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iPhone 4S WiFi greyed out after iOS7 update

  • 23-01-2014 9:01am
    #1
    WhyTheFace
    Registered Users Posts: 462 ✭✭


    Hi,

    I received a refurbished iPhone 4s off my insurance company. On upgrading it to iOS7 it appears to have experienced a somewhat common phenomenon of greying out my WiFi which doesn't work now. I have restored the phone to factory settings but to no avail.

    Is the WiFi effectively banjaxed? Apple said the phone was purchased in Nov. 2011 and so is out of warranty. I've read some crazy advice on the web involving hairdryers and freezers but I don't wanna go down that road.

    Should I cut my losses and return to the insurance company? I presume they are required to replace it.


Comments

  • #2
    myIdea
    Registered Users Posts: 97 ✭✭myIdea


    This is a hardware problem not software... its probable just a coincidence that you didn't notice before that the wifi wasn't working.

    The tricks you found on the net are only temporary and it all boils down to the wifi chip, its over heating or has already burnt-out/dried-out its connections to the motherboard. Either way it needs replacing/re-soldering.

    Send your phone back asap... cause I doubt you will find anyone except Apple that will fix it. €€€


  • #3
    SledgeGalway
    Registered Users Posts: 14 ✭SledgeGalway


    Having similar problems at the moment out of warranty since august. Wifi greyed out since december only getting round to trying to sort it now.

    I tried all the online solutions but to no avail. Have contacted vodafone and they told me straight up that this fault was an apple problem. I also went into a local phone repair shop and they didn't even look at it and said it was an apple problem.

    After contacting apple, they told be about the EU consumer warranty and told me to contact my point of purchase which is vodafone.

    Just wondering if anyone has had success in getting results through this. I really don't want to pay for a repair for something that cost so much money in the first place and for something that wasnt caused by me.

    Any advice would be brilliant thanks.


  • #4
    SledgeGalway
    Registered Users Posts: 14 ✭SledgeGalway


    Hey, had to set up an account when I came across this thread. Having similar problems at the moment out of warranty since august. Wifi greyed out since december only getting round to trying to sort it now.

    I tried all the online solutions but to no avail. Have contacted vodafone and they told me straight up that this fault was an apple problem. I also went into a local phone repair shop and they didn't even look at it and said it was an apple problem.

    After contacting apple, they told be about the EU consumer warranty and told me to contact my point of purchase which is vodafone.

    Just wondering if anyone has had success in getting results through this. I really don't want to pay for a repair for something that cost so much money in the first place and for something that wasnt caused by me.

    Would this cover it? http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm

    Any advice would be brilliant thanks.


  • #5
    _Whimsical_
    Registered Users, Registered Users 2 Posts: 7,957 ✭✭✭_Whimsical_


    SledgeGalway wrote: »
    Hey, had to set up an account when I came across this thread. Having similar problems at the moment out of warranty since august. Wifi greyed out since december only getting round to trying to sort it now.

    I tried all the online solutions but to no avail. Have contacted vodafone and they told me straight up that this fault was an apple problem. I also went into a local phone repair shop and they didn't even look at it and said it was an apple problem.

    After contacting apple, they told be about the EU consumer warranty and told me to contact my point of purchase which is vodafone.

    Just wondering if anyone has had success in getting results through this. I really don't want to pay for a repair for something that cost so much money in the first place and for something that wasnt caused by me.

    Would this cover it? http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm

    Any advice would be brilliant thanks.

    I would think that should definitely cover it. Warranty is only a limited protection offered by a manufacturer. Your statutory rights under the Sale of Goods and Supply of Services Act are much more robust. There is no year limit on those protections and rights. The acid test used by a judge in determining these kind of cases is "reasonable expectation". Is it reasonable to expect a 600+ phone to survive fully functional for more than a year? Hell yes! You should definitely fight for your rights on it. You can take a case with the Small Claims Court too. You pay around 25 euro and the rest of your costs are covered. Vodafone however would have to provide representation for themselves in court and pay for it. Id say they'd back down pretty quickly if you went ahead with the action.


  • #6
    SledgeGalway
    Registered Users Posts: 14 ✭SledgeGalway


    Thanks for the reply. I see i posted twice by accident. I'm going to hit up the vodafone store in the morning again and think i will print off some of this information and be very persistent.


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  • #7
    eorpach
    Registered Users, Registered Users 2 Posts: 301 ✭✭eorpach


    _Whimsical_ wrote: »
    I would think that should definitely cover it. Warranty is only a limited protection offered by a manufacturer. Your statutory rights under the Sale of Goods and Supply of Services Act are much more robust. There is no year limit on those protections and rights. The acid test used by a judge in determining these kind of cases is "reasonable expectation". Is it reasonable to expect a 600+ phone to survive fully functional for more than a year? Hell yes! You should definitely fight for your rights on it. You can take a case with the Small Claims Court too. You pay around 25 euro and the rest of your costs are covered. Vodafone however would have to provide representation for themselves in court and pay for it. Id say they'd back down pretty quickly if you went ahead with the action.

    Agree with this 100% - if the OP gets no satisfaction from the Insurance company, he should also go this route. Irish law provides for a longer period than 2 years. Even Apple accept this. See here and note footnote no. 1.

    Call the National Consumer Agency for further information.


  • #8
    WhyTheFace
    Registered Users Posts: 462 ✭✭WhyTheFace


    Hi,

    Just an update. I e-mailed the insurance company a few hours after it was delivered. I said the wifi never worked but didn't mention updating to iOS7. I don't think that's important as it's a basic requirement. They told me to return it to them no questions asked and they will send me out another replacement.

    Should insurance companies not really provide newer models? I don't mind receiving a 2nd hand refurbished phone but that one was 26 months old.


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