Help measure our broadband performance to your home & be in with the chance to win on

eircom: Tony

Hi Guys,



We are currently looking for volunteers to take part in a performance trial for our fixed line broadband service.
As part of this trial we have 4 iPhone 5s’s to give away.

Criteria to enter is


1: You must be an eircom fixed line Broadband customer
2: You must download the performance software.
3: You must keep it running for the 3 months trial period.

See below for full details and link to take part in this trial.



What is eircom's 'Actual Experience Broadband Performance' trial?

This trial has been set up in order to allow us to understand just how our broadband service is performing for our customers. We want to be able to make improvements where we can so that our customers can experience the best possible broadband service we can offer. This trial will last 3 months and is expected to be completed by end of February 2014.

What do I need to do to sign up?

To participate in the trial you are required to be an eircom broadband customer. To facilitate in this trial you must download a small piece of software to your laptop or PC. It’s very simple to download the software, all you need to do is download the installer via the link below and then allow the software to run on your laptop or PC. Only your home (landline) telephone number is required to be entered during the download process so that our technical partner’s systems can identify the location of the software. The whole process will take only a couple of minutes. Once your PC or laptop is switched on, the software will run in the background. You do not need to do anything else! The software does not record, capture or transmit any user, content or application information at all.

If you have any queries or would like clarification on any point, just post us here on the forum and we can help.

Thank You

Thank you for signing up to our 'Actual Experience Broadband Performance' trial! By supporting this trial you will enable us to understand how well our broadband service is performing for our customers and allow us to improve this experience where we can.
Simply click on the relevant link below to download the correct software for your PC or laptop.

Windows Mac OSX

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

Be in with a chance to win an iPhone 5!

To say thank you for signing up to our trial, we have four brand new iPhone 5s phones to give away once the trial has ended. To be in with chance to win one of these handsets, all you need to do is be an eircom broadband customer, download the software via the link above and keep the software on your laptop or PC for three full months (until the end of February 2014). At the end of the trial we will enter every customer who has kept the software on their laptop or PC for the full duration of the trial, into a draw. The four winners will be notified by phone so remember to include your home (landline) phone number in the box when downloading the software! Winners will also be posted on this page at the end of February 2014
Below is a link to a list of FAQs that will answer any queries you may have.



FAQs



Goodluck
eircom Reps

Mars Bar

Ehm, my house number only has 8 digits and you need between 9 and 11. 

Mars Bar

Anybody?

allen175

Try adding 00353 and removing the first 0, so for example an 01 number would be 0035317777777.

Mars Bar

That appears to have worked! 

AlanS181824

Shame I'm not with Eircom. Nice prize anyway!

eircom: Tony

AlanS181824 wrote: »

Shame I'm not with Eircom. Nice prize anyway!

Yes nice prize AlanS181824,
the actual performance monitoring is a good move also.. Hoping for good take up to give us the best impression of service to individual users.

Tony

Eddieken

I have a suggestion, how about giving these iPhones and this performance trial to the people who are on this forum with congestion issues so that they get something back from eircom and it might  help get their performance issues resolved? 
You can find a list of issues the length of your arm in this forum, or are eircom going to fudge this and give the trial to a house hold were they know that they can deliver a decent service ie someone less then 10 meters away from a fibre powered hub, while the rest of us suffer a useless service.
Will the participants general information (distant from exchange/hub) and results be freely available or will eircom "hairbrush" them so they look like a service provider?

Hannibal6.0

Also wish I was with eircom for this.. Be nice if Magnet or UPC could do something like this.. Sent it on to friends and family though...

eircom: Tony

Eddieken wrote: »

I have a suggestion, how about giving these iPhones and this performance trial to the people who are on this forum with congestion issues so that they get something back from eircom and it might  help get their performance issues resolved? 
You can find a list of issues the length of your arm in this forum, or are eircom going to fudge this and give the trial to a house hold were they know that they can deliver a decent service ie someone less then 10 meters away from a fibre powered hub, while the rest of us suffer a useless service.
Will the participants general information (distant from exchange/hub) and results be freely available or will eircom "hairbrush" them so they look like a service provider?

