32.55 delivered INTEL Intel Haswell Core i7-4770K processor - socket 1150

TheBully

Did anyone else not yet get a cancellation email??

bromley52

I raised a ticket today with pixmania and the response was that once they get notified of the cancellation by the seller, pixmania will issue the refund. Even though I got an email of the cancellation, pixmania have not received any yet.

TheBully

Iv heard nothing at all from anyone, And I have €160 worth of stuff ordered! hopefully will get sorted

soulphish

I have €304 worth. €304 which I couldn't really afford in the first place. Need that money to come soon.

I emailed First4Technology last night, expecting that they might reply today, but nothing.

Digitalism

soulphish wrote: »

I have €304 worth. €304 which I couldn't really afford in the first place. Need that money to come soon.

I emailed First4Technology last night, expecting that they might reply today, but nothing.

I have no sympathy for greedy folk looking to make a quick buck on obvious misprices.

bromley52

I would suggest each person open a 'customer care request' \ ticket for each order place as I imagine there will be a long list of refund requests.

Once you log on, choose 'Contact us' on the left of the page.

zarquon

In fairness, the chances were extremely high that refunds were to be required. I had no problem chancing €30 odd euro and wait for a refund but people who spent hundreds of EURO on parts were just being daft! It's even more ridiculous if people could not afford to have the money held up. There is a high chance that the refunds and paypal disputes might not be resolved this side of Christmas therefore unless the seller autorefunds a lot of people will have their money held up. Anyone that spent a small fortune on the misprices is a fool. A lot of money in limbo for very greedy people during the Christmas period is a good lesson for them.

shruikan2553

I sent a paypal dispute. The money shouldnt have been taken until they confirmed the order was going through.

ShiverinEskimo

Every single bargain alert like this goes the same way:

OP - Hey folks - this is cheap, looks like a misprice but sure try it.
Poster A - There's no way they'll honour that (but places order anyways just in case)
Poster B - I ORDERED 50!
Poster C - Price is back to normal now.
Poster A - My order was cancelled.
Poster D, E, F et al - It was all your fault poster B. Otherwise that major multi-national corporation would have honoured our orders of a very expensive item for a mere a fraction of the cost just to save face with some cheeky customers despite making a chronic loss on the entire batch.

vibe666

damn you Poster B, damn you to hell!!!!

zarquon

Dont forget Poster B: "What! My funds are innaccessible. I need a refund urgently as i can't afford to be without the funds as i'm broke. That's why i ordered a hundred as i thought i could sell everything on adverts/ebay to finally become rich"

LMAO at anyone who spent hundreds of euro (or even thousands) they now have to do without until refunds are processed which will take a few weeks with paypal disputes. The seller is doing nothing wrong by holding the funds to the last minute to earn some interest considering that the funds are from those who tried to pull a quick one on the seller.

Mint Aero

zarquon wrote: »

Dont forget Poster B: "What! My funds are innaccessible. I need a refund urgently as i can't afford to be without the funds as i'm broke. That's why i ordered a hundred as i thought i could sell everything on adverts/ebay to finally become rich"

LMAO at anyone who spent hundreds of euro (or even thousands) they now have to do without until refunds are processed which will take a few weeks with paypal disputes. The seller is doing nothing wrong by holding the funds to the last minute to earn some interest considering that the funds are from those who tried to pull a quick one on the seller.

You're like a grinch, way to buzzkill man

zarquon

Mint Aero wrote: »

You're like a grinch, way to buzzkill man

I'm a grinch for not feeling sorry for people who ordered excessive amounts of the mispriced parts in the hopes of massive profiteering and who now whinge about needing their refunds asap?

If that's your definition of a grinch, then i think you'll find the whole world is mostly full of grinches.

Poster B does not like honest grinches!

Mint Aero

zarquon wrote: »

I'm a grinch for not feeling sorry for people who ordered excessive amounts of the mispriced parts in the hopes of massive profiteering and who now whinge about needing their refunds asap?

If that's your definition of a grinch, then i think you'll find the whole world is mostly full of grinches.

Poster B does not like honest grinches!

Who's asking for your sympathy?

soulphish

I love the reaction when a few people try to get an upper hand on a massive commercial business, we are suddenly scum.

But when its the other way around and businesses do it to everyone else, no one cares!?

LukeS_

Wish I had've purchased them all through PayPal. Getting a chargeback from my bank is a pain in the arse. Will wait it out until Mon.

zarquon

soulphish wrote: »

I love the reaction when a few people try to get an upper hand on a massive commercial business, we are suddenly scum.

But when its the other way around and businesses do it to everyone else, no one cares!?

You're assuming First4Technology are a massive commercial business. They are a 3rd party seller for pixmania. Unless you've looked at their accounts you have no idea what sort of turnover or revenue they have.

No one is really bothered too much by someone trying to get a good deal. It's the whingeing afterwards by people when the misprices are not honoured that's annoying. Normally this entails "i know my rights" "i had a contract" "i'm calling joe duffy" , "i need my refund yesterday", etc This is the part that gets on peoples nerves.

