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Broadband and phone cancellation

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  • 30-12-2013 12:51pm
    #1
    nanook5
    Registered Users Posts: 927 ✭✭✭


    Hello 

    I sent an email to phone cancellations on the 11/12/13 to cancel my phone and broadband services. I had been advised to do this because I am joining Sky.I have since been advised that Sky will need to use the eircom line so I should remove the cancellation notice, and just tell eircom I will be joining Sky and they will set up the line.  I have rang on many occasions but can't get through.Can someone sort this out for me ?

    Thanks


Comments

  • Options
    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    nanook5 wrote: »
    Hello 

    I sent an email to phone cancellations on the 11/12/13 to cancel my phone and broadband services. I had been advised to do this because I am joining Sky.I have since been advised that Sky will need to use the eircom line so I should remove the cancellation notice, and just tell eircom I will be joining Sky and they will set up the line.  I have rang on many occasions but can't get through.Can someone sort this out for me ?

    Thanks
    Hi Nanook5
    Can you PM me with your tel and account number and date on which you sent email?
    I will chase this for you.
    Thanks
    Tony


  • Options
    #3
    nanook5
    Registered Users Posts: 927 ✭✭✭nanook5


    eircom: Tony wrote: »
    nanook5 wrote: »
    Hello 

    I sent an email to phone cancellations on the 11/12/13 to cancel my phone and broadband services. I had been advised to do this because I am joining Sky.I have since been advised that Sky will need to use the eircom line so I should remove the cancellation notice, and just tell eircom I will be joining Sky and they will set up the line.  I have rang on many occasions but can't get through.Can someone sort this out for me ?

    Thanks
    Hi Nanook5
    Can you PM me with your tel and account number and date on which you sent email?
    I will chase this for you.
    Thanks
    Tony
    PM sent 


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    nanook5 wrote: »
    eircom: Tony wrote: »
    nanook5 wrote: »
    Hello 

    I sent an email to phone cancellations on the 11/12/13 to cancel my phone and broadband services. I had been advised to do this because I am joining Sky.I have since been advised that Sky will need to use the eircom line so I should remove the cancellation notice, and just tell eircom I will be joining Sky and they will set up the line.  I have rang on many occasions but can't get through.Can someone sort this out for me ?

    Thanks
    Hi Nanook5
    Can you PM me with your tel and account number and date on which you sent email?
    I will chase this for you.
    Thanks
    Tony
    PM sent 
    Hi nanook5

    I have replied by PM just now

    Thanks

    Al


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