Hi Eddieken

Though a nice idea I am afraid that these 4 iPhones are for this trial only so cannot be diverted for other purposes.
Anyone interested in volunteering to be part of this performance trial is very welcome. There is no selection process, basically the first ones in will be accepted.
This forum is dedicated to listening to and attempting to resolve issues. As a forum it is true that there are many issues listed here. Many of these have been resolved, others are in hand, and for those where no resolution could be suggested here, or at this time, due to whatever reason, we can only pass on any response or suggestions made through the appropriate technical and support channels.
We are more than happy and continue to address and work towards answering all issue raised.

Tony

eircom: Tony

Hannibal6.0 wrote: »

Also wish I was with eircom for this.. Be nice if Magnet or UPC could do something like this.. Sent it on to friends and family though...

Thanks Hannibal6.0, the more we get the better picture we get. It may help to tweek some of the guidelines or trouble shooting procedures we currently offer. along with giving a better picture of connecting service.

Tony

Eddieken

eircom: Tony wrote: »

Eddieken wrote: »

I have a suggestion, how about giving these iPhones and this performance trial to the people who are on this forum with congestion issues so that they get something back from eircom and it might  help get their performance issues resolved? 
You can find a list of issues the length of your arm in this forum, or are eircom going to fudge this and give the trial to a house hold were they know that they can deliver a decent service ie someone less then 10 meters away from a fibre powered hub, while the rest of us suffer a useless service.
Will the participants general information (distant from exchange/hub) and results be freely available or will eircom "hairbrush" them so they look like a service provider?

Hi Eddieken

Though a nice idea I am afraid that these 4 iPhones are for this trial only so cannot be diverted for other purposes.
Anyone interested in volunteering to be part of this performance trial is very welcome. There is no selection process, basically the first ones in will be accepted.
This forum is dedicated to listening to and attempting to resolve issues. As a forum it is true that there are many issues listed here. Many of these have been resolved, others are in hand, and for those where no resolution could be suggested here, or at this time, due to whatever reason, we can only pass on any response or suggestions made through the appropriate technical and support channels.
We are more than happy and continue to address and work towards answering all issue raised.

Tony

With an answer like that Tony you should be in politics.

i lovewine

eircom: Tony wrote: »

Hi Guys,



We are currently looking for volunteers to take part in a performance trial for our fixed line broadband service.
As part of this trial we have 4 iPhone 5s’s to give away.

Criteria to enter is


1: You must be an eircom fixed line Broadband customer
2: You must download the performance software.
3: You must keep it running for the 3 months trial period.

See below for full details and link to take part in this trial.



What is eircom's 'Actual Experience Broadband Performance' trial?

This trial has been set up in order to allow us to understand just how our broadband service is performing for our customers. We want to be able to make improvements where we can so that our customers can experience the best possible broadband service we can offer. This trial will last 3 months and is expected to be completed by end of February 2014.

What do I need to do to sign up?

To participate in the trial you are required to be an eircom broadband customer. To facilitate in this trial you must download a small piece of software to your laptop or PC. It’s very simple to download the software, all you need to do is download the installer via the link below and then allow the software to run on your laptop or PC. Only your home (landline) telephone number is required to be entered during the download process so that our technical partner’s systems can identify the location of the software. The whole process will take only a couple of minutes. Once your PC or laptop is switched on, the software will run in the background. You do not need to do anything else! The software does not record, capture or transmit any user, content or application information at all.

If you have any queries or would like clarification on any point, just post us here on the forum and we can help.

Thank You

Thank you for signing up to our 'Actual Experience Broadband Performance' trial! By supporting this trial you will enable us to understand how well our broadband service is performing for our customers and allow us to improve this experience where we can.
Simply click on the relevant link below to download the correct software for your PC or laptop.

Windows Mac OSX

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

Be in with a chance to win an iPhone 5!

To say thank you for signing up to our trial, we have four brand new iPhone 5s phones to give away once the trial has ended. To be in with chance to win one of these handsets, all you need to do is be an eircom broadband customer, download the software via the link above and keep the software on your laptop or PC for three full months (until the end of February 2014). At the end of the trial we will enter every customer who has kept the software on their laptop or PC for the full duration of the trial, into a draw. The four winners will be notified by phone so remember to include your home (landline) phone number in the box when downloading the software! Winners will also be posted on this page at the end of February 2014
Below is a link to a list of FAQs that will answer any queries you may have.



