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Slow broadband..cuts off completely at night

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  • 07-01-2014 2:32pm
    #1
    blazermel
    Users Awaiting Email Confirmation Posts: 144 ✭✭


    I'm paying for broadband & phone package and the internet over the last 3-4 months has been ridiculous. It only seems to operate during 10am-10pm after that you cannot connect to it at all.. It will show up as limited connectivity no matter what device you try and connect with.. Resetting the router and turning on/off the wifi on whatever device never fixes the problem. You literally have to wait until 10am again to get online.. Absolutely sick and tired of it, dial up would be quicker!


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    #2
    clintondaly
    Registered Users Posts: 1,813 ✭✭✭clintondaly


    blazermel wrote: »
    I'm paying for broadband & phone package and the internet over the last 3-4 months has been ridiculous. It only seems to operate during 10am-10pm after that you cannot connect to it at all.. It will show up as limited connectivity no matter what device you try and connect with.. Resetting the router and turning on/off the wifi on whatever device never fixes the problem. You literally have to wait until 10am again to get online.. Absolutely sick and tired of it, dial up would be quicker!

    Hey

    You need to rule out a few things first before you can blame the connection.
    Is it over Wifi or wired ?
    If over Wifi,you may have baby monitor switched on if applicable to you,Audio Video senders affect wifi also


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    #3
    blazermel
    Users Awaiting Email Confirmation Posts: 144 ✭✭blazermel


    It's over wifi, no baby monitor in the house..


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    #4
    eircom: Aisling
    Closed Accounts Posts: 101 ✭✭eircom: Aisling


    Hi blazermel
     
    Sorry to hear this. To help troubleshoot this issue and further identify any issue can you try the following troubleshooting procedures [url=blocked::http://support.eircom.net/SRVS/CGI-BIN/WEBCGI.EXE/&/?St=406&E=0000000000016803469&K=8148&Sxi=0&Question5960=obj(5960):obj(7228)]here[/url]

     
    If these do not help resolve the issue, you should give our Broadband Technical Support team a call on 1890 260 260(enter telephone no: then option 0) and they can do further troubleshooting procedures with you.

     
    Please make sure, before calling tech support, that your modem is connected directly into your main phone socket ( ie. not extensions) and that you have only one device attached. This will help us to identify and resolve any issue.


    Ash


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