Broadband speeds are dreadful lately.

ShadowHearth

   I noticed some really weird lag in games today and started looking in to it. This is what I am getting on 40mbit efibre connection. I cant put this in to any sort of acceptable form at all.



 I got eircom for the last 7 years and in fairness I was always getting fantastic service. I never looked for cheaper options as I did not mind paying for a good service specially when I always get a great customer service ( or I am getting just lucky! ). These speeds are really unacceptable. My friend who lives few houses away ( his internet is on same exchange ) is getting same issues.

 Could you please have a look in to this issue. thank you in advance!

Craigels

My speeds have dropped majorly tonight I was on to customer care and they couldn't find a fault it's very frustrating 

househero

i noticed that my 3 mobile broadband internet has dropped by about half since just before christmas. Still waiting for 4g down here

sorry didnt realisethis was an eircom only thread

ShadowHearth

Update: 

 I kept doing speed test. It was jumping from 2mbit to 13mbit. now at 00:00 I got this result:



 Did Eircom started Throttling Bandwidth for me at peak times, something that I never had any issues until today? After 7 years of being a customer?

 I know its too late now, but I will want to hear some explanation in the morning. The Eircom lads on this forum were always helpful and hopefully will be able to give some answers.

househero

ShadowHearth wrote: »

Update: 

 I kept doing speed test. It was jumping from 2mbit to 13mbit. now at 00:00 I got this result:



 Did Eircom started Throttling Bandwidth for me at peak times, something that I never had any issues until today? After 7 years of being a customer?

 I know its too late now, but I will want to hear some explanation in the morning. The Eircom lads on this forum were always helpful and hopefully will be able to give some answers.

dont know if it makes a difference but the 2 servers are different u posted speed tests for 1 dub 1 limerick. maybe something up with the limerick 1? 

ShadowHearth

househero wrote: »

ShadowHearth wrote: »

Update: 

 I kept doing speed test. It was jumping from 2mbit to 13mbit. now at 00:00 I got this result:



 Did Eircom started Throttling Bandwidth for me at peak times, something that I never had any issues until today? After 7 years of being a customer?

 I know its too late now, but I will want to hear some explanation in the morning. The Eircom lads on this forum were always helpful and hopefully will be able to give some answers.

dont know if it makes a difference but the 2 servers are different u posted speed tests for 1 dub 1 limerick. maybe something up with the limerick 1? 

I used a lot of different ones. The best way to see is to go further then your local server. It paints the better picture. I now even did the London server and got this:


 All the night I was barely getting 2mbit outside of Ireland. now magically after 00:00 it fixed itself. It has Bandwidth throttling written all over it.

boomerang

You think you have problems?

I'm in Limerick too. 

dalta5billion

Eircom used to be great, no throttling.

It'd be okay if ye were having peering problems, but I worry that ye're trialling throttling. Because right now no throttling is your only advantage over UPC.

ShadowHearth

dalta5billion wrote: »

Eircom used to be great, no throttling.

It'd be okay if ye were having peering problems, but I worry that ye're trialling throttling. Because right now no throttling is your only advantage over UPC.

Indeed, one of the best things about Eircom for me. In all this time I did not had this Issue. I would not even call myself some sort of Demon Who downloads 20 Movies each day. Its funny how it became an Issue when I finally started using Netflix a lot more.

 I dont want to jump the gun just yet ( I sort of already did I guess ), and I do want to hear what will lads say here. They were always helpful and giving great Customer support. I just really hope there is an Issue in actual service ( with such weather I would not be surprised if they are having some issues ), not the Throttling, to what all of the things point out so far.

 I like eircom so far, but there is nothing I can do if Eircom just decided that I a bad user and needs to put down in my cage. I cant go to anyone else as Eircom the only thing in this area.

 Just replace Cable Company with Eircom in this Video.

https://www.youtube.com/watch?v=ZF2rFXSOGrg

ShadowHearth

Any update on this lads? Is eircom having some internal issues with broadband? Looks like a lot of customers effected by this.

ShadowHearth

Any update on this lads? Is eircom having some internal issues with broadband? Looks like a lot of customers effected by this.

knucks

I've noticed the same dips in download speed on my new eFibre connection in Cork.. I used to have a very steady connection on the 24Mb package, I always managed about 18Mb download..

Since I've gone to eFibre the download speed varies wildly from 3Mb to 40Mb.. The upload speed is always acceptable.  I havent correlated it with any particular times of the day yet, and was giving it a few days, as it was a new connection. But if other people are seeing the same thing, maybe there is an issue with Eircom after all..

knucks

I've noticed the same dips in download speed on my new eFibre connection in Cork.. I used to have a very steady connection on the 24Mb package, I always managed about 18Mb download..

