten a refund the last time.

As I said though, Aeropostale sorted it out for me so I didn't have to pay in the end.

sud1

I just got a text from dhl for taxes charge..the charge is 59.18 this is on an order that came to 152.81 and delivery of 36.76 from american eagle..is this not excessive..does anyone know how they work out the charge..thanks

Missyelliot2

sud1 wrote: »

I just got a text from dhl for taxes charge..the charge is 59.18 this is on an order that came to 152.81 and delivery of 36.76 from american eagle..is this not excessive..does anyone know how they work out the charge..thanks

Wow! That's a huge amount!

Allyall

sud1 wrote: »

I just got a text from dhl for taxes charge..the charge is 59.18 this is on an order that came to 152.81 and delivery of 36.76 from american eagle..is this not excessive..does anyone know how they work out the charge..thanks

You should argue it, I would. I would have argued my purchase on it's way here, only i hadn't logged in and wasn't given the option to pay later.
If you were to include your shipping fees it would come to ~ €44.
You can check it here - http://www.dutycalculator.com/

GrumPy

Why are people using this thread to discuss American Eagle offers and deliveries?

Am I missing something here or should they be on a different thread?

rob316

sud1 wrote: »

I just got a text from dhl for taxes charge..the charge is 59.18 this is on an order that came to 152.81 and delivery of 36.76 from american eagle..is this not excessive..does anyone know how they work out the charge..thanks

Hi

You are charged duty on the goods, off the top of my head clothing can be up to 12% in duty depending on what type. You are then charged 23% on the shipping and goods value combined, I work it out at around €61 so that €59.18 sounds about right.

Allyall

rob316 wrote: »

Hi

You are charged duty on the goods, off the top of my head clothing can be up to 12% in duty depending on what type. You are then charged 23% on the shipping and goods value combined, I work it out at around €61 so that €59.18 sounds about right.

Why taxed twice?

Never knew that before. Is there a reason they do it that way?

rob316

Allyall wrote: »

Why taxed twice?

Never knew that before. Is there a reason they do it that way?

Sorry Allyall, the 23% is VAT, they are 2 separate taxes, you have to pay duty it can be 0% on some products but on clothing it is high.

You pay VAT @ 23% on the total including goods value, shipping and in some cases insurance (insurance would be included in DHL's fee though)

Allyall

rob316 wrote: »

Sorry Allyall, the 23% is VAT, they are 2 separate taxes, you have to pay duty it can be 0% on some products but on clothing it is high.

You pay VAT @ 23% on the total including goods value, shipping and in some cases insurance (insurance would be included in DHL's fee though)

Ah. You don't get asked for that on electronic goods?
Never noticed it on clothing before, just assumed we were getting stung. Which in a way, we are a little.

Bit confused over this bit

When importing goods into Ireland, duty is not charged if the total value of the goods (excluding shipping charges and insurance) does not exceed €150.

So there should be no Duty charge up to €150?

rob316

Duty is charged if the goods exceed €150, its not a like its a duty free allowance on a larger purchase, if you go €150.01 you will be charged the duty on the full amount.
On the text DHL gave you ring the number and they will give you the breakdown over the phone.

sud1

Has anybody refused delivery..did they get full refund from company..thanks

Allyall

Mine came to $156. Which does not exceed €150.

@sud1, maybe you could cancel, or even ask to cancel 1 item to bring it under €150?

It's worth a shot.

phunkymonk

GrumPy wrote: »

Why are people using this thread to discuss American Eagle offers and deliveries?

Am I missing something here or should they be on a different thread?

Your name couldnt be more apt for that comment! sorry had to say it...:D im guessing AE references are to compare the duty charges and shipping fess?

Allyall

phunkymonk wrote: »

Your name couldnt be more apt for that comment! sorry had to say it...:D im guessing AE references are to compare the duty charges and shipping fess?

No, it's because all of the sales started on the same day at the same time, and rather than starting 40 different threads, and everything getting lost, I posted a few (two) of the similar styled brands early on in this thread, and the difference in payment methods. A few people purchased from them.

AE/Hollister/A&F/Forever21/AeroPostale and a few others are similar in style so thought they would suit this thread.

GrumPy

Received early this morning. I chose whatever the other courier option was instead of DHL (supposed to take longer than DHL; but was cheaper)
It'll be interesting to see what happens regarding custom charges...

