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Samsung TV issue - PC World

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  • 21-12-2013 8:29pm
    #1
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭


    Hi guys

    I bought the following Samsung Plasma TV http://www.pcworld.ie/Product/SAMSUNG-PS51F8500-Smart-3D-51-Plasma-TV/314287/ in PC World late November.

    The TV had motion judder issues from day 1, so I got a brand new replacement no problem from PC World. The second had the exact same issues, so was sent another replacement. Got the replacement today (this would be the third model of the same tv) and it has the exact same problem.

    This TV is a high spec, high priced model which got rave reviews basically everywhere, I really do love it as the PQ is simply stunning - but the motion problems are unacceptable!

    I don't really want to pick another model, what should I do?

    Thanks in advance!


Comments

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    #2
    Varik
    Registered Users Posts: 12,542 ✭✭✭✭Varik


    There's a setting on that TV for a motion judder canceller, turn it off. It can help at times but it causes more issues than it fixes.


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    #3
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Varik wrote: »
    There's a setting on that TV for a motion judder canceller, turn it off. It can help at times but it causes more issues than it fixes.

    That's the first thing I did when I turned the sets on. Leaving it turned on makes any video have that awful 'Soap opera' look


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    #4
    micks_address
    Registered Users Posts: 8,743 ✭✭✭micks_address


    Sam Mac wrote: »
    That's the first thing I did when I turned the sets on. Leaving it turned on makes any video have that awful 'Soap opera' look
    Replacing the TV is not going to help, they obviously all behave this way. Did you audition in store? What material are you seeing the judder? Blu ray? Sports on tv? Might be output settings on your blu ray player


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    #5
    Bepolite
    Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    If it gets rave reviews with no mention of the problem you have and you're on your third TV simple probability dictates it's something you're doing. Have you spoken to Samsung's technical department? What has google got to say on the subject?


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    #6
    Mr.Fred
    Registered Users Posts: 1,055 ✭✭✭Mr.Fred


    I'd have thought it unlikely for 3 tvs to have the same issue. Are you sure it isn't your sky/upc box or dvd player?


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    #7
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Bepolite wrote: »
    If it gets rave reviews with no mention of the problem you have and you're on your third TV simple probability dictates it's something you're doing. Have you spoken to Samsung's technical department? What has google got to say on the subject?

    Googled for hours looking for the solution/problem, couldn't find any fixes.

    Must ring Samsung on Monday.


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    #8
    micks_address
    Registered Users Posts: 8,743 ✭✭✭micks_address


    micks_address wrote: »
    Replacing the TV is not going to help, they obviously all behave this way. Did you audition in store? What material are you seeing the judder? Blu ray? Sports on tv? Might be output settings on your blu ray player
    Also I'd suggest looking at the plasma section on avforums.com


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    #9
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Mr.Fred wrote: »
    I'd have thought it unlikely for 3 tvs to have the same issue. Are you sure it isn't your sky/upc box or dvd player?

    So would I.
    I am using two Blu-ray players with it, that's all, any settings on the player I should try?


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    #10
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    micks_address wrote: »
    Replacing the TV is not going to help, they obviously all behave this way. Did you audition in store? What material are you seeing the judder? Blu ray? Sports on tv? Might be output settings on your blu ray player

    I am using Blu-ray.


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    #11
    micks_address
    Registered Users Posts: 8,743 ✭✭✭micks_address


    http://www.avforums.com/index.php?threads/1765934/
    Samsung F8500 Owners thread(continuation of 'plasma' thread)


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    #12
    micks_address
    Registered Users Posts: 8,743 ✭✭✭micks_address


    Sam Mac wrote: »
    I am using Blu-ray.
    Is there a 24p setting on the blu ray player..


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    #13
    Bepolite
    Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    First review I googled on that set mentioned motion issues at high brightness settings. Perhaps turn the brightness down?


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    #14
    sdanseo
    Registered Users Posts: 9,233 ✭✭✭sdanseo


    Also try plugging the BR player into another TV and see if the issue arises. Always rule out the possibles.


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    #15
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Bepolite wrote: »
    First review I googled on that set mentioned motion issues at high brightness settings. Perhaps turn the brightness down?

    Link please?


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    #16
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    sdeire wrote: »
    Also try plugging the BR player into another TV and see if the issue arises. Always rule out the possibles.

    The other tv doesn't have the issue, I tried it.


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    #17
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    micks_address wrote: »
    Is there a 24p setting on the blu ray player..

    yes


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    #18
    Bepolite
    Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    Sam Mac wrote: »
    Link please?

    http://www.trustedreviews.com/samsung-ps51f8500_TV_review

    First result in google. See Cons section.


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    #19
    micks_address
    Registered Users Posts: 8,743 ✭✭✭micks_address


    Sam Mac wrote: »
    yes
    Turning it on/off make any difference? Head to avforums link those lads will be able to sort you out. Might just be a characteristic of plasma TV that you are sensitive to.. Lcds don't resolve as much detail with motion so these issues often masked


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    #20
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    Bepolite wrote: »
    http://www.trustedreviews.com/samsung-ps51f8500_TV_review

    First result in google. See Cons section.

    Thats motion fizzing. That is different to motion judder.


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    #21
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    micks_address wrote: »
    Turning it on/off make any difference? Head to avforums link those lads will be able to sort you out. Might just be a characteristic of plasma TV that you are sensitive to.. Lcds don't resolve as much detail with motion so these issues often masked

    I'll post a question up there so. Cheers


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