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Dropped from up to 24mb to 8mb without warning.

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  • 07-01-2014 6:25pm
    #1
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭


    So my broadband went down just now and when it came back up im syncing @ 8mb instead of up to 24 mb that im paying for.
    Any ideas?


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    #2
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    The joy, yet another issue with eircom, sitting waiting on support for 35 minutes.
    Seems to me someone dropped my line down to 8mb instead of someone who asked for it to be done.
    Whatever it is better be sorted by tomorrow or i will simply refuse to pay another cent.
    Sick and tired of eircom issues.


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    #3
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    So i got through  to support and they told me there is a fault in the line , yet again.
    I dont understand because the phone line is down yet i have broadband all be it dropped down to a lower speed,how can this be?


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    #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dcully wrote: »
    So i got through  to support and they told me there is a fault in the line , yet again.
    I dont understand because the phone line is down yet i have broadband all be it dropped down to a lower speed,how can this be?
    Hi Dcully
    I have had this checked and there does indeed appear to be an issue affecting your line. This appears to be close to your local exchange and will be investigated by technical crew there. It can happen that a line might be able to provide voice but not broadband service, or vice versa. This does appear to be case here. In this instance there appears to be a short on line which would affect broadband delivery. Our technicians will resolve this as soon as they can.
    Tony


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    #5
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    Much appreciated Tony thanks a lot.


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    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dcully wrote: »
    Much appreciated Tony thanks a lot.
    No problem Dcully, we will try and push for you. I have just PM'd you with fault works ref number to track if you need this. But if you post us we can do this for you.
    Tony


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    #7
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    Thanks a lot Tony


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    #8
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    Any update on this guys?
    Im without phone and broadband is still down to 3-7 mb.
    Eircom vans allover the town the last 2 days but none seem to be bothering with my issue.
    Its incredibly frustrating.


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    #9
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dcully wrote: »
    Any update on this guys?
    Im without phone and broadband is still down to 3-7 mb.
    Eircom vans allover the town the last 2 days but none seem to be bothering with my issue.
    Its incredibly frustrating.
    Hi Dcully
    I have spoken with the assigned technician and he will be on this tomorrow. Unfortunately the reason for all the vans all over town is that weather has caused a huge number of faults, we are receiving something like 2000 faults a day due to weather conditions alone..
    He has made sure that your job is prioritised for tomorrow and I hope resolved.
    I will chase him again in morning.
    I understand the frustration there Dcully, but we are pushing as much as possible.
    Tony


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    #10
    Dcully
    Moderators, Computer Games Moderators Posts: 14,710 Mod ✭✭✭✭Dcully


    Thanks Tony, i just wanted an update if possible which you have provided thanks a lot.


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