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Grabone - terrible customer service

aquarius10 · 2013-12-20 08:02:09

I ordered a chopping board on the 14 November through the Grabone website - it was not a coupon purchase- when I emailed for an update this is the reply on 10 December: "Hi Lisa, Thanks your for your reply. I have just checked with the courier. While your order has been assigned a tracking number. They await some more of…

20-12-2013 9:02am

#1

aquarius10

Registered Users, Registered Users 2 Posts: 239 ✭✭

Join Date: August 2010

Posts: 204

I ordered a chopping board on the 14 November through the Grabone website - it was not a coupon purchase- when I emailed for an update this is the reply on 10 December:

"Hi Lisa,

Thanks your for your reply.

I have just checked with the courier. While your order has been assigned a tracking number. They await some more of these to come into stock. This should be over the coming days"

This makes no sense to me, I emailed again for further clarification but still no reply, I have sent an email for the attention of a supervisor or manager but still no reply.

They don't answer the phone - I think i will contact the National Consumer agency today to complain them - has anyone else had problems or is it just me ?

0

Comments

#2 20-12-2013 11:56am

dudara

Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭

Join Date: September 2003

Posts: 32068

Post split out from old thread and moved to new thread

dudara

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#3 20-02-2014 9:19am

snubbleste

Banned (with Prison Access) Posts: 31,117 ✭✭✭✭

Join Date: March 2004

Posts: 30596

Anyone know if the Grabone refer a friend scheme is still going? I can't find a link for it

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