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pvc windows problem

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  • 13-01-2014 12:38am
    #1
    john1963
    Closed Accounts Posts: 271 ✭✭


    Got new doors and windows in early nov. Got the installers from tradesman.ie. after job was finished they insisted on being paid in cash. There is a problem with the back door and despite numerous phonecalls they have done nothing. I have also sought a receipt but despite promises they have not sent one yet. Is there anything I can do


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    #2
    ABajaninCork
    Closed Accounts Posts: 8,411 ✭✭✭ABajaninCork


    Is there a Trading Standards (sorry, not sure of the name here) office you can complain to?

    And there's a lesson to be learned here. NEVER pay tradesmen in cash! There's no comeback, as you've learnt to your cost.

    And it also means there's probably no tax paid on the money either. Come to think of it - any chance you could grass him up to Revenue?? ;)


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    #3
    P. Breathnach
    Registered Users Posts: 12,089 ✭✭✭✭P. Breathnach


    You did yourself no favours by paying and cash and not demanding a receipt. It means that you don't have have the key documentation needed to prove that you are entitled to some remedy for the faulty installation.

    You can still make a claim through the court system, either the District Court or the Small Claims Court. The SCC is cheaper and simpler to use. The judge will have to make a decision on whether or not to believe you that the firm did the job, and whether or not you paid them. You can say that it happened, and you might be believed. But if they say otherwise, it comes down to the judge considering who is the more believable.


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    #4
    beauf
    Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    john1963 wrote: »
    ...after job was finished they insisted on being paid in cash...

    This should be agreed before the job not after it.

    I've seen a few places insisting on cash or not issuing a invoice before payment. Time to be firm and insist on them.


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    #5
    Teagwee
    Registered Users Posts: 371 ✭✭Teagwee


    Assemble all the written/recorded evidence you can now - letters, emails, texts, phonecalls etc. Anything that shows proof of your interaction with this firm since you engaged them. It's weaker than a record of payment and receipts, but it will all help to support your case if/when you have to go the the court.
    Are their premises accessible to you? Go and try to inveigle something written from them now, even a promise in writing to amend the mistakes. Send them a registered letter outlining your case and asking for a response. Even if they don't reply, the fact that they didn't challenge your account may help. Do you have any emails sent/received from the time you were getting quotes etc? You will have to think outside of the box now.


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