FAQs



Goodluck
eircom Reps

i am an Eircom landline and broadband customer and i would only embass you by doing this trial ??, Third rate service and cant wait for contract to finish and i have been with Eircom a long time and did change once but gave them a second chance, promises much and delivers little !!!

eircom: Tony

i lovewine wrote: »

eircom: Tony wrote: »

Hi Guys,



We are currently looking for volunteers to take part in a performance trial for our fixed line broadband service.
As part of this trial we have 4 iPhone 5s’s to give away.

Criteria to enter is


1: You must be an eircom fixed line Broadband customer
2: You must download the performance software.
3: You must keep it running for the 3 months trial period.

See below for full details and link to take part in this trial.



What is eircom's 'Actual Experience Broadband Performance' trial?

This trial has been set up in order to allow us to understand just how our broadband service is performing for our customers. We want to be able to make improvements where we can so that our customers can experience the best possible broadband service we can offer. This trial will last 3 months and is expected to be completed by end of February 2014.

What do I need to do to sign up?

To participate in the trial you are required to be an eircom broadband customer. To facilitate in this trial you must download a small piece of software to your laptop or PC. It’s very simple to download the software, all you need to do is download the installer via the link below and then allow the software to run on your laptop or PC. Only your home (landline) telephone number is required to be entered during the download process so that our technical partner’s systems can identify the location of the software. The whole process will take only a couple of minutes. Once your PC or laptop is switched on, the software will run in the background. You do not need to do anything else! The software does not record, capture or transmit any user, content or application information at all.

If you have any queries or would like clarification on any point, just post us here on the forum and we can help.

Thank You

Thank you for signing up to our 'Actual Experience Broadband Performance' trial! By supporting this trial you will enable us to understand how well our broadband service is performing for our customers and allow us to improve this experience where we can.
Simply click on the relevant link below to download the correct software for your PC or laptop.

Windows Mac OSX

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

Be in with a chance to win an iPhone 5!

To say thank you for signing up to our trial, we have four brand new iPhone 5s phones to give away once the trial has ended. To be in with chance to win one of these handsets, all you need to do is be an eircom broadband customer, download the software via the link above and keep the software on your laptop or PC for three full months (until the end of February 2014). At the end of the trial we will enter every customer who has kept the software on their laptop or PC for the full duration of the trial, into a draw. The four winners will be notified by phone so remember to include your home (landline) phone number in the box when downloading the software! Winners will also be posted on this page at the end of February 2014
Below is a link to a list of FAQs that will answer any queries you may have.



FAQs



Goodluck
eircom Reps

i am an Eircom landline and broadband customer and i would only embass you by doing this trial ??, Third rate service and cant wait for contract to finish and i have been with Eircom a long time and did change once but gave them a second chance, promises much and delivers little !!!

Sorry to hear this ilovewine and can understand if you do not want to engage with this trial.
To be honest, it is exactly customers like your self that are likely to offer most productive feedback on such trials.
Tony

Johnboy1951

eircom: Tony wrote: »

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

I am very surprised there have been no questions regarding this section ..... there is no clear statement, that I have seen, from Eircom that guarantees its customers are NOT violating any laws by using or sharing this software.

IMO, considering the above quote, Eircom should at minimum guarantee to indemnify their customers in case of breach of law.

In addition, I would be very concerned about the information that might be transmitted by this application.
We have all heard from many many sources that they do not send any personal or other specific information to 'home', only to have such statements proved false some time later.

With no user control over what is sent, apps like this should be avoided IMO.

Open the source code of the app and let the light shine in so we can all be sure there is nothing we don't like going on.

eircom: Tony

Johnboy1951 wrote: »

eircom: Tony wrote: »

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

I am very surprised there have been no questions regarding this section ..... there is no clear statement, that I have seen, from Eircom that guarantees its customers are NOT violating any laws by using or sharing this software.

IMO, considering the above quote, Eircom should at minimum guarantee to indemnify their customers in case of breach of law.