Since I've gone to eFibre the download speed varies wildly from 3Mb to 40Mb.. The upload speed is always acceptable.  I havent correlated it with any particular times of the day yet, and was giving it a few days, as it was a new connection. But if other people are seeing the same thing, maybe there is an issue with Eircom after all..

MyPeopleDrankTheSoup

i'm back to my normal speeds again today.

knucks

I've noticed the same dips in download speed on my new eFibre connection in Cork.. I used to have a very steady connection on the 24Mb package, I always managed about 18Mb download..

Since I've gone to eFibre the download speed varies wildly from 3Mb to 40Mb.. The upload speed is always acceptable.  I havent correlated it with any particular times of the day yet, and was giving it a few days, as it was a new connection. But if other people are seeing the same thing, maybe there is an issue with Eircom after all..

knucks

[font=Verdana,Arial,Helvetica,sans-serif]I've noticed the same dips in download speed on my new eFibre connection in Cork.. I used to have a very steady connection on the 24Mb package, I always managed about 18Mb download..[/font]

[font=Verdana,Arial,Helvetica,sans-serif]Since I've gone to eFibre the download speed varies wildly from 3Mb to 40Mb.. The upload speed is always acceptable.  I havent correlated it with any particular times of the day yet, and was giving it a few days, as it was a new connection. But if other people are seeing the same thing, maybe there is an issue with Eircom after all..[/font]

eircom: Alan

Hi knucks

knucks wrote: »

I've noticed the same dips in download speed on my new eFibre connection in Cork.. I used to have a very steady connection on the 24Mb package, I always managed about 18Mb download..

Since I've gone to eFibre the download speed varies wildly from 3Mb to 40Mb.. The upload speed is always acceptable.  I havent correlated it with any particular times of the day yet, and was giving it a few days, as it was a new connection. But if other people are seeing the same thing, maybe there is an issue with Eircom after all..

Hi knucks

I agree, speeds of 2mb on efibre is quite bad and I would highly reccoment contacting technical support for assistance with this.
[font=Calibri","sans-serif]Technical support can be contracted on free phone 1901 (after entering your landline number then chose option 3 then 2 when prompted).[/font]


[font=Calibri","sans-serif]Thanks[/font]


[font=Calibri","sans-serif]Al
[/font]

poxon

Same here, North Co. Dublin - Ive had 24mb for nearly two years from which I was getting 17-18mb, then Ive moved to efibre in June and I was contsantly getting over 40 mb upload and 10-14 down - but since day or two speedtest gives me 4-8 mb.

poxon

And two hours later:

eircom: Alan

Hi All

Please follow this link which should offer more information on the issues you are experiencing lately:

http://community.eircom.net/t5/Service-Updates-and/Recent-service-issues/td-p/56284

Thanks

Al

ShadowHearth

eircom: Alan wrote: »

Hi All

Please follow this link which should offer more information on the issues you are experiencing lately:

http://community.eircom.net/t5/Service-Updates-and/Recent-service-issues/td-p/56284

Thanks

Al

Thanks Alan.

eircom: Alan

ShadowHearth wrote: »

eircom: Alan wrote: »

Hi All

Please follow this link which should offer more information on the issues you are experiencing lately:

http://community.eircom.net/t5/Service-Updates-and/Recent-service-issues/td-p/56284

Thanks

Al

Thanks Alan.

No worries ShadowHearth

Hoping it's resolved soon, I'm a bit partial to online gaming myself

Al

ShadowHearth

eircom: Alan wrote: »

ShadowHearth wrote: »

eircom: Alan wrote: »

Hi All

Please follow this link which should offer more information on the issues you are experiencing lately:

http://community.eircom.net/t5/Service-Updates-and/Recent-service-issues/td-p/56284

Thanks

Al

Thanks Alan.

No worries ShadowHearth

Hoping it's resolved soon, I'm a bit partial to online gaming myself

Al

You know our pain so.  At least we know now there is an issue and we are not poking in to darkness. Cheers again, lets hope it will be sorted as soon as possible! Lots of serious gaming has to be done!

eircom: Alan

ShadowHearth wrote: »

eircom: Alan wrote: »

ShadowHearth wrote: »

eircom: Alan wrote: »

Hi All

Please follow this link which should offer more information on the issues you are experiencing lately:

http://community.eircom.net/t5/Service-Updates-and/Recent-service-issues/td-p/56284

Thanks

Al

Thanks Alan.

