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efibre usage charges

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  • 09-01-2014 8:02pm
    #1
    itoro
    Registered Users Posts: 32 ✭


    I have gotten another efibre bill with usage charges after previously contacting customer care by phone multiple times to get my package changed to the advanced unlimited option with no usage charges. I was assured last time i contacted the rep that my package would be changed to unlimited. Can you please sort this out for me. I'm fed up of ringing about it.
    Thanks.


Comments

  • Options
    #2
    eircom: Aisling
    Closed Accounts Posts: 101 ✭✭eircom: Aisling


    Hi itoro

    Sorry to hear this. Can you please PM me your Eircom account no: and I will look into this for you.

    Thanks
    Ash


  • Options
    #3
    itoro
    Registered Users Posts: 32 ✭itoro


    PM sent


  • Options
    #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    itoro wrote: »
    PM sent
    Thanks itoro,
    looking into this now.
    Tony


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    itoro wrote: »
    PM sent
    Hi itoro


    Hi itoro

    Thank you for your PM, I can confirm that unfortunately your package has not been upgraded yet. I'm afraid this will need to be requested over a call as we are unable to arrange this as a new contract must be agreed upon and the call must be recorded. I'm very sorry for the inconvenience however the best number to contact is efibre sales and upgrades on free phone 1800500300.

    Many thanks

    Al


  • Options
    #6
    itoro
    Registered Users Posts: 32 ✭itoro


    eircom: Alan wrote: »
    itoro wrote: »
    PM sent
    Hi itoro


    Hi itoro

    Thank you for your PM, I can confirm that unfortunately your package has not been upgraded yet. I'm afraid this will need to be requested over a call as we are unable to arrange this as a new contract must be agreed upon and the call must be recorded. I'm very sorry for the inconvenience however the best number to contact is efibre sales and upgrades on free phone 1800500300.

    Many thanks

    Al
    Guys. I have called at least three times and have gone through all of this ordering an upgrade process already. Is there no record of my previous calls? I'm not convinced spending another hour ringing will resolve it.


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  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    itoro wrote: »
    eircom: Alan wrote: »
    itoro wrote: »
    PM sent
    Hi itoro


    Hi itoro

    Thank you for your PM, I can confirm that unfortunately your package has not been upgraded yet. I'm afraid this will need to be requested over a call as we are unable to arrange this as a new contract must be agreed upon and the call must be recorded. I'm very sorry for the inconvenience however the best number to contact is efibre sales and upgrades on free phone 1800500300.

    Many thanks

    Al
    Guys. I have called at least three times and have gone through all of this ordering an upgrade process already. Is there no record of my previous calls? I'm not convinced spending another hour ringing will resolve it.

    [font=Times New Roman","serif]Hi itoro
     
    I would like to assure you that I don't doubt you have called and I'm sorry for this negative experience however I'm afraid I cannot see record of this correspondence and a call is indeed required.[/font]
    [font=Times New Roman","serif] [/font]
    [font=Times New Roman","serif]Thanks[/font]
    [font=Times New Roman","serif] [/font]
    [font=Times New Roman","serif]Al[/font]


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    #8
    itoro
    Registered Users Posts: 32 ✭itoro


    I called today and upgraded. If you could check to see if it went through, i'd appreciate it.
    Thanks. 


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