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Oxigen waste

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  • 08-01-2014 11:08pm
    #1
    wildcatares22
    Closed Accounts Posts: 129 ✭✭


    Has anyone had trouble getting through to oxygen.
    I've been trying for the last 6 weeks to get them on the phone, on a daily basis at different times during the day and for long periods and yet to get talking to someone. I have left messages and not had any replys. I could repeat their automated message back to you backwards at this stage.


    I've spent in excess of €50 in phone credit listening to a message going on about there website and referring new customers to them(which I will never do, not if ya paid me to)


    as well as that my bins haven't been collected since mid November and I have to borrow a neighbours car and trailer as I've no tow-bar on mine and to be decent I have to put a tenners worth of petrol in before I give it back.


    What's the story with their brutal service
    Has anyone else had a RUBBISHexperience with them


Comments

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    #2
    Behind the Darkness
    Registered Users Posts: 13 ✭Behind the Darkness


    Few days late with a reply but yes i have had the exact same problem. I think at this stage it is pointless even trying.
    Been four weeks for me since they have collected the bin bags.
    As you can imagine delightful scene outside due to animals pulling them all over the place , not to mention the wind.
    Not the first time i have had problems with oxigen, and from what i can see they always pass the blame, a lady i know was told her bin tags weren't showing.. they couldn't of been clearer if she tried.


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    #3
    wildcatares22
    Closed Accounts Posts: 129 ✭✭wildcatares22


    just an update, this shower of wasters have still not collected my bins nor have they had the decency to answer the countless phone calls I've made or reply to my emails.


    the level of professionalism from this crowd is as low as I've ever experienced.


    how do I go about making a consumer complaint about this crowd, or can one be made.


    p.s. anyone anyone know of a watste collection company that COLLECT bins around the Mullingar area?


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    #4
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    Firstly decide what outcome you want
    - do you want to terminate the contract due to their non-performance,
    - or do you want them to resume the service immediately.

    Send a registered letter to your regional manager detailing the issues, i.e. their failure to perform the service as contracted, their lack of response to your phone calls and emails. Make it clear what it is you want. Tell them a reasonable deadline to respond (5-10 days) otherwise it's Small Claims Court time.

    Keep records of all attempts to contact them for your own evidence.


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    #5
    wildcatares22
    Closed Accounts Posts: 129 ✭✭wildcatares22


    thanks slimjim. I've decided to go with allied waste. I've given oxygen every opportunity to come good with no result, so enough is enough.


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    #6
    Rita Gilmartin
    Registered Users Posts: 1 ✭Rita Gilmartin


    Just a note to warn consumers about this company. If your bin is not collected no point in complaining. Their staff do not know what to say do or advise so just fob you off saying they will ring you back and fail to do. Even when your bin is out on time they will say it was not. The consumer is always wrong. They say they have no facility for refunds which I believe is an issue which should be taken up with the consumer association. Why pay for a service which is not being delivered. They are directing me back to the shop for a refund. I will try only to confirm that they cannot do it.

    KEEP RECORDS OF A CALLS. They say my bin wasn,t out. Thank god for cctv.

    My advise to anyone considering using this company is STAY AWAY
    Going to give ALLIED a chance but still considering AES.


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    #7
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    You could try a small claims court case to recover your money?


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    #8
    L1011
    Registered Users Posts: 69,052 ✭✭✭✭L1011


    Rita Gilmartin wrote: »
    Just a note to warn consumers about this company. If your bin is not collected no point in complaining. Their staff do not know what to say do or advise so just fob you off saying they will ring you back and fail to do. Even when your bin is out on time they will say it was not. The consumer is always wrong. They say they have no facility for refunds which I believe is an issue which should be taken up with the consumer association. Why pay for a service which is not being delivered. They are directing me back to the shop for a refund. I will try only to confirm that they cannot do it.

    KEEP RECORDS OF A CALLS. They say my bin wasn,t out. Thank god for cctv.

    My advise to anyone considering using this company is STAY AWAY
    Going to give ALLIED a chance but still considering AES.


    I would recommend avoiding AES like the plague.


This discussion has been closed.
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