SIRO - ESB/Vodafone Fibre To The Home

boardzz

25 first 6 months
50 next 6
55 thereafter

Where u getting your numbers?
Eir FTTH?

I’m checking SIRO service

Marlow

boardzz wrote: »

25 first 6 months
50 next 6
55 thereafter

Where u getting your numbers?
Eir FTTH?

I’m checking SIRO service

Link please, where you found those prices ... if you checked my links, you would have seen, that they referred to SIRO and OpenEIR pricing. And that's the official pricing table published on their website valid since 14.10.2019.

I mean, the least you could have done is checking the links, I provided.

/M

Gonzo

I don't have Siro and probably never will but I'd rather pay an extra 60 euros for Airwire over Vodafone any day. Vodaphone has a 1tb cap per month and a terrible modem (especially for Wifi) with widespread problems, Airwire has a fantastic modem and no caps or fair usage to worry about and excellent support here on boards.

boardzz

I went to the order page on Vodafone and it’s 280 euro cheaper than Airwire

Marlow

boardzz wrote: »

I went to the order page on Vodafone and it’s 280 euro cheaper than Airwire

Based on 12 months so. Not 18 months. Because that is the contract term they state. It goes up again after 12 months.

Also .. there is an additional 5 EUR/month discount per month within the 12 months, if you order online .. alright. Which could bring it down a bit more ... 60 EUR (because it does not apply on the 25 in the first 6 months). So by my calculations a difference of 132 EUR then. But not 280 EUR.

The pricing you stated makes no sense according to their price sheet. So maybe they have not updated their online orders and just tell you afterwards that price is not valid.

/M

boardzz

Do you work for Airwire because you’re being very defensive.
Vodafone are offering 280 cheaper over the 18 months. Get over it

Marlow

boardzz wrote: »

Do you work for Airwire because you’re being very defensive.
Vodafone are offering 280 cheaper over the 18 months. Get over it

If price is all that matters to you, go with that. Simples. But let us know, how you get on.

Personally I deal in realities. And yes, I work in the industry. If things don't add up, I pick somebody where things add up. Does not have to be Airwire. But Vodafone ... i have yet to get consistent pricing from them. Nevermind the issues dealing with their support or their billing team as a consumer.

/M

I'm gutted - in a large town, SIRO infrastructure installed well over a year ago, but my status on the online checker changed from "available within 6 months" to "not available". Got this back when I emailed them, which I'm guessing means I'll never get it.

We have searched your premises and unfortunately, due to topographical difficulties that occurred during the initial build, SIRO could not connect your home at this time.

This was due to the ducting underground being blocked and as a result, SIRO cannot pass its fibre to your home.

At present, we do not have a timeline for resolution.

Marlow

Deleted User wrote: »

I'm gutted - in a large town, SIRO infrastructure installed well over a year ago, but my status on the online checker changed from "available within 6 months" to "not available". Got this back when I emailed them, which I'm guessing means I'll never get it.

If the power cable to your home was put in as direct buried cable or there is ESB ducting, that is totally collapsed and can not safely be repaired, then SIRO will remove your premise from the rollout.

The ESB won't let them near that.

That's the norm. There is for example an entire street in Sligo, that didn't get SIRO because of that. They would also have looked at other solutions, like surface retractable. But if only house along the row does not want to accommodate that, then that's a non-runner.

/M

The Real B-man

Now Live in areas of Rathnew/Wicklow Town

Juicy432

Anyone know how to install broadband without an eircode? I've just moved into a new build and can't get vodafone or sky to even consider coming out when I don't have an eircode as of yet. The estate is siro enabled as about 30 or 40 houses already avail of this.

opus

Deleted User wrote: »

I'm gutted - in a large town, SIRO infrastructure installed well over a year ago, but my status on the online checker changed from "available within 6 months" to "not available". Got this back when I emailed them, which I'm guessing means I'll never get it.

Exactly the same for me

Unfortunately, we have found that due to topographical difficulties that arose during the initial build, SIRO was unable to pass its network to your home.

The topographical issues we refer to relate to the underground ducting in your home being direct buried which means that fibre is unable to be passed to your home at present.

Since getting that I've gone the opposite direction to a cheap & cheerful GoMo connection for €9.99 / month to avoid paying the ever increasing VM fees.

Digiweb

Juicy432 wrote: »

Anyone know how to install broadband without an eircode? I've just moved into a new build and can't get vodafone or sky to even consider coming out when I don't have an eircode as of yet. The estate is siro enabled as about 30 or 40 houses already avail of this.

