UPC Price increase??

celticbest

I just received an email to say that my monthly Subscription is going up €14 a month from €144 to €160, this equals a 10% price increase!!!!

What the hell are UPC on??



Keep the increase to a miminum my ARSE....

kop-end

In my opinion, its a bit of a dirty trick, in 2013 they roll out the Horizin system, hoover up a big share of the market and then bam! increase the prices.
The only grace for them is that most customer who have all 3 products with them (TV, Phone & Broadband) are still getting it cheaper that any of the competition.

Or am i wrong?

deeroy12

celticbest wrote: »

I just received an email to say that my monthly Subscription is going up €14 a month from €144 to €160, this equals a 10% price increase!!!!

What the hell are UPC on??



Keep the increase to a miminum my ARSE....

Are de making up these prices off the top of there heads??Cause mine is going up by £5.51 when my UPC account discount is applied.Have the Horizon 100mb package with multiroom,Sky & Setanta Sports Package in HD

tostao1014

I was a very satisfied UPC customer but that loyalty is wavering now and I'm going to take a look at the competition.

There have been a few price increases, each time trumpeting some fabulous new aspect of the service. Last year it was the Horizon App now its Horizon Free Wi-Fi. It's insulting to the intelligence of their customer base.

They have been doing well and now they want to squeeze a bit more out of the customers. It's now at a price point beyond what I want to pay for broadband and TV so even if I it means an inferior service I will switch.

My broadband with UPC isn't what it used to be anyway. I once got 30mbps now down to 2mbps at times.

tostao

The_Valeyard

I am moving house very soon.

I am on the middle Horizon package.

Since they have changed the terms and conditions of the contract, can I:

A) Leave without penalty

Open a new account with them when settled in new house?

deravarra

The_Valeyard wrote: »

I am moving house very soon.

I am on the middle Horizon package.

Since they have changed the terms and conditions of the contract, can I:

A) Leave without penalty

Open a new account with them when settled in new house?

A - Yes ... it says it in the email:

"Our services represent excellent value, however you do have the right to cancel or downgrade your service within 30 days of receipt of this notice without penalty if you choose not to accept these changes."

B - not 100% sure ... possibly no

yosserhughes

What everybody should do (,as I do for all non essential services) is to tell them to stuff it and cancel the contract..As long as people put up with these endless price increases the more these companies will saddle the hard pressed people of Ireland...If enough people followed this advice they would soon drop their prices....

who_me

Haven't received anything yet. I wonder if that's because I didn't go onto any Horizon bundle after the trial finished.

The_Valeyard

who_me wrote: »

Haven't received anything yet. I wonder if that's because I didn't go onto any Horizon bundle after the trial finished.

Ahh you had more sense to stay away from Horizon

former legend

who_me wrote: »

Haven't received anything yet. I wonder if that's because I didn't go onto any Horizon bundle after the trial finished.

No, I was on the trial but didn't go onto a regular contract either; yet I got the email today too. Net increase of €7 per month.

icdg

The new effective requirement to sign up to My UPC is very unfair to older customers who might not be as au fait with the internet. You shouldn't be charged for not taking up what until now has been an optional service.

wolfman123

You can cancel the service if within the 30 days of date on the letter not when you got it..and also no fee to cancel if you move to area where upc is not available ..not your fault upc might not be there

RQ2013

Has anyone rang up to cancel? Did they offer you anything to stay. A 10% price increase is taking the p*ss in this day and age especially with all the increased competition from Sky, Eircom etc

wolfman123

Be mindful sky are putting there price up also on the 1st feb...the regulator says a company can have as many price increases in a year as long a customer gets 1 months notice..and if they are not happy can cancel any service without penalty

kooga

i don't think it is just a horizon price increase as the inlaws have just regular upc cable with multiroom and their increase is €5, i don't know how it breaks down as they are currently paying €23 a month which is digital value €17 and multiroom €6

i will do my nut if my dad gets a price increase as he is an mds customer and as i quote from their email,