EDIT: Cheaper courier option was a company called - "Aramex".

aquane69

DHL just tried to charge me for customs when delivering the package. Refused, told the driver I'd already paid. He said to contact DHL, and he'll deliver again on Monday.
So I've contacted Aero, so fingers crossed it'll get sorted for Monday.
Bit of a pain getting charged, when you've already prepaid for Customs.

Allyall

aquane69 wrote: »

DHL just tried to charge me for customs when delivering the package.

I'm half thinking of ringing DHL before mine gets here to stop that from happening.

I prepaid, (Which i was told last night was illegal ) a lot more than i would have, had i taken my time, and opted to pay here. So i'm also half thinking, if DHL are looking for less, i could pay them, and get a refund from Aeropostale?? Would that work?

jamescd

Yes they will refund

Aeropostale wrote:

[FONT=Arial, Helvetica, sans-serif]Dear James[/FONT][FONT=Arial, Helvetica, sans-serif],[/FONT]

This message is in response to case ID xxxxxx submitted on your behalf. We sincerely apologize that you experienced additional charges upon delivery. We are happy to compensate for those charges. Please email a copy of your receipt to clientservices@borderfree.com. Once we receive the receipt for your charges, your account will be credited. A confirmation email will be sent once refunded. Again, we apologize for any inconvenience and we look forward to hearing from you!
[FONT=Tahoma, Verdana, Arial]
[FONT=Arial, Helvetica, sans-serif]Thank you for contacting Customer Service from Aeropostale.com[/FONT]
[/FONT]

But I think they only refund the extra amount DHL charge. They won't refund the full amount you paid at checkout.

However as I said, refuse delivery and just contact Aeropostale so you won't have to pay another penny.

Allyall

jamescd wrote: »

Yes they will refund




But I think they only refund the extra amount DHL charge. They won't refund the full amount you paid at checkout.

However as I said, refuse delivery and just contact Aeropostale so you won't have to pay another penny.

Yeah, just refuse DHL. That's annoying that they wouldn't refund their overcharge also.

Missyelliot2

Allyall wrote: »

Yeah, just refuse DHL. That's annoying that they wouldn't refund their overcharge also.

But, if I refuse DHL, how long will DHL hang on to my goods?
Will I end up paying for them anyway and just claiming from Aeropostale?
Will DHL accept my confirmation email, as proof that purchase was made?
What is the point of 'Borderfree', if we end up paying customs anyway?


Am confused over what I should do......

Allyall

Missyelliot2 wrote: »

But, if I refuse DHL, how long will DHL hang on to my goods?
Will I end up paying for them anyway and just claiming from Aeropostale?
Will DHL accept my confirmation email, as proof that purchase was made?
What is the point of 'Borderfree', if we end up paying customs anyway?


Am confused over what I should do......

I think someone earlier in the thread refused them recently, they came back the next day after confirming with Aeropostale. Think you may have to email them.

aquane69

so got a reply from Aeropostale last night....at least they were quick to reply...but it was not good news

We apologize that you are experiencing higher costs from customs for order 7xxxxxxxxxx. Unfortunately we have no control over the rates that your country may add on or require to receive your order.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order, prior to completing your order, at checkout.

Thank you for contacting Customer Service from Aeropostale.com

Allyall

aquane69 wrote: »

so got a reply from Aeropostale last night....at least they were quick to reply...but it was not good news

We apologize that you are experiencing higher costs from customs for order 7xxxxxxxxxx. Unfortunately we have no control over the rates that your country may add on or require to receive your order.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order, prior to completing your order, at checkout.

Thank you for contacting Customer Service from Aeropostale.com

But are you sure you paid Aeropostale already?

It doesn't seem that they think you did.

They will have to refund you if they charged you for customs, and you are being asked for it again here. You have already paid included in your order.

jamescd

aquane69 wrote: »

so got a reply from Aeropostale last night....at least they were quick to reply...but it was not good news

We apologize that you are experiencing higher costs from customs for order 7xxxxxxxxxx. Unfortunately we have no control over the rates that your country may add on or require to receive your order.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order, prior to completing your order, at checkout.

Thank you for contacting Customer Service from Aeropostale.com

Did you e-mail internationalorders@aeropostale.com by any chance ? I got the exact same generic response when I e-mailed that address.

