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Switching Landline - Eircom Broadband

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  • 11-12-2013 11:06pm
    #1
    myIdea
    Registered Users Posts: 97 ✭✭


    Is there an option to get a new number when switching?


Comments

  • Options
    #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    myIdea wrote: »
    Is there an option to get a new number when switching?

    Hi myIdea,

    You can change your telephone number when you are on the Eircom network, an order is placed which takes a couple of days to complete. To discuss this in detail the service team can help you on 1901.

    Thanks

    Tracey


  • Options
    #3
    myIdea
    Registered Users Posts: 97 ✭✭myIdea


    eircom: Tracey wrote: »
    myIdea wrote: »
    Is there an option to get a new number when switching?

    Hi myIdea,

    You can change your telephone number when you are on the Eircom network, an order is placed which takes a couple of days to complete. To discuss this in detail the service team can help you on 1901.

    Thanks

    Tracey
    Ok thanks...

    One more question, please ... how come your online site and others, don't recognise my land-line phone number. 
    As far as I'm aware my line is owed by Eircom even though I'm with Smart(Digiweb) 

    If I PM'd you my UAN number are you able to tell?


  • Options
    #4
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    myIdea wrote: »
    eircom: Tracey wrote: »
    myIdea wrote: »
    Is there an option to get a new number when switching?

    Hi myIdea,

    You can change your telephone number when you are on the Eircom network, an order is placed which takes a couple of days to complete. To discuss this in detail the service team can help you on 1901.

    Thanks

    Tracey
    Ok thanks...

    One more question, please ... how come your online site and others, don't recognise my land-line phone number. 
    As far as I'm aware my line is owed by Eircom even though I'm with Smart(Digiweb) 

    If I PM'd you my UAN number are you able to tell?
    I'm afraid Smart own and use their own infrastructure so don't use Eircom's. This is why the site doesn't recognise your telephone number.


     


    If you wish to query coming back to Eircom and what it entails, the winback team can help you on 1800 566 366.

    Thanks

    Tracey


  • Options
    #5
    myIdea
    Registered Users Posts: 97 ✭✭myIdea


    eircom: Tracey wrote: »
    myIdea wrote: »
    eircom: Tracey wrote: »
    myIdea wrote: »
    Is there an option to get a new number when switching?

    Hi myIdea,

    You can change your telephone number when you are on the Eircom network, an order is placed which takes a couple of days to complete. To discuss this in detail the service team can help you on 1901.

    Thanks

    Tracey
    Ok thanks...

    One more question, please ... how come your online site and others, don't recognise my land-line phone number. 
    As far as I'm aware my line is owed by Eircom even though I'm with Smart(Digiweb) 

    If I PM'd you my UAN number are you able to tell?
    I'm afraid Smart own and use their own infrastructure so don't use Eircom's. This is why the site doesn't recognise your telephone number.


     


    If you wish to query coming back to Eircom and what it entails, the winback team can help you on 1800 566 366.

    Thanks

    Tracey
    So your telling me Eircom sold my line to Smart.


  • Options
    #6
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    myIdea wrote: »
    eircom: Tracey wrote: »
    myIdea wrote: »
    eircom: Tracey wrote: »
    myIdea wrote: »
    Is there an option to get a new number when switching?

    Hi myIdea,

    You can change your telephone number when you are on the Eircom network, an order is placed which takes a couple of days to complete. To discuss this in detail the service team can help you on 1901.

    Thanks

    Tracey
    Ok thanks...

    One more question, please ... how come your online site and others, don't recognise my land-line phone number. 
    As far as I'm aware my line is owed by Eircom even though I'm with Smart(Digiweb) 

    If I PM'd you my UAN number are you able to tell?
    I'm afraid Smart own and use their own infrastructure so don't use Eircom's. This is why the site doesn't recognise your telephone number.


     


    If you wish to query coming back to Eircom and what it entails, the winback team can help you on 1800 566 366.

    Thanks

    Tracey
    So your telling me Eircom sold my line to Smart.

    When you moved to Smart they took over your line and it was removed from Eircom's network. We didn't sell it to Smart.

    Tracey


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  • Options
    #7
    myIdea
    Registered Users Posts: 97 ✭✭myIdea


    eircom: Tracey wrote: »
    When you moved to Smart they took over your line and it was removed from Eircom's network. We didn't sell it to Smart.

    Tracey
    Ok so, I'll have no problem switching back?

    ....and sorry one last question ( I promise :))

    Your site says "we will contact your service provider on your behalf to notify them."

    Is that still the case with me been on Smart?


  • Options
    #8
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    myIdea wrote: »
    eircom: Tracey wrote: »
    When you moved to Smart they took over your line and it was removed from Eircom's network. We didn't sell it to Smart.

    Tracey
    Ok so, I'll have no problem switching back?

    ....and sorry one last question ( I promise :))

    Your site says "we will contact your service provider on your behalf to notify them."

    Is that still the case with me been on Smart?

    No it will not cause you issues switching back.

    No problem at all. Yes we contact Smart for you so we can port the number back onto our network so there can stop billing you.

    Tracey


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