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Are the credit management dept on hols permanently?

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  • 27-12-2013 1:34pm
    #1
    DUBACC
    Registered Users Posts: 486 ✭✭


    Made a bit of an error last Tuesday (17th) when making a large payment to my credit card. I somehow selected Eircom from the list of payees and off the money went to them. Doh! No problem i thought - i'll just give them a call and get it refunded. Haha, my wife said, they dont give a toss about one person, you will never get that back for christmas. After, a number of phone calls and promises that they will call me back, she was right. It is now 9 days and the credit dept have not deemed me and my problem worthy enough of a phone call. Can any of you reps help please?


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    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    DUBACC wrote: »
    Made a bit of an error last Tuesday (17th) when making a large payment to my credit card. I somehow selected Eircom from the list of payees and off the money went to them. Doh! No problem i thought - i'll just give them a call and get it refunded. Haha, my wife said, they dont give a toss about one person, you will never get that back for christmas. After, a number of phone calls and promises that they will call me back, she was right. It is now 9 days and the credit dept have not deemed me and my problem worthy enough of a phone call. Can any of you reps help please?
    Hi DUBACC
    I do know that this can take up to 10 days to have returned, however you obviously should have had a call back, if this was promised.. Would you mind PM'ing me your full name, bank account number and I will certainly have a look at this for you and make sure you get this back.
    Tony 


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    #3
    DUBACC
    Registered Users Posts: 486 ✭✭DUBACC


    Still no response to this - cant say im surprised. The credit management dept havent answered their phone in 2 weeks!!


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    DUBACC wrote: »
    Still no response to this - cant say im surprised. The credit management dept havent answered their phone in 2 weeks!!
    Hi DUBACC

    Colm will be back to you shortly as per my DM

    Thanks

    Al


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    #5
    DUBACC
    Registered Users Posts: 486 ✭✭DUBACC


    eircom: Alan wrote: »
    DUBACC wrote: »
    Still no response to this - cant say im surprised. The credit management dept havent answered their phone in 2 weeks!!
    Hi DUBACC

    Colm will be back to you shortly as per my DM

    Thanks

    Al
    Got that pm - thanks. Will wait for his response.


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    DUBACC wrote: »
    eircom: Alan wrote: »
    DUBACC wrote: »
    Still no response to this - cant say im surprised. The credit management dept havent answered their phone in 2 weeks!!
    Hi DUBACC

    Colm will be back to you shortly as per my DM

    Thanks

    Al
    Got that pm - thanks. Will wait for his response.
    Thanks DUBACC

    Al


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