Over the past 12 months, UPC has introduced superb new products to bring the best digital experience to our customers including Fibre Powered Horizon TV, superfast broadband and phone services. Through our network investments to date and our ongoing investments in programming, content and technology, we are focused on delivering quality and value for money to all of our customers

this certainly doesn't apply to those on third world mds!!

wolfman123

Mmds service get nothing but price increase soft targets is what they are

jack presley

RQ2013 wrote: »

Has anyone rang up to cancel? Did they offer you anything to stay. A 10% price increase is taking the p*ss in this day and age especially with all the increased competition from Sky, Eircom etc

I did. They said they couldn't do anything about the price increase and I already have all the available discounts but they did give me Sky Sports free for 2 months

deekster

I was on €47 inc VAT per month for BB & TV - agreed with their loyalty dept last month.

Got the robot email yesterday indicating €7pm increase.

Rang loyalty dept today - shouted at them a bit (sorry about that Sharon) - net result is they have reduced my bill to €45pm but renewed contract for 12months, starting today.

Actually the net result is my contempt for UPC is strong. What a crass way to run a business.

deravarra

Spoke with them this morning - had spoken to them last week because the horizon box was quite poor - wifi signal is about 1/4 as good as was with the separate modem. I told them I was looking at alternatives, but would like to stick with them for broadband and phone. They are trying to persuade me to stick with the horizon box for tv - and they will give me half price for the next three months ... not a bad little deal tbh - as long as the broadband improves significantly with the new router. if it doesnt, then I am out

former legend

deravarra wrote: »

Spoke with them this morning - had spoken to them last week because the horizon box was quite poor - wifi signal is about 1/4 as good as was with the separate modem. I told them I was looking at alternatives, but would like to stick with them for broadband and phone. They are trying to persuade me to stick with the horizon box for tv - and they will give me half price for the next three months ... not a bad little deal tbh - as long as the broadband improves significantly with the new router. if it doesnt, then I am out

But if you take the "half price for three months" offer, that will tie you into a 12-month contract.

kooga

kooga wrote: »

i don't think it is just a horizon price increase as the inlaws have just regular upc cable with multiroom and their increase is €5, i don't know how it breaks down as they are currently paying €23 a month which is digital value €17 and multiroom €6

i will do my nut if my dad gets a price increase as he is an mds customer and as i quote from their email,

Over the past 12 months, UPC has introduced superb new products to bring the best digital experience to our customers including Fibre Powered Horizon TV, superfast broadband and phone services. Through our network investments to date and our ongoing investments in programming, content and technology, we are focused on delivering quality and value for money to all of our customers

this certainly doesn't apply to those on third world mds!!

just rang UPC and the price increase for my inlaws works out as follows

loyalty digital value €17 up to €20
multiroom €6 up to €8

Mds went up in january
multiroom up €6 to €8

so a little over a year ago multiroom was only a €5!
Hard to justify UPC for Tv only now. While on the phone they offered me horizon, i politely declined!

channelsurfer2

http://www.upc.ie/pricechanges/

full breakdown of price increases....

3 euro extra for sky sports????? WTF

kooga

channelsurfer2 wrote: »

http://www.upc.ie/pricechanges/

full breakdown of price increases....

3 euro extra for sky sports????? WTF

laugh sky sports goes up minus espn, reduction in the amount of football and no aviva premiership rugby! makes no sense

The Cush

kooga wrote: »

this certainly doesn't apply to those on third world mds!!

Might be the quickest way to move MMDS subscribers off the network prior to it switching off in 2 years.

The Cush

wolfman123 wrote: »

Mmds service get nothing but price increase soft targets is what they are

Any word on an official announcement from UPC regarding the ending of the MMDS service in 2016?

coylemj

I'm on Horizon max with no sports or movies, multiroom (basic silver Pace box in the bedroom), 150MB Broadband and 'Digital Telephony - Basic' which used to be called 'Anytime World' - my monthly charge is going down by 63c and my BB is going to be upgraded to 200 mbps on March 1.

