Hardware Versand sent me a faulty pc

justsomebloke · 29-11-2013 3:05pm

have you removed the graphics card and reinstalled windows? or even take out the graphics card and run a linux distro off a USB stick and see if the same thing happens?

without the graphics card and in safe mode does it last any longer?

SterlingArcher · 29-11-2013 3:08pm

Menelaun wrote: »

I rang them there today and in my mediocre German I managed to get them to agree to take it back and try to fix it but as soon as I mentioned they word refund they didnt want to know....I'm have to write a letter with it about what's wrong with it and I think I'll put something in about a refund in there too and ask about swapping the PSU over too for a 700w of the same price if possible.

Request they run a stress test. Least they could do.

Oh and sign your note off with blas mir ein ....

Menelaun · 29-11-2013 3:44pm

SterlingArcher wrote: »

Request they run a stress test. Least they could do.

Oh and sign your note off with blas mir ein ....

I just put in the note that if theres anything wrong with the hardware they are to contact me before shipping it back thank fúck I found that free shipping thingy they have otherwise i'd be forking out 163 quid!

And I think that telling someone to Blas mir wouldn't sit very well with them!

SterlingArcher · 29-11-2013 3:59pm

Menelaun wrote: »

I just put in the note that if theres anything wrong with the hardware they are to contact me before shipping it back thank fúck I found that free shipping thingy they have otherwise i'd be forking out 163 quid!

And I think that telling someone to Blas mir wouldn't sit very well with them!

Ha yes might not be wise

Best of luck you deserve some.
Keep updated if you can.

Menelaun · 29-11-2013 9:17pm

SterlingArcher wrote: »

Ha yes might not be wise
Best of luck you deserve some.
Keep updated if you can.

Thanks hopefully it comes back functional this time and I'll be able to play the games I will inevitably get in the Steam Christmas sale!

Menelaun · 12-12-2013 9:34pm

Lads I got it back today and the mystery cause was * drum roll* Lupus.All house jokes aside it was the graphical adapter and the replaced the graphics card with a ATI devil or something its great running fantastically well
Thanks for all your help and comments!

Menelaun · 17-12-2013 6:09pm

Alas the honeymoon period is over I have had the PC freeze on me about 4 times in the last two days and the sounds lags and the video lags when I move the mouse playing a game

I dont want to send it back a third so does anyone have any ideas as to what may be the problem the drivers are all updated and I reinstalled all the cds that came with it.Also upon occassion the mouse and keyboard just stop working and I have to turn it off to get them back on.

marco_polo · 17-12-2013 6:45pm

Menelaun wrote: »

Alas the honeymoon period is over I have had the PC freeze on me about 4 times in the last two days and the sounds lags and the video lags when I move the mouse playing a game

I dont want to send it back a third so does anyone have any ideas as to what may be the problem the drivers are all updated and I reinstalled all the cds that came with it.Also upon occassion the mouse and keyboard just stop working and I have to turn it off to get them back on.

Jesus, you're having no luck with that at all.

Strangely combination of errors in isolation you'd say lag would seem more likely to be isk related, or freezing possibly the disk or even RAM, seeing both you couldn't rules out a faulty motherboard mobo is screwed (Not much help so far I know).

Could you tell if it was just the mouse and keyboard that stopped working or did the entire system lockup (was stuff still happening on screen)?

It'd probably be worth having a look in the Event viewer to see if there were any errors at the time, the information is usually a bit cryptic but it may hint at what is causing the problem.

Other than that get memtest86+ out to test the RAM and maybe monitor the HDD with something like Crystaldiskinfo for a period of time, hopefully one of the above might hint at something.

Menelaun · 17-12-2013 8:02pm

marco_polo wrote: »

Jesus, you're having no luck with that at all.

Strangely combination of errors in isolation you'd say lag would seem more likely to be isk related, or freezing possibly the disk or even RAM, seeing both you couldn't rules out a faulty motherboard mobo is screwed (Not much help so far I know).

Could you tell if it was just the mouse and keyboard that stopped working or did the entire system lockup (was stuff still happening on screen)?

It'd probably be worth having a look in the Event viewer to see if there were any errors at the time, the information is usually a bit cryptic but it may hint at what is causing the problem.

