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Restore iPhone

  • 04-12-2013 6:30pm
    #1
    june92
    Registered Users Posts: 108 ✭✭


    Hi all,
    Bit of a techy question I'm trying to get around. Ok, partner has iPhone 5 and Apple Logo of death is flashing!! So did the usual home and lock button with no results.
    Next tried the iTunes restore. All seems to be working and restoring until error 21 pops up, have found out this normally means a security error. As a result we've uninstalled sec software and temp disabled firewall etc. Still nothing!!! It's now varying between error 21 and error 3196.
    I don't know a great amount about computers and have been tested the past few days doing this! Trying to avoid sending it to Apple due to Christmas post and delays.
    Now I keep seeing about proxys and hosts on apple support but lost?!?
    Has anyone had this problem before and be able to fix it at home?


Comments

  • #2
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Google "mshosts fixit" download and run that and restart the PC. Have you got the latest iTunes installed as well?


  • #3
    june92
    Registered Users Posts: 108 ✭✭june92


    Yep latest version is downloaded, tried that ms fixit and not done anything. Will try the last 2 steps, connecting computer with Ethernet instead of wireless and then trying to restore on another computer.
    Also tried the DFU mode to no avail still error 3194 (not 3196 as I said above)


  • #4
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Turn off the router and PC and try again in a few minutes.


  • #5
    june92
    Registered Users Posts: 108 ✭✭june92


    guil wrote: »
    Turn off the router and PC and try again in a few minutes.

    Sorry if I sound stupid but by router you mean Internet? I have Three Wireless Dongle so can't connect with Ethernet, was going to try in parents house tomorrow with their broadband connection.

    Even went as far as borrowing stepdads laptop with Linux Ubuntu on it!!! For someone who was okish on computers I've been thrown in deep end with Ubuntu haha!!!!!


  • #6
    june92
    Registered Users Posts: 108 ✭✭june92


    Gave up trying to restore the phone so have sent it back to apple for repair!


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