No worries ShadowHearth

Hoping it's resolved soon, I'm a bit partial to online gaming myself

Al

You know our pain so.  At least we know now there is an issue and we are not poking in to darkness. Cheers again, lets hope it will be sorted as soon as possible! Lots of serious gaming has to be done!

I do indeed
 
Withdrawal symptoms setting in.....
 
Also maybe try American servers in the meantime, it’s a little better.
 
Al

brendanf

Same Here - was at a steady 24mbps download all over Christmas - down to about 3mbps on my ipad last night and has being poor the past week or so....any explanations????

ShadowHearth

brendanf wrote: »

Same Here - was at a steady 24mbps download all over Christmas - down to about 3mbps on my ipad last night and has being poor the past week or so....any explanations????

Read thread first m8. Alan already explained it and he got a link to it.

eircom: Alan

brendanf wrote: »

Same Here - was at a steady 24mbps download all over Christmas - down to about 3mbps on my ipad last night and has being poor the past week or so....any explanations????

Hi brendanf

Please follow this link for information on the issues you are experiencing : http://bit.ly/1j7pRP9

Thanks

Al

KIERAN1

 Using ADSL1 and my speeds can't get any worse than 6 down or 312kb upload. I love to have 30 meg down and 8 meg up. Don't be greedy, think of us when you complain about your speeds on Efibre.

I bought an x box 1 at Launch, and i can barely upload a 5 minute video to Youtube., it took two hours for it to render and upload a 5 minute game clip to my skydrive on xb1

Uploading sucks when you only have ASDL.

ShadowHearth

KIERAN1 wrote: »

 Using ADSL1 and my speeds can't get any worse than 6 down or 312kb upload. I love to have 30 meg down and 8 meg up. Don't be greedy, think of us when you complain about your speeds on Efibre.

I bought an x box 1 at Launch, and i can barely upload a 5 minute video to Youtube., it took two hours for it to render and upload a 5 minute game clip to my skydrive on xb1

Uploading sucks when you only have ASDL.

 Excuse me for wanting the product I payed for. I am currently paying for 40mbit ( realistic 30-35mbit, which I am happy with ) internet, so thats what I want to get. I dont understand why should I be put in to this guilt form, just because you ( most likely live where population density is extremely low and it makes no sense to roll out efibre for very few customers when there are way more dense areas that would make more use of it ) are not getting efibre?
 Should we all be happy to have 1mbit, just because thats how much people get in developing countries in Africa?

 Eircom was great for me providing good stable speeds in the last few years, now it is confirmed that there is a technical issue and it it being taken care off. Its more then I could ask at this situation. I am happy. In fact, I have not tested it last night, but it looks like that service improved already.

Pixelbastardo

I made a thread about this in the "broadband" boards yesterday. For the last week or so, in the evenings my 50m connection has been dreadful. Iv copy and pasted my issue below.


For the last few evenings iv been getting very bad speeds on a 50meg eircom fiber connection that usually performs really well. My neighbor across the street is experiencing the exact same thing in the evenings. Maybe from around 8 or 9pm onwards, the same time iv noticed the same issue.

I upgraded to fiber during last summer, and have always gotten no less then 40meg, and less then 100 ping, when testing the connection anywhere within ireland/uk.

I was told by eircom when ordering, how theres supposedly no congestion when it comes to the fiber broadband.. idk, but its effecting simple tasks like watching netflix, and taking forever for the content to load up. 

Below are some test results from tonight(yesterday night), the worst was the night i noticed it first, i was getting half a meg all evening, with 100+ ping, regardless of what server i tested on.







What could be causing this ?


Edit,
Here are tests from the same servers above, taken just now. But later this evening it will drop again, if its anything like the last week.









Edit,
Iv read through this thread fully and see eircom are having some issue with a break in the line. Fair enough.


Edit, after 8pm like clockwork, same liverpool server

JCX BXC

KIERAN1 wrote: »

 Using ADSL1 and my speeds can't get any worse than 6 down or 312kb upload. I love to have 30 meg down and 8 meg up. Don't be greedy, think of us when you complain about your speeds on Efibre.

I bought an x box 1 at Launch, and i can barely upload a 5 minute video to Youtube., it took two hours for it to render and upload a 5 minute game clip to my skydrive on xb1

Uploading sucks when you only have ASDL.

Come down to kilrush and get your 2.5mbps connection!