Phone call Costs UPC

itstomb

.. just checking my mobile phone bill and discovered that I was charged a total of 13.07euros for calls I made to order Horizon .... its a 1890 918444 number I was told to call by UPC 1908 operator when eventually answered after usual long hold.
Since Horizon box is unfit for purpose and a piece of crap in process of being returned I am especially pissed.

TheChizler

Well you did dial an 1890 number... I'm pretty sure any of the 190x numbers are free to call you might insist on using them in future if you can contact them at all through it. Also there are geographic alternatives available at saynoto1890.com or something like that.

The J Stands for Jay

itstomb wrote: »

.... just checking my mobile phone bill and discovered that I was charged a total of 13.07euros for calls I made to order Horizon .... its a 1890 918444 number I was told to call by UPC 1909 operator when eventually answered after usual long hold.
Since Horizon box is unfit for purpose and a piece of crap in process of being returned I am especially pissed.

I think it's your mobile provider that are the thieves in this situation. UPC would have been charged for your 1890 call too.

myIdea

Confused ?

1890 numbers are low costs call numbers, they are not free to anyone or any network.

itstomb

The point is that there was no option to be transferred by 1908 and I would have been charged whether or not I had proceeded with my order i.e. I effectively paid for Horizons sales call.
Horizon, at their choice, do not allow for an internal UPC transfer and thus caused the charge.

In any event, as any of you 'posters', who have the Horizon Box, would be aware ... it is unfit for purpose with software designed by utterly incompetent fools .... the phone charges are the least of the problems

Mountjoy Mugger

So, when are you going to change the thread title?

icdg

Mountjoy Mugger wrote: »

So, when are you going to change the thread title?

I've had to do it myself.OP that was quite a serious allegation to make and if you are going to make an allegation of that nature it should be to the Garda Siochana you should be going not Boards.

myIdea

itstomb wrote: »

The point is that there was no option to be transferred by 1908 and I would have been charged whether or not I had proceeded with my order i.e. I effectively paid for Horizons sales call.
Horizon, at their choice, do not allow for an internal UPC transfer and thus caused the charge.

If a company has a free phone number great, if they don't they don't, so I don't understand what your gripe is... or why its UPC's fault.

....you were looking for the service, they gave you a number to ring

1890 numbers from mobiles will always cost more then ringing from a landline, no matter what company you ring.

itstomb

OK ... the title, my bad .... point taken, apologies Horizon supporters ... I agree ... Moderator faster than me to change it.

Now that I have been 'educated', I thought I would return the favour. I now have sufficient incentive to prepare a detailed master list of all the problems with the Horizon Box, hardware and software. Its a very lengthy list so will take a day or two .....

itstomb

myIdea wrote: »

If a company has a free phone number great, if they don't they don't, so I don't understand what your gripe is... or why its UPC's fault.

....you were looking for the service, they gave you a number to ring

1890 numbers from mobiles will always cost more then ringing from a landline, no matter what company you ring.

They do ... 1908 ... It is their fault that they don't allow the transfer (I was an existing UPC customer who called 1908 to upgrade my system). Unlike you, I am not an expert in which 18xx numbers charge me and which don't. It should have been explained.

Typical companies in the 'normal' business of sales do not normally create charges for the sales enquiry .... what don't you understand about that ...

TheChizler

Who stated their support for the Horizon box? Granted there are problems with it but I've managed to build a bridge etc. If you're committing to contract in future it could help to find someone with it and try it out first. The forums here are full of peoples' experiences also.

If you are ringing UPC again I suggest you call 1800 234 234 which is their freephone sales number.

myIdea

itstomb wrote: »

They do ... 1908 ... It is their fault that they don't allow the transfer (I was an existing UPC customer who called 1908 to upgrade my system). Unlike you, I am not an expert in which 18xx numbers charge me and which don't. It should have been explained.

Typical companies in the 'normal' business of sales do not normally create charges for the sales enquiry .... what don't you understand about that ...

Your thread started out with...
___________________________
...upc told me to ring 1890
...my mobile phone company charged me €13 for this call
...my Horizion box is a piece of crap...and that's why I'm pissed
___________________________

My replies to you, are for you to understand that you made the call... its not my fault that you didn't realise that the call would or could cost you money.

I merely stated that 1890 numbers are not free and I fail to see why you think after you made the call that UPC are at fault.

Granted the majority of company's would state that its either a low cost call or from mobiles operator costs will differ.

So I ask you to refrain from having a go at me for pointing out your ignorance (politely) after all you did make the call.

As for your problems with the Horizion box, I couldn't give a *uck about it.
I'm not with UPC nor will I ever be... I don't know anyone that never had a problem with them.

L1011

I was able to order over 1908, never phoned an 1890 number at any point.

Five Lamps

itstomb wrote: »

OK ... the title, my bad .... point taken, apologies Horizon supporters ... I agree ... Moderator faster than me to change it.

Now that I have been 'educated', I thought I would return the favour. I now have sufficient incentive to prepare a detailed master list of all the problems with the Horizon Box, hardware and software. Its a very lengthy list so will take a day or two .....

That's a good idea, I'm guessing that UPC would happy to receive it. Something that I'm sure a number of people here would be happy to contribute to.

I've an Horizon box and have to say it works very well overall. However, there's a lot of scope for changes to the UI.

coylemj

MYOB wrote: »

I was able to order over 1908, never phoned an 1890 number at any point.

+1 If I called someone in sales in any organisation and they told me to dial a 1890 number, I'd laugh at them and hang up.

Was never asked to call 1890 by UPC and have a Horizon box, not 100% happy with it but they have done surveys and have stated that certain deficiencies in the s/w will be sorted in 2014.

SpaceTime

I think we need a serious campaign to force all phone companies to include 1890, 1850, 0818 and 076 (VoIP) in bundled minutes!