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Nokia Lumia 625 frozen on Nokia screen

  • 24-01-2014 9:03pm
    #1
    First Focus
    Registered Users Posts: 69 ✭✭


    I got a new Nokia Lumia 625 yesterday, I am changing networks and thought if I turned off the phone and turned it on it may have changed, anyway my problem is I turned it off alright but when I turned it back on it is after freezing on the Nokia screen, I have tried holding the power and sound down buttons but nothing is working. Can anyone give me guidance, Why don't they have a battery that can be taken out of. Please help


Comments

  • #2
    pizzahead77
    Registered Users, Registered Users 2 Posts: 2,343 ✭✭✭pizzahead77


    First Focus wrote: »
    I got a new Nokia Lumia 625 yesterday, I am changing networks and thought if I turned off the phone and turned it on it may have changed, anyway my problem is I turned it off alright but when I turned it back on it is after freezing on the Nokia screen, I have tried holding the power and sound down buttons but nothing is working. Can anyone give me guidance, Why don't they have a battery that can be taken out of. Please help

    Apparently either of these methods are supposed to work

    1) Press and hold both the Volume Down and Power key for 15 seconds. After 15 seconds, the display will turn off and the phone will vibrate and restart.
    2) Press and hold the Power key for 15 seconds. After 15 seconds, the display will turn off and the phone will vibrate and restart.


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