Send us a PM we may be able to help

greenhorn22

Juicy432 wrote: »

Anyone know how to install broadband without an eircode? I've just moved into a new build and can't get vodafone or sky to even consider coming out when I don't have an eircode as of yet. The estate is siro enabled as about 30 or 40 houses already avail of this.

Your only option is to go for a sim only broadband package. I use Three and its ok during the day but sucks at peak times.
I am going through the same trouble as you. First I had to wait 6 months to get the eircode and even now that I have it, nobody else recognizes it yet. Eir, Sky, anpost, dominos etc.
Even the eircode confirmation letter I received went to the wrong address (oh the irony).
Eircode only update every quarter but it looks like it takes another quarter after that for everyone else.

Airwire: MartinL

Juicy432 wrote: »

Anyone know how to install broadband without an eircode? I've just moved into a new build and can't get vodafone or sky to even consider coming out when I don't have an eircode as of yet. The estate is siro enabled as about 30 or 40 houses already avail of this.

If you are within our coverage areas, then we can order SIRO for you. Also, when you have no Eircode.

stamjoe

How come Vodafone can't activate a line without an engineer call out does anyone know?

Digiweb

stamjoe wrote: »

How come Vodafone can't activate a line without an engineer call out does anyone know?

If it's a Siro line and the ONT is in-situ and online (no missing/damaged cables etc.) then theres no reason why they cant

stamjoe

Digiweb wrote: »

If it's a Siro line and the ONT is in-situ and online (no missing/damaged cables etc.) then theres no reason why they cant

Yeah it's quite annoying, if you order through Vodafone you have to wait for an Engineer even if you have everything installed and ready to go.

Marlow

stamjoe wrote: »

Yeah it's quite annoying, if you order through Vodafone you have to wait for an Engineer even if you have everything installed and ready to go.

The reason for that is probably their own (Vodafone) ordering system and the fact, that all routers get installed by the engineers, where other providers actually just ship you the router preconfigured.

/M

nigeemac999

Hi wonder if anyone had this problem rang sky today to get ftth everything was going great she said router would be here tomorrow and be installed friday paid and all next thing she put me on hold for about 5 mins and came back and said there was a problem with their systems since before christmas what ever that ment and they didnt know when they could install it from getting it friday to no idea not even a ball park date seems weird this happen to anyone else? thanks

TBi

My line is down at home. LOS blinking red. Is there anyway to check if service is working in my area? I logged a fault with vodafone already but no other information yet.

pump

Installation..


So has any one had the engineer connect the siro cat 5 to a existing cat 5 the builder has left in the telecons box on the side of a new house?

On houses in our estate I noticed they brought the cable directly from the manhole in the footpath direct to the small telecoms box on the house then out of the side of the box along the external wall and drilled through the house wall to bring the cable inside the building.

Surley they can connect the new siro cat 5 cable to the existing builders cat 5 in the telecom box to save drilling holes in walls? is drilling the wall just the quickest way they have found to do the job?

I found this with sky and another broadband provider when setting up aerials until I told them they way I want it installed and was no issues.

TBi

The siro cable is optical, not cat5. It needs to be brought into the house to connect to the box which converts it to ethernet.

pump

TBi wrote: »

The siro cable is optical, not cat5. It needs to be brought into the house to connect to the box which converts it to ethernet.

Makes sense, I was told it was cat 5.

tuxy

pump wrote: »

Makes sense, I was told it was cat 5.

Yup SIRO use GPON just like most FTTH around the world.

CoBo55

Crews back in Enniscorthy today doing plenty of work.

atlantean

Juicy432 wrote: »

Anyone know how to install broadband without an eircode? I've just moved into a new build and can't get vodafone or sky to even consider coming out when I don't have an eircode as of yet. The estate is siro enabled as about 30 or 40 houses already avail of this.

Technically you should not need an eircode — when eircode was introduced it was stated that people did not have to use it, it was optional!

Unfortunately companies seem to be insisting on an eircode which goes against the official eircode useage guide and because of this a lot of people are having difficulty getting utility connections.

atlantean

Des Griffin wrote: »

My Experience Of Vodafone Siro December 2019

Customer
Des Griffin
Killarney Town
Kerry
Customer Number 6041***598
CRN S1VF00056***
Tel Number 064 509** (Not working)

Dear Vodafone on May of this year
You contacted me about moving to your
New Siro Fibre Broadband
Promising me speeds of up to
1GB

A team of workers came and dug a big hole at the side of my house
One evening filled it in with concrete
And told me they could not find my ESB
Cable
A few weeks later you called me again
And told me you had dug the whole in the incorrect place
And that a team of men would call again
And dig another hole

