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PS4 Megathread 2.0
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Lucious Sweet wrote: »Very informative post and handy stuff to know.
Just wondering what's the story with defective goods that are outside of the 30 day, but within the 12 month guarantee?
Makes no difference, worth specifying the difference between a 30day guarantee, and warranty
A money back guarantee, like ARgos' 30 days, is to provide the customer with the ability to return any item, in a re-sellable condition, to the store for a refund. In most cases they will happily give you your money back, others might offer vouchers.
We've all had the "ugh this looks different then I thought" or something not fitting etc etc. That is what it is there for.
There is no legal obligation for a retailer to provide this. It is a pure gesture of good faith on their behalf. Electronic items are typically excluded because they are high value items that can be exploited.
You could buy a massive TV to air the superbowl, pack it up, and bring it back.
You could buy an expensive SLR for a wedding, get all your pictures, and then bring it back.
It's a gesture born from honesty and giving the customer some leeway if there is an honest mistake or genuine change of heart. It's worth remembering under the consumer act, a change of heart or desire for the good or service, does not constitute grounds for a refund. I remember dealing with a Lady who wanted to give back a camera because she said she had an issue with her car and needed the camera money back. Looked on the camera and there was photos still there from a hen night
A warranty/guarantee is provided by two parties, the manafacturer and retailer.
The retailer, in Ireland, is obliged legally to provide a 12 month warranty on goods. That's Irish law. Differs from country to country, but here, it is 12 months. And that is from the retailer.
This entails that 12 months from purchase, should you experience any defects, issues or faults, the retailer is obliged to deal with the situation, in one of the three options above.
A manafacturer can also provide a warranty, and in some cases its longer then 12 months.
In this example, let's say you buy a televison from Currys. The Television is lets say LG and comes with a two year manafacturers warranty.
Currys are liable to deal with any issues,defects or faults for 12 months, under their warranty as a retailer. Any issue that arises after 12 months, but before 2 years, the liability moves to LG. And you would here contact their support department.
One of the posters above who had issues went into Argos today and I happily see got a replacement. Alot of people have fears about dealing with faulty goods, but its no big deal. The Consumer Act is pretty straight forward, there is no grey areas really. The only muddying of the waters is when retailer put up signs that "say" they don't have to do this or that, but its total rubbish. They can't make up the law, they are bound to this counties laws. Just remember being mannerly, calm and informed will 99/100 get you sorted on the spot.
In Wales, it is law that Electronic goods must be covered under a minimum 5 year warranty, true story
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ShadowHearth wrote: »It's not really a war, just some xbox fans put argument of "Titanfall" in to any conversation. It's like this:
-Xbox one does not do x,y,z. It's bad choice.
-xbox one has Titanfall
-But there are reports that xbox one has x,y,z issues?
-Xbox one has,Titanfall, best game ever created.
-I prefer ps4 system, because of X,y,z.
-TITANFALL!
Oh yeah, Titanfall gifs...
:eek: can you do this in titanfall lol
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