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old hmv returns

mondymike · 2014-01-11 21:37:08

My oh bought me a used Xbox from hmv in June 2012, and bought the extended two year warranty, however over Christmas it developed the rrod. I brought it up to my local hmv/xtravision but they refused to accept, saying That the company only bought the name over..... Any ideas about my options?

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11-01-2014 10:37pm

#1

mondymike

Registered Users Posts: 333 ✭✭

Join Date: February 2006

Posts: 287

My oh bought me a used Xbox from hmv in June 2012, and bought the extended two year warranty, however over Christmas it developed the rrod.

I brought it up to my local hmv/xtravision but they refused to accept, saying That the company only bought the name over.....

Any ideas about my options?

0

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#2 11-01-2014 10:48pm
sandin

Closed Accounts Posts: 1,594 ✭✭✭

Join Date: April 2010

Posts: 1557

None unless the warranty was provided by a separate company. Hmv went bust. Another company bought the name from the liquidator and nothing else. They negotiated totally new leases on some former Hmv locations but they have zero responsibility for anything to do with the previous company.

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#3 11-01-2014 10:50pm
dudara

Registered Users Posts: 33,518 ✭✭✭✭

Join Date: September 2003

Posts: 32068

The new HMV is a completely different legal entity to the old HMV. Perhaps try contacting Microsoft and explaining?

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#4 12-01-2014 1:34pm
Bepolite

Closed Accounts Posts: 2,737 ✭✭✭

Join Date: August 2013

Posts: 2688

Is the warranty insurance backed? Many are, check your documentation.

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