In addition, I would be very concerned about the information that might be transmitted by this application.
We have all heard from many many sources that they do not send any personal or other specific information to 'home', only to have such statements proved false some time later.

With no user control over what is sent, apps like this should be avoided IMO.

Open the source code of the app and let the light shine in so we can all be sure there is nothing we don't like going on.

Hi johnyboy1951

I will certainly chase this point for you and provide as much info as I can and am sure we can clear up any questions.
I will be back with a response as soon as possible.
Tony

Johnboy1951

eircom: Tony wrote: »

Johnboy1951 wrote: »

eircom: Tony wrote: »

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

I am very surprised there have been no questions regarding this section ..... there is no clear statement, that I have seen, from Eircom that guarantees its customers are NOT violating any laws by using or sharing this software.

IMO, considering the above quote, Eircom should at minimum guarantee to indemnify their customers in case of breach of law.

In addition, I would be very concerned about the information that might be transmitted by this application.
We have all heard from many many sources that they do not send any personal or other specific information to 'home', only to have such statements proved false some time later.

With no user control over what is sent, apps like this should be avoided IMO.

Open the source code of the app and let the light shine in so we can all be sure there is nothing we don't like going on.

Hi johnyboy1951

I will certainly chase this point for you and provide as much info as I can and am sure we can clear up any questions.
I will be back with a response as soon as possible.
Tony

Thanks for the response Tony ......  but it won't make any real difference to me as I am excluded from this, as I am from other things from Eircom (Setanta sport), because I do not use some particular operating system.

I would advise people to consider what they are doing before taking part.

There is no technical reason the user could not have access to the information sent .....  it could easily be dropped into a user accessible file when being sent .......  but such openness is refused.

That is scary to me ......  particularly when the information being sent relates to MY computer and *maybe* (for all I know) relates to my personal information.

eircom: Tony

Johnboy1951 wrote: »

eircom: Tony wrote: »

Johnboy1951 wrote: »

eircom: Tony wrote: »

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

I am very surprised there have been no questions regarding this section ..... there is no clear statement, that I have seen, from Eircom that guarantees its customers are NOT violating any laws by using or sharing this software.

IMO, considering the above quote, Eircom should at minimum guarantee to indemnify their customers in case of breach of law.

In addition, I would be very concerned about the information that might be transmitted by this application.
We have all heard from many many sources that they do not send any personal or other specific information to 'home', only to have such statements proved false some time later.

With no user control over what is sent, apps like this should be avoided IMO.

Open the source code of the app and let the light shine in so we can all be sure there is nothing we don't like going on.

Hi johnyboy1951

I will certainly chase this point for you and provide as much info as I can and am sure we can clear up any questions.
I will be back with a response as soon as possible.
Tony

Thanks for the response Tony ......  but it won't make any real difference to me as I am excluded from this, as I am from other things from Eircom (Setanta sport), because I do not use some particular operating system.

I would advise people to consider what they are doing before taking part.

There is no technical reason the user could not have access to the information sent .....  it could easily be dropped into a user accessible file when being sent .......  but such openness is refused.

That is scary to me ......  particularly when the information being sent relates to MY computer and *maybe* (for all I know) relates to my personal information.

No problem johnyboy, I understand your point completely. I do know that this trial has been used before, in the UK without any issue. The FAQs included in the trial were written to cover all possible queries.... and we will get more on this for you. We as a company would certainly not want to be involved with any compromise of security or breach of the law..
Tony

eircom: Tony

Johnboy1951 wrote: »

eircom: Tony wrote: »

Johnboy1951 wrote: »

eircom: Tony wrote: »

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

I am very surprised there have been no questions regarding this section ..... there is no clear statement, that I have seen, from Eircom that guarantees its customers are NOT violating any laws by using or sharing this software.

IMO, considering the above quote, Eircom should at minimum guarantee to indemnify their customers in case of breach of law.

In addition, I would be very concerned about the information that might be transmitted by this application.
We have all heard from many many sources that they do not send any personal or other specific information to 'home', only to have such statements proved false some time later.

With no user control over what is sent, apps like this should be avoided IMO.

Open the source code of the app and let the light shine in so we can all be sure there is nothing we don't like going on.

