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Connected to eFibre, Set up on wrong profile - getting 6.5Mb - Eircom unable to updat

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  • 06-12-2013 5:02pm
    #1
    patrickpc
    Registered Users Posts: 188 ✭✭


    Hi there,

    I went active on eFibre 9am Weds morning - signed up for package upto 70Mb. Looks like I am set up with a 7Mb profile however as I am only geting 6.8Mb. The Modem is saying I should have an attainable rate of about 25Mb - I am about 1km from the Cabinet.

    I have been on to Eircom support 4 times already but they are unable to change my Profile for some reason. they said it takes 24hours, then 48 hours. It is now over 2 days and they still can't upgrade my profile. On top of this I was only told on my last call that the 1890 number Eircom gave me is 60c per minute - this after being put on hold for about 10 minutes each time I called - not a happy camper.

    Can anyone in Eircom help me -I will PM my details if you can assist.

    PLEASE ??

    -P


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  • Options
    #2
    patrickpc
    Registered Users Posts: 188 ✭✭patrickpc


    Hi Eircom Support.

    Can anyone assist with above - it has been 5 days since I had eFibre installed and I am still on a 7Mb profile.

    Thanks.

    -P


  • Options
    #3
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    patrickpc wrote: »
    Hi Eircom Support.

    Can anyone assist with above - it has been 5 days since I had eFibre installed and I am still on a 7Mb profile.

    Thanks.

    -P

    Hi patrickpc,

    I'm sorry to hear of the issues you are having with your Fibre service.
    Would you like to PM me your details and I'll look into this for you?

    Thanks

    Tracey


  • Options
    #4
    patrickpc
    Registered Users Posts: 188 ✭✭patrickpc


    eircom: Tracey wrote: »
    patrickpc wrote: »
    Hi Eircom Support.

    Can anyone assist with above - it has been 5 days since I had eFibre installed and I am still on a 7Mb profile.

    Thanks.

    -P

    Hi patrickpc,

    I'm sorry to hear of the issues you are having with your Fibre service.
    Would you like to PM me your details and I'll look into this for you?

    Thanks

    Tracey
    PM Sent Tracey.

    Any help would be much appreciated.

    Regards.


  • Options
    #5
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    patrickpc wrote: »
    eircom: Tracey wrote: »
    patrickpc wrote: »
    Hi Eircom Support.

    Can anyone assist with above - it has been 5 days since I had eFibre installed and I am still on a 7Mb profile.

    Thanks.

    -P

    Hi patrickpc,

    I'm sorry to hear of the issues you are having with your Fibre service.
    Would you like to PM me your details and I'll look into this for you?

    Thanks

    Tracey
    PM Sent Tracey.

    Any help would be much appreciated.

    Regards.

    No problem at all. I'll check this for you and come back to you soon.

    Thanks

    Tracey


  • Options
    #6
    patrickpc
    Registered Users Posts: 188 ✭✭patrickpc


    Thanks for your help Tracey.

    I am now getting about 16Mb which is an improvement.

    Regards.

    P


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  • Options
    #7
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    patrickpc wrote: »
    Thanks for your help Tracey.

    I am now getting about 16Mb which is an improvement.

    Regards.

    P

    No problem at all.

    Thanks

    Tracey


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