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Loyal customers for nigh on 15 years about to be lost?

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  • 19-12-2013 5:37pm
    #1
    Clarebelly
    Banned (with Prison Access) Posts: 250 ✭✭


    Hello folks.
    I have a bit of a situation here that you may be able to help with.

    I visited my elderly parents yesterday and found out their landline phone had been inoperable for a few days.
    So, I rang your faults dept only to be told it had been disconnected due to non payment of its bill.
    I was told a secondary bill was sent out (parents never received it) and a call was made to them from the billing dept (parents never received one).
    I was told the the bill was 170 Euro odd and that there would be a reconnection charge of 20 Euro odd.
    Now my parents are not liars and I believe them when they said they never received any communication, but what they are is fierce contrary. The bill is no problem, but both swear up and down that they will not pay the reconnection fee.

    It's looking like mobiles if the stumbling block is to be a reconnection fee for a couple who have been loyal customers for nigh on 15 years.

    Can any reps see their way to resolve this.


Comments

  • Options
    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Clarebelly wrote: »
    Hello folks.
    I have a bit of a situation here that you may be able to help with.

    I visited my elderly parents yesterday and found out their landline phone had been inoperable for a few days.
    So, I rang your faults dept only to be told it had been disconnected due to non payment of its bill.
    I was told a secondary bill was sent out (parents never received it) and a call was made to them from the billing dept (parents never received one).
    I was told the the bill was 170 Euro odd and that there would be a reconnection charge of 20 Euro odd.
    Now my parents are not liars and I believe them when they said they never received any communication, but what they are is fierce contrary. The bill is no problem, but both swear up and down that they will not pay the reconnection fee.

    It's looking like mobiles if the stumbling block is to be a reconnection fee for a couple who have been loyal customers for nigh on 15 years.

    Can any reps see their way to resolve this.
    Hi Clarebelly

    Sorry to hear this. Can you please PM me either the telephone number or account number and I will look into this for you.

    Thanks
    Mark


  • Options
    #3
    Clarebelly
    Banned (with Prison Access) Posts: 250 ✭✭Clarebelly


    PM was sent with details on 20-12-2013 at 12:17
    Any movement on this, folks?


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Clarebelly wrote: »
    PM was sent with details on 20-12-2013 at 12:17
    Any movement on this, folks?
    Hi Clarebelly

    I've replied by PM can you please reply back by PM also.

    Thanks

    Al


  • Options
    #5
    Clarebelly
    Banned (with Prison Access) Posts: 250 ✭✭Clarebelly


    eircom: Alan wrote: »
    Clarebelly wrote: »
    PM was sent with details on 20-12-2013 at 12:17
    Any movement on this, folks?
    Hi Clarebelly

    I've replied by PM can you please reply back by PM also.

    Thanks

    Al
    PM sent.
    Thanks.


  • Options
    #6
    Clarebelly
    Banned (with Prison Access) Posts: 250 ✭✭Clarebelly


    Issue resolved.
    Fair play.


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  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Clarebelly wrote: »
    eircom: Alan wrote: »
    Clarebelly wrote: »
    PM was sent with details on 20-12-2013 at 12:17
    Any movement on this, folks?
    Hi Clarebelly

    I've replied by PM can you please reply back by PM also.

    Thanks

    Al
    PM sent.
    Thanks.
    Hi Clarebelly

    I've replied just now

    Thanks

    Al


  • Options
    #8
    Clarebelly
    Banned (with Prison Access) Posts: 250 ✭✭Clarebelly


    This issue was resolved, however my parents are still not receiving bills by post and I fear things may begin to mount up again.
    I passed on my parents full and correct address to your rep Mark at Christmas/New Year.
    Could you please look into this.

     


  • Options
    #9
    2012paddy2012
    Registered Users Posts: 2,880 ✭✭✭2012paddy2012


    Clarebelly wrote: »
    This issue was resolved, however my parents are still not receiving bills by post and I fear things may begin to mount up again.
    I passed on my parents full and correct address to your rep Mark at Christmas/New Year.
    Could you please look into this.

     

    Get rid- there are plenty of other options


  • Options
    #10
    Clarebelly
    Banned (with Prison Access) Posts: 250 ✭✭Clarebelly


    Clarebelly wrote: »
    This issue was resolved, however my parents are still not receiving bills by post and I fear things may begin to mount up again.
    I passed on my parents full and correct address to your rep Mark at Christmas/New Year.
    Could you please look into this.

     
    Reps, any movement on this?


  • Options
    #11
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Clarebelly wrote: »
    Clarebelly wrote: »
    This issue was resolved, however my parents are still not receiving bills by post and I fear things may begin to mount up again.
    I passed on my parents full and correct address to your rep Mark at Christmas/New Year.
    Could you please look into this.

     
    Reps, any movement on this?
    Hi Clarebelly

    I see there is only one bill outstanding, can you PM me the exact address of where the bills should be going please?

    Thanks

    Al


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  • Options
    #12
    Clarebelly
    Banned (with Prison Access) Posts: 250 ✭✭Clarebelly


    eircom: Alan wrote: »
    Clarebelly wrote: »
    Clarebelly wrote: »
    This issue was resolved, however my parents are still not receiving bills by post and I fear things may begin to mount up again.
    I passed on my parents full and correct address to your rep Mark at Christmas/New Year.
    Could you please look into this.

     
    Reps, any movement on this?
    Hi Clarebelly

    I see there is only one bill outstanding, can you PM me the exact address of where the bills should be going please?

    Thanks

    Al
    Paid that by credit card online for the folks this morning as they were afraid of being cut off.
    I'll PM the address through now.


  • Options
    #13
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Clarebelly wrote: »
    eircom: Alan wrote: »
    Clarebelly wrote: »
    Clarebelly wrote: »
    This issue was resolved, however my parents are still not receiving bills by post and I fear things may begin to mount up again.
    I passed on my parents full and correct address to your rep Mark at Christmas/New Year.
    Could you please look into this.

     
    Reps, any movement on this?
    Hi Clarebelly

    I see there is only one bill outstanding, can you PM me the exact address of where the bills should be going please?

    Thanks

    Al
    Paid that by credit card online for the folks this morning as they were afraid of being cut off.
    I'll PM the address through now.

    Hi Clarebelly

    Thanks for the details by PM, I have amended this now and your bills will be posted the the correct address from now on.

    Apologies for the inconvenience.

    Thanks

    Al


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