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Double Debits

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  • 21-01-2014 1:57pm
    #1
    impega1
    Registered Users Posts: 107 ✭✭


    Hello

    Some transactions are showing twice on my account?

    Is this just a problem with my account or something more universal?

    Cheees
    Impega


Comments

  • Options
    #2
    teddansonswig
    Registered Users Posts: 427 ✭✭teddansonswig


    has happened to me with BOI before, watch your statements! 
    took a while for the bank to take me seriously.


  • Options
    #3
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi impega1, 

    Thanks for posting. 

    We are aware of a number of debits appearing twice on accounts. 
    This is been investigated and the duplicate debits will be reversed.  

    Apologies for the inconvenience. 

    Thanks

    Billy


  • Options
    #4
    impega1
    Registered Users Posts: 107 ✭✭impega1


    ....
    Bank of Ireland: Billy wrote: »
    Hi impega1, 

    Thanks for posting. 

    We are aware of a number of debits appearing twice on accounts. 
    This is been investigated and the duplicate debits will be reversed.  

    Apologies for the inconvenience. 

    Thanks

    Billy


    Thanks for the reply guys


    I have DD due tomorrow - will funds be credited back by then?

    If not my DD will not have suffucuent fund


    Thanks a mill
    Impega


  • Options
    #5
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    [font=Arial, sans-serif]Hi impega1, [/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks again for your post.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Your DD which is due tomorrow should be okay.[/font]
    [font=Arial, sans-serif]We are working as quickly as possible to reverse the duplication. [/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]If a customer becomes inadvertently overdrawn as a result of the duplication, Bank of Ireland will ensure that there are no fees or interest implications.[/font]
    [font=Arial, sans-serif] [/font]
    [font=Arial, sans-serif]Thanks[/font]
    [font=Arial, sans-serif] [/font]

    [font=Arial, sans-serif]Billy[/font]


  • Options
    #6
    Stroke Politics
    Registered Users Posts: 570 ✭✭✭Stroke Politics


    Still no fix on this problem?  I noticed this today at 7am - do we have to wait for the overnight reports to run in Cabinteely to rectify this error? 24 hours is not within acceptable limits for an error not to be corrected.  

    I am now €650 O.D. due to BOI's duplication of laser entries from Friday 17th January, as I had to make a payment of €700 for home heating oil by laser that date, as well as the shopping and some petrol.  Now I have to tell my child minder that I can't pay her today......GRRRRRRR......


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    #7
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi Stroke Politics,

    Thanks for posting. 

    We've received no further updates as of yet. 
    Every effort is being made to rectify this as soon as possible and minimise disruption to customers. 

    Apologies for the inconvenience. 

    Thanks

    Billy


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