Other than that get memtest86+ out to test the RAM and maybe monitor the HDD with something like Crystaldiskinfo for a period of time, hopefully one of the above might hint at something.

The keyboard and muse stopped working as I was watching a movie and that was still playing only noticed they had stopped when i went to check a facebook message.

srsly78 · 17-12-2013 8:05pm

That's perfectly normal with nvidias latest drivers. Lots of people having the same problem.

Sometimes it beeps a few times and control returns with an "nvidia blah blah stopped working" error. Other times it just powers off and reboots.

Was working fine until I installed win8.1 a few months ago!

Menelaun · 17-12-2013 8:25pm

srsly78 wrote: »

That's perfectly normal with nvidias latest drivers. Lots of people having the same problem.

Sometimes it beeps a few times and control returns with an "nvidia blah blah stopped working" error. Other times it just powers off and reboots.

Was working fine until I installed win8.1 a few months ago!

I havent gotten that error yet but is there a fix for it yet?

srsly78 · 17-12-2013 8:27pm

Stop using win8.1 I guess. I just put up with it for now, doesn't crash that often. Was worse with the last set of drivers, is more tolerable now.

Nvidia blame microsoft and vice versa. "Mouse lag" is a much reported issue with windows 8.1.

If it only happens when your pc is under load then it might be a faulty gpu tho. Make sure all the power connectors are secure etc.

Menelaun · 17-12-2013 8:39pm

srsly78 wrote: »

Stop using win8.1 I guess. I just put up with it for now, doesn't crash that often. Was worse with the last set of drivers, is more tolerable now.

Nvidia blame microsoft and vice versa. "Mouse lag" is a much reported issue with windows 8.1.

If it only happens when your pc is under load then it might be a faulty gpu tho. Make sure all the power connectors are secure etc.

I'm running windows 7 I wonder if its a problem with that too?

srsly78 · 17-12-2013 8:43pm

No should be fine with windows 7. Swap out the graphics card to confirm that it's the cause - sounds very likely.

Your original build says windows 8 and 400W PSU, did you get that changed? If there isn't enough power then you would notice the system failing when under load.

edit: Ok I see it's 500W psu. What graphics card did they swap for you? Did you manually install latest drivers or did you let windows automatically attempt it?

Menelaun · 17-12-2013 8:48pm

srsly78 wrote: »

No should be fine with windows 7. Swap out the graphics card to confirm that it's the cause - sounds very likely.

Your original build says windows 8 and 400W PSU, did you get that changed? If there isn't enough power then you would notice the system failing when under load.

I have windows 7 and a 500w power outage now and I'll check my graphics card in a bit but that is a brand new Radeon 200 series that they put in.

marco_polo · 17-12-2013 9:47pm

Menelaun wrote: »

The keyboard and muse stopped working as I was watching a movie and that was still playing only noticed they had stopped when i went to check a facebook message.

Did you check the event log, you'll sometimes find a hint in there to narrow it down a bit. You'd definately see driver or disk errors in there.

BloodBath · 18-12-2013 1:53am

What power supply is it exactly?

Menelaun · 18-12-2013 9:12pm

BloodBath wrote: »

What power supply is it exactly?

8GB-Kit G.Skill RipJaws PC3-8500U CL7
No HV20G324DE 61,85 € 1 61,85 €
A4Tech X7-G800V-DE Fast Gaming Keyboard
No HV202AX7DE 19,20 € 1 19,20 €
ASRock B75 Pro3, Sockel 1155, ATX
No HV1133RJDE 65,09 € 1 65,09 €
be quiet! SYSTEM POWER 7 500W - bulk -
No HVR501SBDE 53,82 € 1 53,82 €
Club 3D Radeon HD 7950 13Series, 3GB GDDR5, AMD Radeon HD 7950, PCI- Express
No HV1037DCDE 264,59 € 1 264,59 €
Cooltek Antiphon Black, ohne Netzteil
No HV203CTODE 60,78 € 1 60,78 €
Intel Core i5-3570K Box, LGA1155
No HV20Y35KDE 201,87 € 1 201,87 €
LG Flatron 22EA53VQ-P
No HV2122QADE 125,83 € 1 125,83 €
LogiLink Wireless LAN 300 Mbps PCI Karte 802.11n 2T2R
No HV25LWP1DE 14,64 € 1 14,64 €
MS Windows 7 Home Premium 64bit SB-Version Englisch
No HV33E7H6DE 89,00 € 1 89,00 €
Rechner - Zusammenbau
No HVZPCDE 20,00 € 1 20,00 €
Samsung SSD 840 120GB SATA 6Gb/s
No HV12S841DE 85,04 € 1 85,04 €
Sharkoon Fire Glider Gaming Mat
No HV2045FGDE 6,99 € 1 6,99 €
Sharkoon FireGlider Mouse
No HV202SFGDE 21,49 € 1 21,49 €
Wavemaster MX-3+
No HV27WMX3DE 39,99 € 1 39,99 €
WD Blue 1TB 6Gb's
No HV13W1CBDE 56,94 € 1
I know you only asked for the power supply but thats the final order I sumitted to them

