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Phone Return Query

jonski · 2013-12-25 20:45:24

I know I am jumping the gun here but I would like to know where I stand before I go there . I bought a phone for my daughter a week before Christmas and when she opened it this morning the screen was cracked . She opened the box , took out the phone and plugged it in to charge it before we left and noticed it straight away…

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25-12-2013 9:45pm

#1

jonski

Registered Users Posts: 6,393 ✭✭✭

Join Date: August 2002

Posts: 5843

I know I am jumping the gun here but I would like to know where I stand before I go there .

I bought a phone for my daughter a week before Christmas and when she opened it this morning the screen was cracked . She opened the box , took out the phone and plugged it in to charge it before we left and noticed it straight away , the plastic is still on the screen so it is fairly obvious it hasn't been used at all . I am expecting to go in there and have them give me out a new one without any hassle but just incase , am I entitled to this ?

John

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#2 25-12-2013 10:00pm
Paulw

Registered Users Posts: 13,381 ✭✭✭✭

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Posts: 12567

You are entitled to repair, replacement or refund. Don't let the shop dictate though, it must be an agreement.

http://www.consumerhelp.ie/faulty-goods

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#3 26-12-2013 2:27pm
jonski

Registered Users Posts: 6,393 ✭✭✭

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Went in this morning and they changed it without any problems . thanks again for your help .

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