TheBully

LukeS_ wrote: »

Wish I had've purchased them all through PayPal. Getting a chargeback from my bank is a pain in the arse. Will wait it out until Mon.

Luke how are u going about getting a chargeback?? Iv contacted pixmania about it and they said contact first4technologies, they still have not replied, what are our options considering we didn't use PayPal?

AlanS181824

I used PayPal, opened a claim and I can escalate it on the 7th.
PixMania emailed me saying they would contact the seller but the order still says confirmed under my account. Wish I could do a chargeback but I've no clue how to.

infocal

TheBully wrote: »

Luke how are u going about getting a chargeback?? Iv contacted pixmania about it and they said contact first4technologies, they still have not replied, what are our options considering we didn't use PayPal?

You only apply for chargeback next month! It's not possible to do chargeback in 30 days! not allowed anywhere..

Chargeback can be requested by your CC issuer! You will be asked to provide a lot information for chargeback.

Since the payment has been settled (already taking from your CC account). So the best option would be wait for a refund from the merchant!

They can do refund in 3 days! but I guess if you are lukcy, you can get the refund in 10 days, otherwise would be next month! as they would like to keep your money longer in their account.

soulphish

I contacted First4Technology and they said it's all dealt with my Pixmania?

zarquon

soulphish wrote: »

I contacted First4Technology and they said it's all dealt with my Pixmania?

Pretty dodgy response! I pity anyone who didn't use paypal (rookie mistake ) A lot of people might have to talk to the banks and request chargebacks which will be a right pain as you need to prove everything to them

lukaszd2007

When I asked whats the story with my refund i got that answer:


"Dear Lukasz,

Thank you for your email.

Pixmania control all payments and refunds. We are not paid for any orders until they are delivered.

On receipt your order was checked and immediately refunded by us, Pixmania then process this refund and return your payment directly to you.

Your payment should be back with you soon, if you have any further queries on payment and refunds you should ask Pixmania Customer Support directly, as they will have access to the live information to be able to assist you.

Kind regards,
Penny

Customer Service
First4Technology.com "

Offcourse i did not get a refund so far :P

bromley52

I got this reply today from Pixmania on one of my orders

Dear customer,

I am writing in regard to your order CCLxxxxxxxxxxxxxx
The seller informed us that this order won't be fulfilled, it was ordered at an obviously incorrect price.
You will receive the refund soon.
As soon as it is processed you will be notified via email.

I apologise for the inconvenience and thank you for understanding.


In case there is anything else we can do for you please contact our customer support centre.
Kind regards

Misha

gerryk

bromley52 wrote: »

I got this reply today from Pixmania on one of my orders

Dear customer,

I am writing in regard to your order CCLxxxxxxxxxxxxxx
The seller informed us that this order won't be fulfilled, it was ordered at an obviously incorrect price.
You will receive the refund soon.
As soon as it is processed you will be notified via email.

I apologise for the inconvenience and thank you for understanding.


In case there is anything else we can do for you please contact our customer support centre.
Kind regards

Misha

Hehe... gotcha

zarquon

Could be that Pixmania are purposefully delaying the refunds to disincentivize people from placing orders for misprices in future which just creates unneccessary workloads for them to fix. It's smart too, it'll be a brave and stupid person who places a misprice order with them again after experiencing this thread.

Mint Aero

zarquon wrote: »

Could be that Pixmania are purposefully delaying the refunds to disincentivize people from placing orders for misprices in future which just creates unneccessary workloads for them to fix. It's smart too

Nonsense :rolleyes: that would backfire very quick if word gets out they're purposely slow with refunds. I personally won't do business with them again in such circumstance. Plenty of other websites out there capable of getting prices right and giving quick refunds.

zarquon

Mint Aero wrote: »

Nonsense :rolleyes: that would backfire very quick if word gets out they're purposely slow with refunds. I personally won't do business with them again in such circumstance. Plenty of other websites out there capable of getting prices right and giving quick refunds.

I don't think they want to do business with people "in such circumstances" i.e when there is a misprice. They have everyones order history and they know who their important customers are who order under normal non misprice "circumstances"

Mint Aero

zarquon wrote: »

I don't think they are too bothered about doing busy with people that mainly order if there is a misprice. They have everyones order history and they know who their important customers are.

I've plenty of previous purchases with them. Up to them whether they value custom or not. I've plenty of other choices at the end of the day.

zom

Pixmania already have very bad reputation, I don't think they mind 10 or 20 more unsatisfied customers:

http://www.boards.ie/vbulletin/showthread.php?p=55859542

marco_polo

zom wrote: »

Pixmania already have very bad reputation, I don't think they mind 10 or 20 more unsatisfied customers:

http://www.boards.ie/vbulletin/showthread.php?p=55859542

I wouldn't have been inclined to use them a few years ago, but they have actually improved a good deal recently in terms of RMA, customer service etc by all accounts.

In fairness misprices probably do generate alot of extra work for the finance dept so it probably will take time to refund everyone.

infocal

marco_polo wrote: »

I wouldn't have been inclined to use them a few years ago, but they have actually improved a good deal recently in terms of RMA, customer service etc by all accounts.

