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Just moved house - was expecting 5Mb - only getting 2Mb

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  • 06-12-2013 11:12am
    #1
    BailMeOut
    Registered Users Posts: 2,985 ✭✭✭


    I am closer to the local exchange from last house from where I was getting 3Mb.  Eircom told me to expect up-to 5Mb in new house.

    Can you guys do your magic where you test and reset my port to help improve performance.  I called 1901 but got through to a support desk in a far away place and could barely hear them.

    I am very tech and network savvy so have done all the usual troubleshooting.

    PM me for more details.

    Thanks


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  • Options
    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    BailMeOut wrote: »
    I am closer to the local exchange from last house from where I was getting 3Mb.  Eircom told me to expect up-to 5Mb in new house.

    Can you guys do your magic where you test and reset my port to help improve performance.  I called 1901 but got through to a support desk in a far away place and could barely hear them.

    I am very tech and network savvy so have done all the usual troubleshooting.

    PM me for more details.

    Thanks

    Hi BailMeOut,

    Can you please PM me your details and I'll checked this for you?

    Thanks

    Tracey


  • Options
    #3
    BailMeOut
    Registered Users Posts: 2,985 ✭✭✭BailMeOut


    Details have been PM's

    Seems to worse this morning.  Only getting 1.5 Mb.

    Tested router connected to different telephone sockets in house and all have same results.

    My Signal / Noise margin is way too low.

    Downstream Upstream
    Max Allowed Speed (kbps) 2272 384
    SN Margin (dB) 6.50 24.00
    Line Attenuation (dB) 46.00 28.00
    CRC Errors 0 0


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    BailMeOut wrote: »
    Details have been PM's

    Seems to worse this morning.  Only getting 1.5 Mb.

    Tested router connected to different telephone sockets in house and all have same results.

    My Signal / Noise margin is way too low.

    Downstream Upstream
    Max Allowed Speed (kbps) 2272 384
    SN Margin (dB) 6.50 24.00
    Line Attenuation (dB) 46.00 28.00
    CRC Errors 0 0

    Hi BailMeOut
     
    I've looked into this and you are right, the signal/noise margin is way too low. I've conducted tests and discovered that the issue on your line is at an extent that engineers will be required to work on this to resolve. Please contact technical support and mention this correspondence and my findings when speaking to an agent. The average lead time for the resolution of such issues is usually three working days.
     
    You can reach technical support on [font=Calibri","sans-serif]free phone 1901 from a mobile (please enter your landline number when asked and chose options 3 and then 2 when prompted by the recorded message)[/font]
     
    Thanks
     
    Al


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