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How long between bill issue data and direct debit coming out?

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  • 09-12-2013 12:52pm
    #1
    robocode
    Registered Users Posts: 491 ✭✭


    Question in the title, just wondering how many days. I've read 14 and also 21 so not sure.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    robocode wrote: »
    Question in the title, just wondering how many days. I've read 14 and also 21 so not sure.
    Hi robocode

    It can be 14 days from when the bill is issued but generally between 10 to 14 days.

    Thanks

    Al


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    #3
    robocode
    Registered Users Posts: 491 ✭✭robocode


    eircom: Alan wrote: »
    robocode wrote: »
    Question in the title, just wondering how many days. I've read 14 and also 21 so not sure.
    Hi robocode

    It can be 14 days from when the bill is issued but generally between 10 to 14 days.

    Thanks

    Al
    Just checked my bill and it actually states "Payment will be requested by direct debit from your account no earlier than 14 days after the date of the bill." So why do you say 10-14 days?? Why can I never get a consistent response from Eircom about a single bloody thing!


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    #4
    Mince Pie
    Registered Users Posts: 3,901 ✭✭✭Mince Pie


    Another one of eircoms inconsistencies and there are so many. It beggars belief why it can't go out on the same date every month so you can make sure the money will be there.
    Oh and watch out for the bill saying one thing and the request being another. 


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    #5
    robocode
    Registered Users Posts: 491 ✭✭robocode


    Shocking company, I honestly think that for every question I have asked them I have received at least 2 conflicting answers. I have emails and chat transcripts giving completely different information re billing costs, promotion details, billing dates etc.


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    #6
    Mince Pie
    Registered Users Posts: 3,901 ✭✭✭Mince Pie


    I am seriously losing the will to live cos I've experienced the exact same problems and more. Between the loss of internet and phone over weekends, the being billed one amount and another requested then the not knowing exactly when the DD is going to be taken. Oh and the associated charges when it gets requested for an amount not billed, money not there then you get charged by your bank for DD not being met and Eircom then charge for the priviledge as well. 
    Sooner the contract ends the better./ 


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    #7
    robocode
    Registered Users Posts: 491 ✭✭robocode


    Here here! Once my contract is up it's so long Eircom!


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    #8
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    robocode wrote: »
    Here here! Once my contract is up it's so long Eircom!

    Hi robocode,


     


    I'm sorry for the wrong information being given to you. I've had confirmation from the direct debit section and you are correct in stating the payment will be requested by direct debit 14 days after the bill issue date.


     


    Sorry again for the confusion.


     


    Tracey


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    #9
    robocode
    Registered Users Posts: 491 ✭✭robocode


    That's the problem though, Alan tells me one thing then you confirm he was wrong. I have had to deal with this inconsistency every step of the way with Eircom. I'll leave as soon as I can and I make a point of telling friends/family to either avoid you or leave you.


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    #10
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    robocode wrote: »
    That's the problem though, Alan tells me one thing then you confirm he was wrong. I have had to deal with this inconsistency every step of the way with Eircom. I'll leave as soon as I can and I make a point of telling friends/family to either avoid you or leave you.

    I'm sorry to hear that robocode and please accept my apologises for the wrong information being given to you.

    I understand this must be frustrating.


    Tracey


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    #11
    robocode
    Registered Users Posts: 491 ✭✭robocode


    I don't want to resurrect an old thread but I'm still so frustrated with Eircom processing direct debits. Pretty much every other recurring bill I have is consistent on the day I get it and then how long until it's taken from my account. Looking through my bank statements over the last few months with Eircom though, the bill comes out on the 4th, 11th, 5th, 3rd, 17th, etc.... such a pain in the arse


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    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    robocode wrote: »
    I don't want to resurrect an old thread but I'm still so frustrated with Eircom processing direct debits. Pretty much every other recurring bill I have is consistent on the day I get it and then how long until it's taken from my account. Looking through my bank statements over the last few months with Eircom though, the bill comes out on the 4th, 11th, 5th, 3rd, 17th, etc.... such a pain in the arse
    Hi robocode

    I'm sorry this remains an inconvenience but I will pass your feedback to operations.

    Thanks
    Al


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