Warranty Uk/Ireland?

june92

Quick question. If an item is bought online from a Uk store and it comes with a 2 year manufacturers warranty, is this warranty also covered in Ireland if the manufacturer is also in Ireland?
Buying pram from shop in uk and the brand of buggy is also in Ireland and has an office in Ireland too.
Basically want to know if it develops a fault do I post to the shop in uk or deal with manufacturer in ireland?

keithclancy

june92 wrote: »

Quick question. If an item is bought online from a Uk store and it comes with a 2 year manufacturers warranty, is this warranty also covered in Ireland if the manufacturer is also in Ireland?
Buying pram from shop in uk and the brand of buggy is also in Ireland and has an office in Ireland too.
Basically want to know if it develops a fault do I post to the shop in uk or deal with manufacturer in ireland?

http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm

Your rights are EU Wide.

Tar.Aldarion

I imagine you will get directed to the uk but no harm in asking

slimjimmc

keithclancy wrote: »

http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm

Your rights are EU Wide.

You are correct in saying minimum consumer rights are EU wide but a manufacturer's guarantee is in addition to your rights and the manufacturer is free to stipulate any restrictions he wishes. Generally products sold in the EU have an EU wide or worldwide guarantee but not always.

Regarding guarantee cover, read the T&C's of the guarantee and/or ask the manufacturer.

dudara

It's worth reading the T&Cs on the warranty carefully. The warranty is something that is offered by the manufacturer and they can impose whatever restrictions they like.

Might be worth getting in touch with them to ask the question.

You should note that you will still have consumer rights, which may be stronger than the warranty.

Tar.Aldarion

some general things to be looking at
http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm
they have to repair or replace it at a minimum.

slimjimmc

Tar.Aldarion wrote: »

some general things to be looking at
http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm
they have to repair or replace it at a minimum.

Consumer law only applies to the retailer, so he'll have to deal with the UK seller directly if he is invoking statutory rights.

Manufacturer's guarantee is provided by the manufacturer, so for a guarantee claim he'll have to deal with the manufacturer or their authorised agents (which may include the seller). The manufacturer may handle this through local agents rather than going abroad.

Generally if there is a problem with the item the OP should deal with the seller in the first instance, that way the seller remains responsible even if the seller instructs you to contact the manufacturer yourself.

• manufacturer's guarantees normally expire after a set period, e.g. 2 years after purchase and are not usually extended by any repairs/replacements. If the repair/replacement fails after the guarantee the manufacturer is usually not liable.
• Consumer rights provide protections that guarantees don't, e.g. suitability for use, repairs must be permanent, etc. Another example is Irish law allows up to 6 years to lodge a claim.

If the OP had a particular problem dealt with by the manufacturer first then it might weaken the OP's case should the same problem occur after the manufacturer's guarantee has expired and he needs to deal with the seller.