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Bought a New E-Mobile Phone, Drops every single call.

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  • 28-12-2013 4:33pm
    #1
    L1m1tless
    Moderators, Sports Moderators Posts: 2,165 Mod ✭✭✭✭


    Bought a New Phone for Christmas. It wont hold any calls. The call is dropped after about 5-10 seconds. My old phone still works fine so it is not any signal problems. I was fobbed off on the customer care line and in the shop saying It wasn't their responsibility.

    The phone is less than 2 weeks old, What kind of customer service is this? Strongly thinking of changing my provider.


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    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    CowboyDreams wrote: »
    Bought a New Phone for Christmas. It wont hold any calls. The call is dropped after about 5-10 seconds. My old phone still works fine so it is not any signal problems. I was fobbed off on the customer care line and in the shop saying It wasn't their responsibility.

    The phone is less than 2 weeks old, What kind of customer service is this? Strongly thinking of changing my provider.
    Hi CowboyDreams
    Has it never held calls? Did you buy phone in a store? Can you PM me your tel no. and pin no and I can have a look into this for you.
    Tony


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    #3
    L1m1tless
    Moderators, Sports Moderators Posts: 2,165 Mod ✭✭✭✭L1m1tless


    eircom: Tony wrote: »
    Hi CowboyDreams
    Has it never held calls? Did you buy phone in a store? Can you PM me your tel no. and pin no and I can have a look into this for you.
    Tony

    I have pmd details days ago and no reply. I tried the phone again in a different county. Still dropping calls after a few seconds. Even when it shows I have full signal.


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    #4
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    CowboyDreams wrote: »
    eircom: Tony wrote: »
    Hi CowboyDreams
    Has it never held calls? Did you buy phone in a store? Can you PM me your tel no. and pin no and I can have a look into this for you.
    Tony

    I have pmd details days ago and no reply. I tried the phone again in a different county. Still dropping calls after a few seconds. Even when it shows I have full signal.
    Hi Cowboy Dreams
    sorry if we did not reply to PM, I cannot locate this, would you mind PMing me again. I will chase for you immediately.
    Tony


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    #5
    L1m1tless
    Moderators, Sports Moderators Posts: 2,165 Mod ✭✭✭✭L1m1tless


    I copied and pasted it and resent it now. Thanks


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    #6
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    CowboyDreams wrote: »
    I copied and pasted it and resent it now. Thanks
    Thanks for taking call CowboyDreams, I am chasing this with the store and will be back in contact with you early next week as promised.
    Tony


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    #7
    L1m1tless
    Moderators, Sports Moderators Posts: 2,165 Mod ✭✭✭✭L1m1tless


    Hi, Still no word back?


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    #8
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    CowboyDreams wrote: »
    Hi, Still no word back?
    Hi CowboyDreams,

    The manager of the William Street store has requested that you go back into the store. The manager said if the fault with the phone can be replicated you can be issued with a replacement phone provided it is within 28 days of you buying the phone. If not the store can send the phone away for repair.

    I will PM you the name of the manager of the store so you know who to ask for when you go in.

    Grainne


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