Use this http://www.aeropostale.com/helpdesk/index.jsp?display=store&subdisplay=contacthttp://www.aeropostale.com/helpdesk/index.jsp?display=store&subdisplay=contact and select International Shipments as the subject.

I got this response then and DHL re-delivered 2 days later.

Dear James,

We appreciate your order xxxxxxx and are sorry for the inconvenience encountered regarding the additional charge of €28 upon receipt. We have submitted a support case to further research this issue. Your support case number is xxxxxxxxxx. Please allow 1-2 business days for this request to be processed and we will contact you through email with a resolution.

[FONT=Tahoma, Verdana, Arial]
[FONT=Arial, Helvetica, sans-serif]Thank you for contacting Customer Service from Aeropostale.com[/FONT][/FONT]

[FONT=Tahoma, Verdana, Arial]

[/FONT]

Voytech

GrumPy wrote: »

Received early this morning. I chose whatever the other courier option was instead of DHL (supposed to take longer than DHL; but was cheaper)
It'll be interesting to see what happens regarding custom charges...

EDIT: Cheaper courier option was a company called - "Aramex".

so what happened with the custom charges? did you get charged extra?

GrumPy

Voytech wrote: »

so what happened with the custom charges? did you get charged extra?

Left NYC on Friday night, so no sign yet.

Missyelliot2

Hi all,

Just an update.....I received all my goods today (it was over €150 euros worth). I was charged nothing from DHL - had paid at source.

Hope this helps someone.....

GrumPy

Looks like I should have mine on Wednesday by the latest!

Missyelliot2

GrumPy wrote: »

Looks like I should have mine on Wednesday by the latest!

Good Luck.....hope this is all hype! If any help - I didn't get charged anything extra.

Voytech

GrumPy wrote: »

Looks like I should have mine on Wednesday by the latest!

I think our clothes travel together mine says:
Colnbrook,United Kingdom 12/9/2013 1:11:00 PM Received at Operations Facility

GrumPy

Voytech wrote: »

I think our clothes travel together mine says:
Colnbrook,United Kingdom 12/9/2013 1:11:00 PM Received at Operations Facility

I just rang them there and asked about custom charges on delivery, that I won’t be the one signing for my parcel and don’t want it rejected/ paid for on my behalf at arrival because customs were already paid at checkout. They said it won’t be an issue at all – That all the parcels are managed and screened in the UK and NO charges will be applied on arrival.

So happy days. I didn’t wanna get an email from work saying a delivery came in for me, but they wanted money so they told em’ to f€ck off!

EDIT: This is for people who selected "Aramex" for shipping NOT, I repeat NOT DHL.

Voytech

GrumPy wrote: »

I just rang them there and asked about custom charges on delivery, that I won’t be the one signing for my parcel and don’t want it rejected/ paid for on my behalf at arrival because customs were already paid at checkout. They said it won’t be an issue at all – That all the parcels are managed and screened in the UK and NO charges will be applied on arrival.

So happy days. I didn’t wanna get an email from work saying a delivery came in for me, but they wanted money so they to em’ to f€ck off!

That's great! Thanks for the update!

LizardKing

Got my delivery via aramex this evening, last delivery of the night for the driver.

No charges .. very happy with my purchases

3 t-shirts , a hoody, 3 boxers and 2 pairs of jeans 143 dollars (~103 euro)

was lucky enough as everything fits ok too

GrumPy

My Aramex delivery arrived in their Irish sorting facility before 09:00 this morning. May be out for delivery today!

aquane69

Raging I went with DHL. My order is appearing as 'Shipment on hold' for the last 3 days.
Must ring them and find out whats the story.

Allyall

Mine (Aramex) has no further information since the 6th of December.

GrumPy

Out for delivery since 11:00 this morning and promise of no surprise charges.

Allyall

GrumPy wrote: »

Out for delivery since 11:00 this morning and promise of no surprise charges.

When was your last seen/picked up in New York?

GrumPy

Allyall wrote: »

When was your last seen/picked up in New York?

Departed NYC on the 7th.

gazzaman22

Right so, After a few of you have bought, and have experienced taking delivery of goods...... if i was to make an order..What is the best way to do it.
Who do i use as courior?
Do i pay extra charges at checkout? or on delivery?

Thanks

Allyall

GrumPy wrote: »

Departed NYC on the 7th.

?

Mine seems to have disappeared. Last Seen in New York on the 6th.

EDIT.
It has changed since 20 minutes ago.
Now it says