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EIRCOM can steal cash directly from your account!! BEWARE!!!

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  • 18-01-2014 2:19am
    #1
    stezie
    Registered Users Posts: 354 ✭✭


    So if you open the link below, you can see the background with my experience to the fiasco of a company called eircom.

    http://www.boards.ie/ttfthread/2057077031/2

    This company made me to believe that I had my bank account compromised, read here 

    http://www.boards.ie/ttfthread/2056955436

    I made the specific request to my Bank directly that I do not authorise the set up of any new Direct Debits, especially from Eircom. This was in May. I switched banks. So stopped using my old bank. In the mean time Eircom refused to allow me to pay by internet banking. I paid anyway from my new bank to stop the account going into arrears. In the mean time Eircom see fit to charge me a direct debit return fee.

    My bank says that there was no attempt to collect from the direct debit. Getting resolution to paying via Internet Banking is still ongoing. 

    Now today I checked my old bank account and there is an €80 debit to eircom. This figure is nowhere near the figure on the latest bill from eircom . From what was described by the customer care agent at the bank Eircom have gone ahead and set up a brand new UNAUTHORISED direct debit mandate and collect money from an empty account, putting that inactive account overdrawn. This in my eyes is STEALING and I will be bringing this up further with the bank and eircom monday morning.

    If you are thinking of becoming an Eircom customer, beware!!!! I have never had an experience like it.


    I have logged an official complaint with Eircom and as usual I am getting passed about from pillar to post.


Comments

  • Options
    #2
    stezie
    Registered Users Posts: 354 ✭✭stezie


    No response from an Eircom rep..

    Getting the same lack of response from customer care aswell. the complaint I logged 10 days ago has not been looked at by anyone.


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    stezie wrote: »
    No response from an Eircom rep..

    Getting the same lack of response from customer care aswell. the complaint I logged 10 days ago has not been looked at by anyone.
    Hi stezie

    If you would lie to PM me your eircom account details I will of course look in to this for you.

    Thanks

    Al


  • Options
    #4
    stezie
    Registered Users Posts: 354 ✭✭stezie


    PM replied to


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    stezie wrote: »
    PM replied to

    Hi stezie
     
    Just reporting back to let you know I'm still looking in to this and will keep you updated.
     
    Many thanks
     
    Al


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