Hi johnyboy1951

I will certainly chase this point for you and provide as much info as I can and am sure we can clear up any questions.
I will be back with a response as soon as possible.
Tony

Thanks for the response Tony ......  but it won't make any real difference to me as I am excluded from this, as I am from other things from Eircom (Setanta sport), because I do not use some particular operating system.

I would advise people to consider what they are doing before taking part.

There is no technical reason the user could not have access to the information sent .....  it could easily be dropped into a user accessible file when being sent .......  but such openness is refused.

That is scary to me ......  particularly when the information being sent relates to MY computer and *maybe* (for all I know) relates to my personal information.

Hi Guys - johny
apologies for delay but I have a response here..


The Actual Experience software uses strong cryptographic software that is controlled by export control laws. This software is only for installation in UK and Ireland.
 
In installing the software anywhere within the European Union, no law will be transgressed.
 
The source code for the agent can be accessed from the following web page
 
http://actual-experience.com/sw/fc4cfbd5933875f87dedd0362a47513e/PerceptionAgent-2.0.7.4.php

Have a look. I hope this covers your concerns..

Thanks for the post and if anyone should have any further questions we are only too happy to help.

Tony

Johnboy1951

Tony,
           thanks for getting back on this matter.

I hope Eircom are warning their users who participate, about the requirements under this export law.

I would think that such a warning would be expected under Irish law, so Eircom would be covering their own exposure by doing so.

As I mentioned above I cannot participate due to the limitations of this software, but I am grateful for the supplied link, thank you.

Regards

curiouscrater

eircom: Tony wrote: »

Hi Guys,



We are currently looking for volunteers to take part in a performance trial for our fixed line broadband service.
As part of this trial we have 4 iPhone 5s’s to give away.

Criteria to enter is


1: You must be an eircom fixed line Broadband customer
2: You must download the performance software.
3: You must keep it running for the 3 months trial period.

See below for full details and link to take part in this trial.



What is eircom's 'Actual Experience Broadband Performance' trial?

This trial has been set up in order to allow us to understand just how our broadband service is performing for our customers. We want to be able to make improvements where we can so that our customers can experience the best possible broadband service we can offer. This trial will last 3 months and is expected to be completed by end of February 2014.

What do I need to do to sign up?

To participate in the trial you are required to be an eircom broadband customer. To facilitate in this trial you must download a small piece of software to your laptop or PC. It’s very simple to download the software, all you need to do is download the installer via the link below and then allow the software to run on your laptop or PC. Only your home (landline) telephone number is required to be entered during the download process so that our technical partner’s systems can identify the location of the software. The whole process will take only a couple of minutes. Once your PC or laptop is switched on, the software will run in the background. You do not need to do anything else! The software does not record, capture or transmit any user, content or application information at all.

If you have any queries or would like clarification on any point, just post us here on the forum and we can help.

Thank You

Thank you for signing up to our 'Actual Experience Broadband Performance' trial! By supporting this trial you will enable us to understand how well our broadband service is performing for our customers and allow us to improve this experience where we can.
Simply click on the relevant link below to download the correct software for your PC or laptop.

Windows Mac OSX

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

Be in with a chance to win an iPhone 5!

To say thank you for signing up to our trial, we have four brand new iPhone 5s phones to give away once the trial has ended. To be in with chance to win one of these handsets, all you need to do is be an eircom broadband customer, download the software via the link above and keep the software on your laptop or PC for three full months (until the end of February 2014). At the end of the trial we will enter every customer who has kept the software on their laptop or PC for the full duration of the trial, into a draw. The four winners will be notified by phone so remember to include your home (landline) phone number in the box when downloading the software! Winners will also be posted on this page at the end of February 2014
Below is a link to a list of FAQs that will answer any queries you may have.



FAQs



Goodluck
eircom Reps

Hi I downloaded this and conincidently  my computer has blue screen and is looping all the time and I have to get it fixed, anyone else have the same issue?

curiouscrater

eircom: Tony wrote: »

Hi Guys,



We are currently looking for volunteers to take part in a performance trial for our fixed line broadband service.
As part of this trial we have 4 iPhone 5s’s to give away.

