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Broadband outage

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  • 25-12-2013 9:24pm
    #1
    curtinraiser
    Registered Users Posts: 1 ✭


    The only problem with the posting of Eircom Reps, is the fact that if you needed internet support, you probably wouldn't be able read the internet comms.

    Following what could be described as a nightmarish experience of incompetence by Eircom Sales Support Staff, and their downstream processes, They resolved to transfer my ISP service from a competitor on 23rd of December. At 21hrs on 24th of December, my broadband failed.
    I am assuming, but cannot categorically state, this was because the supplier I'm leaving 'pulled the plug'.
    I had been told 'not to worry' and given the contact number of the Technical Support in Eircom. They would 'sort me out'.
    As expected, when I rang the number, I got a nice answering machine to bring me through the maze, and then tell me, 'the technical support was closed'.

    This morning, I rang on the off chance, that their might be some support, albeit 'off-shore'.
    Well, the nice machine transferred me, to the centre, and some lovely music was played for me, till I gave up holding on 40 minutes later.

    I will now wait till 27th, and our 'would be' service provider returns, from the break.


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    #2
    ClonNGB
    Registered Users Posts: 219 ✭✭ClonNGB


    Eircom had stated repair crews would be working today to resolve all of the fa


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