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Internal Error error code = 100

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  • 06-12-2013 11:01am
    #1
    BailMeOut
    Registered Users Posts: 2,985 ✭✭✭


    Trying to login to 'My Eircom' but cannot remember what password I used.  When I try reset it I get 

    Internal Error
    error code = 100


    Tried using Chrome, IE and Firefox - all have same error.


    The link I am access is https://my.eircom.net/transactional/forgottenpassword


Comments

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    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    BailMeOut wrote: »
    Trying to login to 'My Eircom' but cannot remember what password I used.  When I try reset it I get 

    Internal Error
    error code = 100


    Tried using Chrome, IE and Firefox - all have same error.


    The link I am access is https://my.eircom.net/transactional/forgottenpassword

    Hi BailMeOut,

    We are aware of this issue, it has been logged and we are working on a resolution.

    We hope to have it up and running very soon.

    Sorry for any inconvenience caused.

    Thanks

    Tracey


  • Options
    #3
    BailMeOut
    Registered Users Posts: 2,985 ✭✭✭BailMeOut


    eircom: Tracey wrote: »
    BailMeOut wrote: »
    Trying to login to 'My Eircom' but cannot remember what password I used.  When I try reset it I get 

    Internal Error
    error code = 100


    Tried using Chrome, IE and Firefox - all have same error.


    The link I am access is https://my.eircom.net/transactional/forgottenpassword

    Hi BailMeOut,

    We are aware of this issue, it has been logged and we are working on a resolution.

    We hope to have it up and running very soon.

    Sorry for any inconvenience caused.

    Thanks

    Tracey
    Any updates on this.  I still cannot reset my password or access my billing.


  • Options
    #4
    eircom: Aisling
    Closed Accounts Posts: 101 ✭✭eircom: Aisling


    Hi BailMeOut


    Apologies for this. I am looking into this for you and will get back to you as soon as I have an update.

    Thanks
    Ash


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    #5
    BailMeOut
    Registered Users Posts: 2,985 ✭✭✭BailMeOut


    eircom: Aisling wrote: »
    Hi BailMeOut


    Apologies for this. I am looking into this for you and will get back to you as soon as I have an update.

    Thanks
    Ash
    Ash - any updates on this?  I still cannot get access to my billing.


  • Options
    #6
    BailMeOut
    Registered Users Posts: 2,985 ✭✭✭BailMeOut


    BailMeOut wrote: »
    eircom: Aisling wrote: »
    Hi BailMeOut


    Apologies for this. I am looking into this for you and will get back to you as soon as I have an update.

    Thanks
    Ash
    Ash - any updates on this?  I still cannot get access to my billing.
    [font=arial, sans-serif]webmaster@eircom.ie was able to fix this.  They had to delete my account from the database and get me to register again.[/font]


    [font=arial, sans-serif]I can access now.[/font]


    [font=arial, sans-serif]Thanks[/font]


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    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Thanks for letting us know BailMeOut

    Glad this has been sorted for you.

    Al


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