Criteria to enter is


1: You must be an eircom fixed line Broadband customer
2: You must download the performance software.
3: You must keep it running for the 3 months trial period.

See below for full details and link to take part in this trial.



What is eircom's 'Actual Experience Broadband Performance' trial?

This trial has been set up in order to allow us to understand just how our broadband service is performing for our customers. We want to be able to make improvements where we can so that our customers can experience the best possible broadband service we can offer. This trial will last 3 months and is expected to be completed by end of February 2014.

What do I need to do to sign up?

To participate in the trial you are required to be an eircom broadband customer. To facilitate in this trial you must download a small piece of software to your laptop or PC. It’s very simple to download the software, all you need to do is download the installer via the link below and then allow the software to run on your laptop or PC. Only your home (landline) telephone number is required to be entered during the download process so that our technical partner’s systems can identify the location of the software. The whole process will take only a couple of minutes. Once your PC or laptop is switched on, the software will run in the background. You do not need to do anything else! The software does not record, capture or transmit any user, content or application information at all.

If you have any queries or would like clarification on any point, just post us here on the forum and we can help.

Thank You

Thank you for signing up to our 'Actual Experience Broadband Performance' trial! By supporting this trial you will enable us to understand how well our broadband service is performing for our customers and allow us to improve this experience where we can.
Simply click on the relevant link below to download the correct software for your PC or laptop.

Windows Mac OSX

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

Be in with a chance to win an iPhone 5!

To say thank you for signing up to our trial, we have four brand new iPhone 5s phones to give away once the trial has ended. To be in with chance to win one of these handsets, all you need to do is be an eircom broadband customer, download the software via the link above and keep the software on your laptop or PC for three full months (until the end of February 2014). At the end of the trial we will enter every customer who has kept the software on their laptop or PC for the full duration of the trial, into a draw. The four winners will be notified by phone so remember to include your home (landline) phone number in the box when downloading the software! Winners will also be posted on this page at the end of February 2014
Below is a link to a list of FAQs that will answer any queries you may have.



FAQs



Goodluck
eircom Reps

Hi I downloaded this and conincidently  my computer has blue screen and is looping all the time and I have to get it fixed, anyone else have the same issue?

eircom: Tony

curiouscrater wrote: »

eircom: Tony wrote: »

Hi Guys,



We are currently looking for volunteers to take part in a performance trial for our fixed line broadband service.
As part of this trial we have 4 iPhone 5s’s to give away.

Criteria to enter is


1: You must be an eircom fixed line Broadband customer
2: You must download the performance software.
3: You must keep it running for the 3 months trial period.

See below for full details and link to take part in this trial.



What is eircom's 'Actual Experience Broadband Performance' trial?

This trial has been set up in order to allow us to understand just how our broadband service is performing for our customers. We want to be able to make improvements where we can so that our customers can experience the best possible broadband service we can offer. This trial will last 3 months and is expected to be completed by end of February 2014.

What do I need to do to sign up?

To participate in the trial you are required to be an eircom broadband customer. To facilitate in this trial you must download a small piece of software to your laptop or PC. It’s very simple to download the software, all you need to do is download the installer via the link below and then allow the software to run on your laptop or PC. Only your home (landline) telephone number is required to be entered during the download process so that our technical partner’s systems can identify the location of the software. The whole process will take only a couple of minutes. Once your PC or laptop is switched on, the software will run in the background. You do not need to do anything else! The software does not record, capture or transmit any user, content or application information at all.

If you have any queries or would like clarification on any point, just post us here on the forum and we can help.

Thank You

Thank you for signing up to our 'Actual Experience Broadband Performance' trial! By supporting this trial you will enable us to understand how well our broadband service is performing for our customers and allow us to improve this experience where we can.
Simply click on the relevant link below to download the correct software for your PC or laptop.

Windows Mac OSX

The Actual Experience software uses strong cryptographic software that is controlled by export control laws in the UK. We comply with the export control laws applicable to our use and export of the software. You should make your own assessment of the laws applicable to its import, use and export by you as Actual Experience shall not be responsible for any breach of applicable laws by you. Remember that any transfer of the software by email or even sending information about it could constitute an export.

Be in with a chance to win an iPhone 5!