srsly78 · 19-12-2013 12:44am

And what is actually in the pc? They have been known to get it wrong

Menelaun · 19-12-2013 12:24pm

srsly78 wrote: »

And what is actually in the pc? They have been known to get it wrong

Its in the case I ordered and everything I ordered is in it weird thing I noticed yesterday is that it crashes constantly when plying civ 5 and its SUPER hot as well even with the fans on but sometkme when its not even watm itll crash

srsly78 · 19-12-2013 12:26pm

Did you manually install the latest catalyst drivers? Don't rely on windows to autoupdate.

Menelaun · 19-12-2013 4:39pm

srsly78 wrote: »

Did you manually install the latest catalyst drivers? Don't rely on windows to autoupdate.

I did straight from the CD provided!

srsly78 · 19-12-2013 4:41pm

Ehhh don't use the cd. That will be a year or two out of date. Install the latest ones.

Menelaun · 19-12-2013 4:58pm

I downloaded them off the internet restarted then launched civ 5 on direct x 10& 11 and still got the crash

SterlingArcher · 19-12-2013 5:13pm

Menelaun wrote: »

Alas the honeymoon period is over I have had the PC freeze on me about 4 times in the last two days and the sounds lags and the video lags when I move the mouse playing a game

I dont want to send it back a third so does anyone have any ideas as to what may be the problem the drivers are all updated and I reinstalled all the cds that came with it.Also upon occassion the mouse and keyboard just stop working and I have to turn it off to get them back on.

Firstly do you know what if any parts they swapped out and what is from original broken pc you received.

srsly78 · 19-12-2013 5:15pm

Menelaun wrote: »

I downloaded them off the internet restarted then launched civ 5 on direct x 10& 11 and still got the crash

What version are you running? Check the power connectors on the graphics card, make sure all are right. If it only crashes under load then it's definitely either a problem with graphics card or power.

marco_polo · 19-12-2013 7:01pm

Menelaun wrote: »

Its in the case I ordered and everything I ordered is in it weird thing I noticed yesterday is that it crashes constantly when plying civ 5 and its SUPER hot as well even with the fans on but sometkme when its not even watm itll crash

Have you been monitoring temperatures at all (if not do so with HWMonitor ), or is it just you have noticed the case getting warm?

Menelaun · 19-12-2013 7:06pm

marco_polo wrote: »

Have you been monitoring temperatures at all (if not do so with HWMonitor ), or is it just you have noticed the case getting warm?

I noticed the heat coming off the case

Gumbi · 19-12-2013 10:06pm

Use HW monitor to check the temperatures of various components in system. I read your first page. Has anybody suggested that the cause might be the RAM?

Menelaun · 20-12-2013 2:14pm

Gumbi wrote: »

Use HW monitor to check the temperatures of various components in system. I read your first page. Has anybody suggested that the cause might be the RAM?

