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E fibre service terrible the last month

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  • 23-01-2014 10:57pm
    #1
    giggsy07
    Closed Accounts Posts: 262 ✭✭


    Great speeds here guys.Seriously sick of this now its been a month and still the same.Just off the phone to tech and they cant help either because its a network issue???If it becomes a network priority then the network team will look into it im told even though i was told there is numerous customers complaining of bad speeds at peak time?Terrible service ill be ringing comreg in the morning to get my contract cancelled and i hope others see this.Im in kildare town so broadband quality should not be a problem.Iv had 4 call outs the last month and still the same.Goodbye and good riddance Eircom!!
    3254033297.png


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    #2
    giggsy07
    Closed Accounts Posts: 262 ✭✭giggsy07


    giggsy07 wrote: »
    Great speeds here guys.Seriously sick of this now its been a month and still the same.Just off the phone to tech and they cant help either because its a network issue???If it becomes a network priority then the network team will look into it im told even though i was told there is numerous customers complaining of bad speeds at peak time?Terrible service ill be ringing comreg in the morning to get my contract cancelled and i hope others see this.Im in kildare town so broadband quality should not be a problem.Iv had 4 call outs the last month and still the same.Goodbye and good riddance Eircom!!
    And again..
    3253993269.png


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    #3
    giggsy07
    Closed Accounts Posts: 262 ✭✭giggsy07


    Super speeds:)id get better speeds on a 3g modem.
    3254027402.png


  • Options
    #4
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Just upgraded to efibre today and things were fine until the evening. Now I'm down to under 2 meg yet the upload is fine.

    3254067819.png

    However when I do a test outside of Ireland it's perfect.

    3254070054.png

    The reason we upgraded to efibre is because we were having massive slow downs in the evening just like everyone else on this forum.


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    #5
    giggsy07
    Closed Accounts Posts: 262 ✭✭giggsy07


    Deleted User wrote: »
    Just upgraded to efibre today and things were fine until the evening. Now I'm down to under 2 meg yet the upload is fine.

    3254067819.png

    However when I do a test outside of Ireland it's perfect.

    3254070054.png

    The reason we upgraded to efibre is because we were having massive slow downs in the evening just like everyone else on this forum.
    Prepare yourself for heartache friend because eircom are no help.


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    #6
    giggsy07
    Closed Accounts Posts: 262 ✭✭giggsy07


    Thats well spotted im the same when i test from Manchester i get full speeds but when using Dublin server its 2mb?
    3254098281.png


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    #7
    giggsy07
    Closed Accounts Posts: 262 ✭✭giggsy07


    And from Dublin
    3254102744.png


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    #8
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Yeah any server I test in Ireland gives me around 2 meg. If I test a server in the UK or another country its fine. 


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    #9
    giggsy07
    Closed Accounts Posts: 262 ✭✭giggsy07


    Deleted User wrote: »
    Yeah any server I test in Ireland gives me around 2 meg. If I test a server in the UK or another country its fi
    I havent seen this mentioned before i wonder is this something related to the problem.Well spotted either way.


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    #10
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hopefully we might get a response from one of the reps tomorrow if they see this. 


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    #11
    giggsy07
    Closed Accounts Posts: 262 ✭✭giggsy07


    We Better:)


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    #12
    giggsy07
    Closed Accounts Posts: 262 ✭✭giggsy07


    Any info guys?


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    #13
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    giggsy07 wrote: »
    Great speeds here guys.Seriously sick of this now its been a month and still the same.Just off the phone to tech and they cant help either because its a network issue???If it becomes a network priority then the network team will look into it im told even though i was told there is numerous customers complaining of bad speeds at peak time?Terrible service ill be ringing comreg in the morning to get my contract cancelled and i hope others see this.Im in kildare town so broadband quality should not be a problem.Iv had 4 call outs the last month and still the same.Goodbye and good riddance Eircom!!
    3254033297.png
    Hi giggsy07

    The network issues had an adverse effect on speeds outside of the areas mentioned in this press release:


    http://pressroom.eircom.net/press_releases/article/eircom_Outage/


    I've been advised that they are hoping to have this resolved very soon

    Apologies for the inconvenience

    Al


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