A few days later the workers called and dug
Another hole in my concrete path
Again in the wrong place
A third and final hole was dug at the back of my house and the ESB cable was found
The fibre optic cable was pulled up and stuck to the wall
A number of weeks after that two technicians came and installed my fibre optic broadband

I lost my home telephone number
064 6639*** of 21 years
Which no one told me about
The internet worked well for a few weeks on
Initial speeds of 800mbps
After One month
it started to go downhill
Speeds were down to 100mbps

Over the past three weeks of December 2019
Speeds were down to 15 mbps

Nothing works iPads Netflix
Computers nothing for my whole family
You where contacted on 1907

With Waiting times on every occasions of up to 1 hour
And the connection was tested

Last Sunday the 8th of December 2019
Your technician spent 1 hour testing the connection Again
with me plugging cables in and out of my computer doing speed tests

He concluded my router was faulty
And a new one would arrive on Tuesday
He took the serial number of the faulty one
And told me to be ready to box up the old one.

By Wednesday there was still no sign of a router
I called you again waiting 50 mins
To be told my new router had been rejected.

With out as much as text email phone call from you
You stated you would have to test the connection again
And You would call me this morning 12/12/2019 at
11am

I took the morning off work
Christmas is coming my children are receiving iPads PlayStation all internet dependent products

I now have no home phone
And Zero internet the router has stopped
Completely

No one called no text email nothing
I again called you waiting 40 mins

I was told a new router would be sent
I asked to speak to a supervisor
None available
I asked for a tracking number
None available
I was told a supervisor would call me
No one called
I was told I would be emailed a tracking number all lies
I have nothing

I’m 50 years of age this has been the worst
Consumer experience of my life
I find your treatment of me and my family
And my family home with its patch work
Paths front and back destroyed by you appalling
(Pictures available)
I work in a factory of 1000 people
As a CNC programmer
I will be informing everyone of your
Fibre optic disaster
Your customer treatment
And the 3 holes around my house

Thursday 12/12/19
After 3 requests denied to speak to the supervisor
Over the past week
I have asked to open up a
Customer complaint number
(The only way to lodge a complaint)

I have been told I will be contacted in
24hrs
Still no contact
I have contacted the courier company
K&N
Myself and have been told
I will receive my router next week
Some time

“And to make sure I have the old router and
Somebody over 18 to sign for it on the day”

My family still has zero internet or a
Landline telephone
No contact from Siro or Vodafone
We still do not know if the router is
The problem and nobody at Siro Vodafone
Ireland Cares

On Monday 16th I again had to make 3 phone calls to K&N to receive my new router
Which resulted in me receiving this at 18:20
After I threatened them that my time and patience was up

Please Note
During this time i never received any
Phone call text message or email
From Vodafone whom I have been with for
Over 4 years.

Until today to get this
Complaint Reference Number

Thursday 19th December

New router made no difference
I was told technical support would contact me Thursday 4pm
No phone call message nothing
I contacted them at 8pm
When the speed from there
1GB server drops to 15mbps

They tested the connection it took one hour
Of plugging in/out cables to there router
Doing various speed tests on a laptop
And an iPhone X

Vodafone finally admitted that I was experiencing slow speeds after a weeks of
Testing
And they will now send out a technician team
As usual they could not
Say when,
“ we will be in touch”
Looks like no internet for my family for
Xmas
My children’s Xmas toys will be of no use on
Christmas Day
When I informed there representative that
I was going to post my experience on
Boards.ie
They said “they didn’t care”

These conversations are recorded
Go Check It.

Buyers Beware.

You say you lost your phone number — why was that?

I’m about to get SIRO installed and I know my phone line will be changing to voip but no one said I’d have to change my number — this house has had that number for over 40 years and I don’t intend changing it now! It was a big enough deal when it changed from a 6 digit to a 7 digit number!

Has your problems been sorted yet?

byte

atlantean wrote: »

You say you lost your phone number — why was that?

I’m about to get SIRO installed and I know my phone line will be changing to voip but no one said I’d have to change my number — this house has had that number for over 40 years and I don’t intend changing it now! It was a big enough deal when it changed from a 6 digit to a 7 digit number!

Has your problems been sorted yet?

I had SIRO installed here some months ago now and kept my existing landline number without much inconvenience.

I'm with Digiweb, not Vodafone, not that it should make any difference in keeping your number. I'm glad I didn't endure what Des had to deal with though. Vodafone looking very inept with his install.

Marlow

byte wrote: »

I had SIRO installed here some months ago now and kept my existing landline number without much inconvenience.

I'm with Digiweb, not Vodafone, not that it should make any difference in keeping your number. I'm glad I didn't endure what Des had to deal with though. Vodafone looking very inept with his install.

It is very much down to the provider. The larger providers just don't care enough.

/M