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New Installation issues

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  • 07-01-2014 2:42am
    #1
    cargo
    Registered Users Posts: 1,216 ✭✭✭


    Hi can you have a look at a installation query for me? I ordered a new/reactivated line for the E-fibre product via Vodafone last October. The previous line would have been dead for at least 10 years in an old property. 

    The installation of the new master socket in the property last November failed as there was a problem with the line back to the nearby street cab. (approx 150m) The contractors referred it back to Eircom and thats where it ends!! No one can give me any update of approximate timeframes.  

    I have managed to find out that the landline is active in the exchange / cabinet and have found out my landline number so I can pm that over? My problem is it gets no further than the street cabinet. 


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    #2
    eircom: Aisling
    Closed Accounts Posts: 101 ✭✭eircom: Aisling


    Hi Cargo

    If you would like to PM with th full address please and I can check this out for you.

    Thanks
    Ash


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    #3
    cargo
    Registered Users Posts: 1,216 ✭✭✭cargo


    eircom: Aisling wrote: »
    Hi Cargo

    If you would like to PM with th full address please and I can check this out for you.

    Thanks
    Ash
    PM sent thanks. 


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    #4
    cargo
    Registered Users Posts: 1,216 ✭✭✭cargo


    cargo wrote: »
    eircom: Aisling wrote: »
    Hi Cargo

    If you would like to PM with th full address please and I can check this out for you.

    Thanks
    Ash
    PM sent thanks. 
    Hi Aisling, did you receive the details?


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    #5
    cargo
    Registered Users Posts: 1,216 ✭✭✭cargo


    Anyone???????


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    #6
    cargo
    Registered Users Posts: 1,216 ✭✭✭cargo


    Cough cough


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  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    cargo wrote: »
    Hi can you have a look at a installation query for me? I ordered a new/reactivated line for the E-fibre product via Vodafone last October. The previous line would have been dead for at least 10 years in an old property. 

    The installation of the new master socket in the property last November failed as there was a problem with the line back to the nearby street cab. (approx 150m) The contractors referred it back to Eircom and thats where it ends!! No one can give me any update of approximate timeframes.  

    I have managed to find out that the landline is active in the exchange / cabinet and have found out my landline number so I can pm that over? My problem is it gets no further than the street cabinet. 
    Hi cargo

    Apologies for the delay in having a response to this. I can confirm that orders made through other providers cannot be followed up upon by eircom and corrispondance in relation to this must be made through the provider you have placed your order through. If you would like to PM me your landline number (I cannot seem to find it in Aislings Private messages) I'll look into this and offer as much info as I can however limited it may be.

    Thanks

    Al


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