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Ken Blacks exchange

Jenniesapetal · 2013-12-26 20:16:44

Hi there. My 3 year daughter was given a scooter for Xmas and when we opened the box yesterday it was damaged ( big crack where the back wheel is) I only have a proof of purchase in the form of an online bank statement printout as it was bought in nov. Was bought in Wexford K Blacks. What's the story with them exchanging…

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26-12-2013 9:16pm

#1

Jenniesapetal

Registered Users Posts: 9 ✭

Join Date: August 2010

Posts: 6

Hi there. My 3 year daughter was given a scooter for Xmas and when we opened the box yesterday it was damaged ( big crack where the back wheel is)
I only have a proof of purchase in the form of an online bank statement printout as it was bought in nov. Was bought in Wexford K Blacks. What's the story with them exchanging it? I've heard horror stories about them being feckers re exchanging stuff but surely your consumer rights kick in here??!! Being sold a faulty item and all that!

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#2 26-12-2013 11:14pm
slimjimmc

Registered Users Posts: 7,786 ✭✭✭

Join Date: January 2003

Posts: 7434

The bank statement is valid proof of purchase so don't worry, you should have no problems other than the possibility that they may have run out of stock after the Christmas run and may not be able to replace with an identical item.

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