In fairness misprices probably do generate alot of extra work for the finance dept so it probably will take time to refund everyone.

This is not true.. refund can be done in 1 or 2 days by their service provider. The problem is they want to do it asap or keep the money longer... people should avoid buying stuff from PIXmania, its always the worst online retailer.

TerrorFirmer

zom wrote: »

Pixmania already have very bad reputation, I don't think they mind 10 or 20 more unsatisfied customers:

http://www.boards.ie/vbulletin/showthread.php?p=55859542

In fairness that was 5 years ago, they have improved a lot, I use them a lot more now than I would have, and they are pretty decent with refunds, warranty replacements and repairs, etc compared to a few years ago.

AlanS181824

Still waiting for my refund to come though, gonna escalate it tomorrow with PayPal.

Y2KBOS86

Anyone get a refund yet?

Last time I buy something off those bastards pixmania.

RossieMan

i never understand why people bid on these when they know its a misprice.

Its actually a good idea by pixmania to hold your money for a bit, it stops you doing it again.
They'd still lose money on each "purchase", having to pay for the payment service.

zarquon

Y2KBOS86 wrote: »

Anyone get a refund yet?

Last time I buy something off those bastards pixmania.

If you didn't use paypal you will need to contact your bank next month for a chargeback.

shruikan2553

RossieMan wrote: »

i never understand why people bid on these when they know its a misprice.

Its actually a good idea by pixmania to hold your money for a bit, it stops you doing it again.
They'd still lose money on each "purchase", having to pay for the payment service.

This is why:
http://www.maximumpc.com/article/news/razer_accidentally_leaks_90_percent_promo_code_will_honor_purchases2013

Sometimes a misprice will be honoured. All their delay in refunds will do is put people off from buying from them, this is a chance for them to show they have good customer service. What I am seeing is that if I have an issue with them in the future they will be slow to fix it.

Y2KBOS86

zarquon wrote: »

If you didn't use paypal you will need to contact your bank next month for a chargeback.

Yeah have already started the process.

Chargeback is a right pain, really annoyed at pixmania, have bought a few things off them too.

Chewabacca

zarquon wrote: »

If you didn't use paypal you will need to contact your bank next month for a chargeback.

Any experience getting money back through paypal? I've never had to go hunting for my money back before. Good thing I didn't buy 15 things like some people here.

Bought something off pix mania once before, never again.

AlanS181824

Escalated my claim with PayPal today, hope to have the money back soon.

shruikan2553

Finally got an email from pixmania saying that I should have the money in the next few days. About f***ing time.

TheBully

Finally got this today, praise The Lord...




Dear Mr Ken from coronation street,

Thank you for contacting Pixmania regarding your order CCL1501174444.

Thank you for informing us. I would like to inform you that we are currently preparing a refund for you.

We apologise for any inconvenience caused by the issue at hand and thank you for your understanding and patience.

Should you have any further questions, please feel free to contact us and we will be more than happy to assist you.

Dawid



Best regards,
Your customer care agent

AlanS181824

I got the email today too, already have a claim open with PayPal. If I don't get a refund back by 17th PayPal should act and give me my money back.

bromley52

Just got this so looking good.


Your fund request for the order N°CCLxxxxxxxxxxx of 2013-11-30, for the amount of xx.xx GBP, is currently being processed.

You will receive an email as soon as the refund is effective.

For further information, please contact our Customer Service department.

See you soon on Pixmania.com!

zarquon

Hopefully the lesson learnt here will not be forgotten the next time a ridiculous misprice comes around.

A PS4 for €4.99 :eek: , I ordered 200. Cancelled, damn! Where's my refund, how dare those b$stards inconvenience me with a slow refund even though i inconvenienced them with an unnecessary order and refund. I'll never buy a misprice PS4 from them again. Next time i'll take my unwanted business elsewhere!

milltown

zarquon wrote: »

Hopefully the lesson learnt here will not be forgotten the next time a ridiculous misprice comes around.

A PS4 for €4.99 :eek: , I ordered 200. Cancelled, damn! Where's my refund, how dare those b$stards inconvenience me with a slow refund even though i inconvenienced them with an unnecessary order and refund. I'll never buy a misprice PS4 from them again. Next time i'll take my unwanted business elsewhere!

Indeed.

The level of butthurt on these misprice "bargain" threads never ceases to amaze.

xploderz

Finally got my refund, I knew full well it was a misprice and won't complain about the delay in giving me a refund. If I needed the money I wouldn't have ordered but it has just showed me that if I ever order from pixmania again and there's a problem with the order it will take a long time and a lot of emails to sort out. That would put me off ordering from them in the future.

bromley52

Same here. Must have just come through in the past few hours.

A miss price os always worth it IF you can afford to do without the money for a while. The most recent being Boots SAD light for €20 when it should have been €150.

Kimbot

I ordered one and got my refund today. I didnt mind as it was worth a punt to order it in case it was honered, if i got it for that price I would have sold my month old i3 for a lot less so someone else would get a decent bargain.