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Canceling UPC horizon trial

  • 07-01-2014 12:52pm
    #1
    Evilbart
    Registered Users, Registered Users 2 Posts: 405 ✭✭


    I was with UPC when I was offered the chance to take part in the UPC horizon TRIAL.i have just contacted them there to cancel UPC and was told when I started their TRIAL they automatically entered me into a 12 month contract to test their software and for me to cancel would cost €200.Really?


Comments

  • #2
    The Orb
    Registered Users, Registered Users 2 Posts: 600 ✭✭✭The Orb


    I did the trial aswell and I still have it. I don't think the Horizon box is a big leap forward but that's not the point. When I was speaking to the UPC rep I specifically asked them about what would happen if I wanted to cancel Horizon after the trial and I was told that I could do so and revert back to my old contract and set up with no penalties whatsoever.


  • #3
    Wabbit Ears
    Registered Users, Registered Users 2 Posts: 3,043 ✭✭✭Wabbit Ears


    The trial has been over for months, there's no way you can reasonably claim to still be on the trial.


  • #4
    Evilbart
    Registered Users, Registered Users 2 Posts: 405 ✭✭Evilbart


    Wabbit Ears wrote: »
    The trial has been over for months, there's no way you can reasonably claim to still be on the trial.

    What are you talking about?
    I am not claiming to still be on the trial.I am saying that when I was offered the trial the UPC reps said on these forums that we would not be required to enter a new 12 month contract when we started the trial as we were testing their software/hardware but when I rang UPC earlier I was told they did put us on a new 12 month contract and I would have to pay €200 to exit this even though I have been a loyal customer for years


  • #5
    NinjaTruncs
    Registered Users, Registered Users 2 Posts: 2,518 ✭✭✭NinjaTruncs


    Each time I ring UPC about the my account they tell me I am still in contract, they determine this be seeing I am a horizon customer ( I was on the trail also). I then tell them I was a trail customer who didn't get tied into a new contract and and they say "Oh yes I can see that here, I simply looked at the package you were on and assumed you were in contract" or something along those lines.

    As long as you didn't take up their offer in August of moving to a new package after the trail has ended you shouldn't be in contract, however if you took up that offer you'll be in contract, I can't recall what the length of the contract was.

    4.3kWp South facing PV System. South Dublin



  • #6
    Evilbart
    Registered Users, Registered Users 2 Posts: 405 ✭✭Evilbart


    Just received this message from a UPC rep so thanks for the replies everybody I will update the thread when I hear back.

    Hi Evilbart,

    We can confirm that taking part in the trial period in no way affected your contract. Apologies if you were informed otherwise. Please PM UPC: Reps with your account details and we'll investigate now.

    Thanks.


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