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DHL claim to have delivered my package

  • 06-01-2014 7:59pm
    #1
    TJ Mackie
    Registered Users Posts: 419 ✭✭


    The tracker said they left it in my letter box, but is an apartment letter box and no way would the package (clothing) have fit. I rang them and lodged a complaint so they are investigating but has this happened anyone before? What's the likely outcome if the driver still claims he delivered it? I haven't received it in case that wasn't obvious :o


Comments

  • #2
    aN.Droid
    Closed Accounts Posts: 1,911 ✭✭✭aN.Droid


    TJ Mackie wrote: »
    The tracker said they left it in my letter box, but is an apartment letter box and no way would the package (clothing) have fit. I rang them and lodged a complaint so they are investigating but has this happened anyone before? What's the likely outcome if the driver still claims he delivered it? I haven't received it in case that wasn't obvious :o

    Who signed for it?


  • #3
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Same happened to me with another company last week, parcel show as delivered on the 30th, when I checked signature it wasn't mine or anyone on my road, contacted them on the 31st but no deliveries that day, they came back with it next working day 2th at 8:30 am, saying was deliver to wrong address, as half sleep didn't ask many questions.


  • #4
    TJ Mackie
    Registered Users Posts: 419 ✭✭TJ Mackie


    Nobody. The tracker says "Signed for by: JOHN LB". My name isn't John but you get the idea. When I called and said I didn't sign for it the woman told me LB means it was left in the letter box.


  • #5
    witnessmenow
    Registered Users, Registered Users 2 Posts: 7,203 ✭✭✭witnessmenow


    TJ Mackie wrote: »
    Nobody. The tracker says "Signed for by: JOHN LB". My name isn't John but you get the idea. When I called and said I didn't sign for it the woman told me LB means it was left in the letter box.

    Get onto the place you bought it off, they have the contract with the delivery company its up to them to sort it out for you.


  • #6
    TJ Mackie
    Registered Users Posts: 419 ✭✭TJ Mackie


    Wow. DHL driver just called to the apartment. I had logged the non-delivery with the shipper too. He said he was getting in trouble over it and didn't want any more trouble so asked me what was in the package and how much it was worth. I said it was a t-shirt worth €30. He then took out his wallet and offered me €30 to sign a form saying I received the package. He seemed quite upset, but I don't know now if he did somehow manage to put it in the letter box (if he did, part of it would have been sticking out for sure so could have been stolen), or if something dodgier is going on!

    Either way, I just want rid of the issue so I took the money and signed his form.


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  • #7
    gavmcg92
    Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    TJ Mackie wrote: »
    Wow. DHL driver just called to the apartment. I had logged the non-delivery with the shipper too. He said he was getting in trouble over it and didn't want any more trouble so asked me what was in the package and how much it was worth. I said it was a t-shirt worth €30. He then took out his wallet and offered me €30 to sign a form saying I received the package. He seemed quite upset, but I don't know now if he did somehow manage to put it in the letter box (if he did, part of it would have been sticking out for sure so could have been stolen), or if something dodgier is going on!

    Either way, I just want rid of the issue so I took the money and signed his form.

    He's obviously new... forgot about the door mat trick UPS seem to have down to a tee.

    doormat.jpg

    In all seriousness, maybe this event will hopefully teach him a lesson. Hope he doesn't loose his job over it. He seems genuinely sorry that the package has gone missing.


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