To say thank you for signing up to our trial, we have four brand new iPhone 5s phones to give away once the trial has ended. To be in with chance to win one of these handsets, all you need to do is be an eircom broadband customer, download the software via the link above and keep the software on your laptop or PC for three full months (until the end of February 2014). At the end of the trial we will enter every customer who has kept the software on their laptop or PC for the full duration of the trial, into a draw. The four winners will be notified by phone so remember to include your home (landline) phone number in the box when downloading the software! Winners will also be posted on this page at the end of February 2014
Below is a link to a list of FAQs that will answer any queries you may have.



FAQs



Goodluck
eircom Reps

Hi I downloaded this and conincidently  my computer has blue screen and is looping all the time and I have to get it fixed, anyone else have the same issue?

Hi curiouscrater
has this rectified itself? We have not had any other report of this happening. PM us your tel number if still having this issue.
Tony

eircom: Tony

Johnboy1951 wrote: »

Tony,
           thanks for getting back on this matter.

I hope Eircom are warning their users who participate, about the requirements under this export law.

I would think that such a warning would be expected under Irish law, so Eircom would be covering their own exposure by doing so.

As I mentioned above I cannot participate due to the limitations of this software, but I am grateful for the supplied link, thank you.

Regards

Happy to help Johnyboy1951, sorry that you can't take part.
The sign in page has been altered to make this more clear.
Again thanks for the post.
Tony

patrickc68

hey i'd love to apply for this,,,but would eircom take any notice of how there broadband performance is to my house,,i got eircom broadband 2 year ago,,up to 8 mb,,yayy was great could stream video listen to music happy days,,,engineer who installed it siad i should ask to get it pushed up to 10mb because it was such a strong signal,,,,,then 3 months later it turns to crap,,and not stable since,complained ,,in fairness a decent enginner was sent out and he got it fairly stable again,,but i could only get up to 4 mb now,,ok still worked  then since 27 /12/2013 it dropped again,,speeds up to half a mb completely dropping,it was crap,,ring eircom 190 whatever,,they try to tell me its an internal issue in my house,,but they would send engineer out,,,ihe comes out and says the same,,,tells me to disconnect phone ,,but hey i'm paying for phone too,,,this still does not work,,another phone call waiting  another half hour for a person to talk to,,they send out enginner,,but hey enginner decides to ring me,, and says its an internal issue in your house,,he did'nt even bother calling to my house,,so i disconnected everything in my house and just had router connected direct to the line,,,,still bb is crap,,ring back again,,,same crap wait half hour to talk to some1,,sent same engineer out,, this time i told him its not internal,because i connected direct to line,,,i proceed to tell him about the last enginner who found a fault in the manhole at the end of my road,,,,he says to me,,,WHAT MANHOLE,,,this ass tellls me he checked the line and does not know theres a manhole at the end of my road,,,trys to balme it internaly on my house,,,,anyhow if anyone is still readind this,,,do you think its fair that eircom can say we can suply  up to 8 mb,,which i signed up forbut i only get 3 mb during the day if i'm lucky and can drop to less the 1 mb in the evening,,,so can i pay eircom upto what ever my monthly bill is,,and ifi chose i could just give them 3 euro,,because that would be up to what ever my montly bill is,,,i'm really pissed off with eircom,,so sign me up for your performance crap,as if you could care less

MikeJK

Out of curiosity, I know that I'm too late to qualify for the competition but if I downloaded and ran the software would the information still be collected and used by eircom?

eircom: Tony

MikeJK wrote: »

Out of curiosity, I know that I'm too late to qualify for the competition but if I downloaded and ran the software would the information still be collected and used by eircom?

That is my understanding MikeJK, if you do so before end of Feb you are still in competition for one of 4 iPhones.
Tony

eircom: Tony

Hi all

 
We would just like to say thanks to all who participated in our eircom's 'Actual Experience Broadband Performance' trial over the past few months.
 
This trial was set up in order to allow us to understand just how our broadband service is performing for our customers. The results gathered on this trial helps us to make improvements where we can so that our customers can experience the best possible broadband service.

Eddieken

Tony any fear the results can be posted here so that everyone can see exactly what we are paying for, according to Eircom?