Markx

The net effect of the last 6 months with UPC for me: several subscription channels removed, subscription cost increased. :mad:

Moving house soon, bye bye UPC

Edit: And god knows how much they pay Craig Doyle to keep saying the word "Extraaawwwwwdiny'. Pay Doyle less and stop charging me more....

kooga

The Cush wrote: »

Might be the quickest way to move MMDS subscribers off the network prior to it switching off in 2 years.

for many getting them off mmds is of no benefit to upc, for may in mmds land the alternatives are either sky or fta as there is no upc cable option

thefinalstage

I am on the basic 50Mb package with phone and unlimited use. They are upgrading me to 120Mb on march 1st and my costs are going up by 0. Still trying to figure it out but wooooo

wolfman123

The licence was renewed last year for 2 years..it looks like they are trying to push all mmds customers towards sky..because if upc was in a position to cable the areas and a customer left then any provider could use the cabling that upc paid to install...

wolfman123

Markx wrote: »

The net effect of the last 6 months with UPC for me: several subscription channels removed, subscription cost increased. :mad:

Moving house soon, bye bye UPC

Edit: And god knows how much they pay Craig Doyle to keep saying the word "Extraaawwwwwdiny'. Pay Doyle less and stop charging me more....

To be fair and I looked into this ..if a channel stops broadcasting say like espn they sold the rights to bt sports nothing a broadcaster can do to stop this..also like mgm hd stoped they have different shareholders than mgm standard definition thats why that is still broadcasting

Markx

wolfman123 wrote: »

To be fair and I looked into this ..if a channel stops broadcasting say like espn they sold the rights to bt sports nothing a broadcaster can do to stop this..also like mgm hd stoped they have different shareholders than mgm standard definition thats why that is still broadcasting

I know they can't prevent the channels being taken due to rights issues. But as I was specifically paying UPC for the channels they can no longer provide (and are presumably no longer paying for themselves), there should be a price subscription decrease.

wolfman123

Markx wrote: »

I know they can't prevent the channels being taken due to rights issues. But as I was specifically paying UPC for the channels they can no longer provide (and are presumably no longer paying for themselves), there should be a price subscription decrease.

You know yourself any provider wont compensate any customer like that...bbecauae you will always get thos is out of or control crap

The Cush

wolfman123 wrote: »

The licence was renewed last year for 2 years...

Of course UPC could continue with an MMDS service post 2016 if they aquired spectrum in the auction but under new technical conditions, probably unlikely due to the spectrum and the upgrade costs involved for an expected low subscriber base.

pippip

wolfman123 wrote: »

You know yourself any provider wont compensate any customer like that...bbecauae you will always get thos is out of or control crap

Yes, but they generally don't take them away and then tell you they are increasing your prices due to giving you so much more.

deravarra

former legend wrote: »

But if you take the "half price for three months" offer, that will tie you into a 12-month contract.

I haven't accepted the offer - I will let them know after the new router comes and I have tested it. Unfortunately, the majority of the routers provided are not great ... why do they insist on peeing people off with sh*** equipment?

snaps

In my opinion too, Sky should soon consider reducing their prices for sports, they are loosing champions league in 2015 too. So less EPL, No CL, Wonder what will happen to European Rugby??

kooga

snaps wrote: »

In my opinion too, Sky should soon consider reducing their prices for sports, they are loosing champions league in 2015 too. So less EPL, No CL, Wonder what will happen to European Rugby??

re sky and rugby they have the rights to the rabo pro 12 from next season......

DesperateDan

I would hazard a guess and say UPC are doing this with a view to handing out Horizon boxes to everyone within the coming months

bob11

I rang UPC this morning saying that I was cancelling due to the price increases .. Straight away put onto customer loyalty department .

I was on Horizon trial and I have Horizon plus 2 other multirooms (1 of them HD) and I was on horizon complete hd anytime package package with 50MB for 83.50 .. Plus 17 for 2 other boxes, totalling 100.50 .

I ended up getting a 3.50 reduction on Horizon package to go on Horizon Compete Bundle with 200MB. Then I was offered a further 15 Euro discount, ( 5 off Multiroom, 5 off HD and 5 off package)
So total discount of 18.50 ..
She told me this price would stay for 1 year and then to ring up at that stage to ask for loyalty discounts again ..

