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International Visa Debit Charge Back querie

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  • 18-12-2013 2:26pm
    #1
    alexlyons
    Registered Users Posts: 2,182 ✭✭✭


    Hi,

    I purchased a product online from a business in the USA, using my BOI Visa Debit Card.

    I have received it and attempted to use it as described, except there have been numerous issues. This has gone so far as replacement parts being sent, but more issues arising on an ongoing basis.

    I am in discussion with the business, attempting to come to a satisfactory resolution (refund ideally) but I fear this may not be possible.

    I was wondering if it possible to file a transaction dispute through BOI, if I have the relevant information (proof of return postage, payment information, etc)

    Thank You


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    #2
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi alexlyons

    Thank you for your post.

    You can download and complete the form here and post to the address also printed on the form.

    Along with the relevant information you have mentioned above, we would also ask you to attach all correspondence you have made with this company or the correspondence received from the company in relation to your dispute with them. You can attach a cover letter advising your request for a full refund.

    Once the form is received, Bank of Ireland will attempt to resolve this dispute on your behalf.

    If you have any further queries, please do let us know.

    Thanks
    Alison


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    #3
    alexlyons
    Registered Users Posts: 2,182 ✭✭✭alexlyons


    Thanks for the quick reply, great to see this sort of service!

    When you say that you will attempt to resolve this dispute on my behalf, what steps are taken?

    How likely is it that I will get my money back, and how long does this process take.

    I appreciate you may not have exact details, but rough estimates based on previous experience is all I would expect.

    Thanks


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    #4
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi alexlyons
     
    Our Visa Chargeback Department will liaise with the company on your behalf. 


    As the team investigate on a case to case basis, it is difficult to provide a general time frame for you. They attempt to resolve or update the customer within 45-60 days of receiving the dispute form.
     
    If you have any further questions please let us know.
     
    Thanks

    Alison


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