CPUID HWMonitor Report

Binaries

HWMonitor version 1.2.4.0

Monitoring

Mainboard Model B75 Pro3 (0x00000232 - 0x0098DDC4)

LPCIO

LPCIO Vendor Nuvoton
LPCIO Model NCT6776
LPCIO Vendor ID 0x5CA3
LPCIO Chip ID 0xC3
LPCIO Revision ID 0x33
Config Mode I/O address 0x2E
Config Mode LDN 0xB
Config Mode registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 FF FF 00 FF FF FF FF 0B FF FF FF FF FF FF FF FF
10 FF FF FF FF FF FF FF FF FF FF F8 2E 00 00 FF FF
20 C3 33 FF 00 5C 00 00 C0 00 FF 62 00 80 00 00 01
30 E1 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
40 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
50 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
60 02 90 00 00 FF FF FF FF FF FF FF FF FF FF FF FF
70 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
Register space LPC, base address = 0x0290

Hardware Monitors

Hardware monitor Nuvoton NCT6776
Voltage 0 0.86 Volts [0x6B] (CPU VCORE)
Voltage 1 1.85 Volts [0xE7] (VIN1)
Voltage 2 3.33 Volts [0xD0] (AVCC)
Voltage 3 3.31 Volts [0xCF] (3VCC)
Voltage 4 0.12 Volts [0xF] (VIN4)
Voltage 5 1.70 Volts [0xD5] (VIN5)
Voltage 6 0.72 Volts [0x5A] (VIN6)
Temperature 0 23°C (73°F) [0x17] (SYSTIN)
Temperature 1 28°C (82°F) [0x38] (CPUTIN)
Temperature 2 44°C (111°F) [0x58] (AUXTIN)
Temperature 3 38°C (100°F) [0x26] (TMPIN3)
Fan 1 1011 RPM [0x3F3] (CPUFANIN)
Hardware registers
Register space LPC, base address = 0x0290
bank 0
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 04 86 04 A2 00 FF FF FF FF FF FF FF FF FF FF FF
10 04 FF 00 00 00 00 FF FF 40 00 00 00 00 86 00 00
20 69 E7 D0 CF 0C D5 59 17 FF FF FF DA 00 00 00 00
30 00 00 00 00 00 00 00 00 00 00 00 FF FF FF FF FF
40 03 00 50 FF FF 00 3F FF 2D FF FF FF 18 05 00 A3
50 FF FF FF FF FF FF FF FF C1 FF FF FF FF 00 00 FF
60 00 FF FF FF FF 01 00 FF FF FF FF FF FF FF FF FF
70 00 0A 00 26 00 26 00 2B 80 FF FF FF FF FF FF FF
80 FF 03 1F 0F FF 3C 3C 3C 00 00 00 00 00 00 00 00
90 0A 00 00 00 00 0A 0A 0A 0A AA EF 80 FF 40 46 C4
A0 0E 01 00 00 FF 00 00 FF 00 00 80 66 66 06 01 01
B0 00 00 00 00 00 00 22 00 1C 00 00 34 28 C0 C4 FF
C0 01 00 00 00 00 00 00 00 00 10 07 FF FF FF FF FF
D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
E0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
F0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 1
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 2
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 3
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 4
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 5
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 6
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
bank 7
80 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Hardware monitor AMD ADL
Voltage 0 0.88 Volts [0x36B] (VIN0)
Temperature 0 22°C (71°F) [0x16] (TMPIN0)
Fan 0 868 RPM [0x364] (FANIN0)

Processors

Number of processors 1
Number of threads 4

APICs

Processor 0
-- Core 0
-- Thread 0 0
-- Core 1
-- Thread 0 2
-- Core 2
-- Thread 0 4
-- Core 3
-- Thread 0 6

Timers

ACPI timer 3.580 MHz
HPET timer 14.318 MHz
Perf timer 3.313 MHz
Sys timer 1.000 KHz
BCLK timer 99.76 MHz

Processors Information

Processor 1 ID = 0
Number of cores 4 (max 8)
Number of threads 4 (max 16)
Name Intel Core i5 3570K
Codename Ivy Bridge
Specification Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
Package (platform ID) Socket 1155 LGA (0x1)
CPUID 6.A.9
Extended CPUID 6.3A
Core Stepping E1/L1
Technology 22 nm
TDP Limit 77 Watts
Tjmax 105.0 °C
Core Speed 1596.2 MHz
Multiplier x Bus Speed 16.0 x 99.8 MHz
Stock frequency 3400 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
Thats the temperature and everything else when the PC starts to lag bad

Hardware Versand sent me a faulty pc

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