Well worth the call :-)

deravarra

bob11 wrote: »

I rang UPC this morning saying that I was cancelling due to the price increases .. Straight away put onto customer loyalty department .

I was on Horizon trial and I have Horizon plus 2 other multirooms (1 of them HD) and I was on horizon complete hd anytime package package with 50MB for 83.50 .. Plus 17 for 2 other boxes, totalling 100.50 .

I ended up getting a 3.50 reduction on Horizon package to go on Horizon Compete Bundle with 200MB. Then I was offered a further 15 Euro discount, ( 5 off Multiroom, 5 off HD and 5 off package)
So total discount of 18.50 ..
She told me this price would stay for 1 year and then to ring up at that stage to ask for loyalty discounts again ..

Well worth the call :-)

In fairness, the loyalty people are very good to deal with. Now, if only the end product was good to start with ...

celticbest

bob11 wrote: »

I rang UPC this morning saying that I was cancelling due to the price increases .. Straight away put onto customer loyalty department .

I was on Horizon trial and I have Horizon plus 2 other multirooms (1 of them HD) and I was on horizon complete hd anytime package package with 50MB for 83.50 .. Plus 17 for 2 other boxes, totalling 100.50 .

I ended up getting a 3.50 reduction on Horizon package to go on Horizon Compete Bundle with 200MB. Then I was offered a further 15 Euro discount, ( 5 off Multiroom, 5 off HD and 5 off package)
So total discount of 18.50 ..
She told me this price would stay for 1 year and then to ring up at that stage to ask for loyalty discounts again ..

Well worth the call :-)

Just rang UPC, I was also transferred to their customer loyalty department.

Instead of a €14 (10%) increase I was giving a €14 decrease!!

Happy Days…

Everyone make sure you call them, although you may have a long wait which they advise you as they are currently receiving a large volume of calls, it’s worth it.

0ph0rce0

I see the setanta pack has already gone up in price on the site

How long did that take?? 4-5 months

kooga

0ph0rce0 wrote: »

I see the setanta pack has already gone up in price on the site

How long did that take?? 4-5 months

how much has the setanta gone up, it was an extra €16

0ph0rce0

kooga wrote: »

how much has the setanta gone up, it was an extra €16

Says this on the site....

kooga

0ph0rce0 wrote: »

Says this on the site....

what a petty price increase!

this price increase is if applied to MDS non pvr customers really makes UPC redundant, tried to ring UPC on behalf of my father but gave up after 15mins

currently he pays €33 a month whic is digital value €17 and setanta €16 this is now going up to €37.25 digital value €20 and setanta €17.25

So V Sky

entertainment package €28 (STB box with series link record etc) plus he could get setanta €9.99 a month total per month €37.99

so for an extra .74cent a month move to sky.

Cancelling in the morning.

surf board

Have horizon select extra, phone and 120mb bband for 68 per month got increase email of 5er. Rang an loyalty offered me 12months for 36.50. Exact same as I already have.

channelsurfer2

it really seems the tv packs as standalone prices are not worth it. They are pushing you to triple play and eventually to horizon.

kooga

channelsurfer2 wrote: »

it really seems the tv packs as standalone prices are not worth it. They are pushing you to triple play and eventually to horizon.

surely they know that many of their tv subscribers cannot get upc broadband or phone at their address let alone horizon.

former legend

surf board wrote: »

Have horizon select extra, phone and 120mb bband for 68 per month got increase email of 5er. Rang an loyalty offered me 12months for 36.50. Exact same as I already have.

Hang on; am I reading this correctly? You're getting 120MB BB, Horizon Select Extra and home phone for €36.50 for 12 months??

That is sale of the century stuff.

The_Valeyard

surf board wrote: »

Have horizon select extra, phone and 120mb bband for 68 per month got increase email of 5er. Rang an loyalty offered me 12months for 36.50. Exact same as I already have.

How??????