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Efibre order

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  • 02-12-2013 12:46pm
    #1
    GLCC
    Registered Users Posts: 65 ✭✭


    Hi Lads,

    I placed an order for efibre on November 9th ( Order # 605315 ) I cancelled the original installation date as I was working and was given a new date of December 5th ( New order # 1207842 ). However I have not recieved any confirmation email. I rang customer services 5 or 6 times but nobody can confirm. Everytime I ring they just say that they will send it to the efibre escalation team. Can somebody look into this please as I feel like I am being passed from pillar to post at this stage. 

    Thanks,
    GLCC


Comments

  • Options
    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    GLCC wrote: »
    Hi Lads,

    I placed an order for efibre on November 9th ( Order # 605315 ) I cancelled the original installation date as I was working and was given a new date of December 5th ( New order # 1207842 ). However I have not recieved any confirmation email. I rang customer services 5 or 6 times but nobody can confirm. Everytime I ring they just say that they will send it to the efibre escalation team. Can somebody look into this please as I feel like I am being passed from pillar to post at this stage. 

    Thanks,
    GLCC

    Hi GLCC,

    I've checked this in the eFibre systems and the escalations team have assigned an appointment for the 5/12 AM to your order. Sorry to hear you have not received any confirmation for this, a tx will be sent to your mobile the day before 4/12 to confirm.

    Thanks

    Tracey


  • Options
    #3
    GLCC
    Registered Users Posts: 65 ✭✭GLCC


    eircom: Tracey wrote: »
    GLCC wrote: »
    Hi Lads,

    I placed an order for efibre on November 9th ( Order # 605315 ) I cancelled the original installation date as I was working and was given a new date of December 5th ( New order # 1207842 ). However I have not recieved any confirmation email. I rang customer services 5 or 6 times but nobody can confirm. Everytime I ring they just say that they will send it to the efibre escalation team. Can somebody look into this please as I feel like I am being passed from pillar to post at this stage. 

    Thanks,
    GLCC

    Hi GLCC,

    I've checked this in the eFibre systems and the escalations team have assigned an appointment for the 5/12 AM to your order. Sorry to hear you have not received any confirmation for this, a tx will be sent to your mobile the day before 4/12 to confirm.

    Thanks

    Tracey
    Thanks for the prompt reply Tracey.


  • Options
    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    GLCC wrote: »
    eircom: Tracey wrote: »
    GLCC wrote: »
    Hi Lads,

    I placed an order for efibre on November 9th ( Order # 605315 ) I cancelled the original installation date as I was working and was given a new date of December 5th ( New order # 1207842 ). However I have not recieved any confirmation email. I rang customer services 5 or 6 times but nobody can confirm. Everytime I ring they just say that they will send it to the efibre escalation team. Can somebody look into this please as I feel like I am being passed from pillar to post at this stage. 

    Thanks,
    GLCC

    Hi GLCC,

    I've checked this in the eFibre systems and the escalations team have assigned an appointment for the 5/12 AM to your order. Sorry to hear you have not received any confirmation for this, a tx will be sent to your mobile the day before 4/12 to confirm.

    Thanks

    Tracey
    Thanks for the prompt reply Tracey.

    No problem at all.


    Thanks

    Tracey


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