Consumption amount not displayed anymore online

Davy

Under 'Account overview' when you click 'meter reading history' the consumption column no longer displays the amount. 

Its not a major thing as you all you have to do is subtract the previous reading from the current to get it, but I'm nearly certain it used to be shown, so just wondering why it changed?

Why have the column there without it........ :P

EI: Aoife O

Hi Davy,

Thanks for getting in touch. I've looked into this and there doesn't seem to be any technical difficulties with the site at the moment, the column is working correctly for other accounts. I've also confirmed that there hasn't been any recent changes to the system.

Is the column visible for you, just blank or is there anything recorded there? If you'd like to PM us your Electric Ireland account number, full name, address and telephone number then we can look into this further for you.

Kind regards,
Aoife

Davy

The column is there, just that now it is blank. Has been that way since the middle of last year I would say.

EI: Aoife O

Hi Davy,

Thanks for including that screenshot. If you can PM us with your Electric Ireland account details then we can take a look at your account and see if we can locate the problem.

Kind regards,
Aoife

Davy

Is back working again.

Davy

Davy wrote: »

Is back working again.

Short lived,,,,,,,, gone again, back to blank columns

EI: Una

Hi Davy,

Sorry to read of this issue. We will escalate it again for you and advise you by PM ASAP.

Kind regards,
Una