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Wrongly charged for purchase, what should I do?

  • 27-01-2014 8:37pm
    #1
    OttoPilot
    Registered Users, Registered Users 2 Posts: 540 ✭✭✭


    I was buying a pair of boots today from a sports shop. They were €45 and I had around 80 in my account. I tried to pay by visa debit but the shop assistant told me something went wrong. I then tried again by the same method and she said this time it was declined for insufficient funds, so I left without the boots or a receipt assuming some delayed charges had gone through my account during the day and I was rejected for insufficient funds both times.

    I just checked my online bank statement there and a charge for the boots for 45 did go through today which was why I was rejected the second time. What should I do? Would my bank statement be enough proof that I paid and didn't get the boots?


Comments

  • #2
    Leitrim Lady
    Registered Users, Registered Users 2 Posts: 85 ✭✭Leitrim Lady


    Hi,
    I'm sure the person serving you will remember the transaction being declined and the shop most probably has CCTV that would show you left empty handed.Give them a buzz tomorrow if you can't get back in straight away just to bring it to their attention.Im sure they've come across this before.
    Good Luck.


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    It's probably down to a failure in the payment mechanism. Check with your bank to see if the transaction really did go through.


  • #4
    ElNino
    Registered Users, Registered Users 2 Posts: 1,505 ✭✭✭ElNino


    If the original charge went through then the company would have a record of the transaction including your name so all you should need to produce is ID. Just call in to them and I am sure that they will sort it for you.


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