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Naked DSL

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  • 28-01-2014 1:00am
    #1
    testicle
    Closed Accounts Posts: 5,430 ✭✭✭


    Hi there,

    I have just moved house - renting - and in my new house there is one telephone socket, Eircom branded. I have plugged an analog telephone into this socket and I don't get a dial tone, which would lead me to believe that there has never been a telephone line connected at this address. From speaking to the landlord, they would be in agreement to the best of their knowledge.

    I rang Eircom's moving home department and after finding my address, they informed me that there was DSL active at the address - with another provider. They weren't able to tell me with whom however, and informed me to ring 198000 to find out who the provider was. However, as there's no dial tone, 198000 does nothing.

    To the best of my knowledge Eircom does not offer a Naked DSL product, but to disprove that I've also connected a DSL modem to the socket, and it shows as disconnected, which it shouldn't if there was DSL active.

    How do I convince Eircom's moving home department that there is no DSL - or indeed phone line - connected at this address???


Comments

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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    testicle wrote: »
    Hi there,

    I have just moved house - renting - and in my new house there is one telephone socket, Eircom branded. I have plugged an analog telephone into this socket and I don't get a dial tone, which would lead me to believe that there has never been a telephone line connected at this address. From speaking to the landlord, they would be in agreement to the best of their knowledge.

    I rang Eircom's moving home department and after finding my address, they informed me that there was DSL active at the address - with another provider. They weren't able to tell me with whom however, and informed me to ring 198000 to find out who the provider was. However, as there's no dial tone, 198000 does nothing.

    To the best of my knowledge Eircom does not offer a Naked DSL product, but to disprove that I've also connected a DSL modem to the socket, and it shows as disconnected, which it shouldn't if there was DSL active.

    How do I convince Eircom's moving home department that there is no DSL - or indeed phone line - connected at this address???
    Hi testicle

    Please DM me the address in question and I'll look in to this further for you.

    Thanks

    Al


  • Options
    #3
    testicle
    Closed Accounts Posts: 5,430 ✭✭✭testicle


    PM'd you as requsted


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    testicle wrote: »
    PM'd you as requsted
    Just replied there testicle

    Al


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    #5
    testicle
    Closed Accounts Posts: 5,430 ✭✭✭testicle


    *cough*


  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    testicle wrote: »
    *cough*
    Hi testicle

    I'll be back to you soon,

    Thanks

    Al


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    #7
    testicle
    Closed Accounts Posts: 5,430 ✭✭✭testicle


    Hi Al,

    I sent you a PM yesterday on this, I was wondering if you got it.


  • Options
    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    testicle wrote: »
    Hi Al,

    I sent you a PM yesterday on this, I was wondering if you got it.
    Hi testicle


    Just replied now, apologies for the delays


    Al


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    #9
    testicle
    Closed Accounts Posts: 5,430 ✭✭✭testicle


    PM'd you on this Al. The line was activated over the weekend.


  • Options
    #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    testicle wrote: »
    PM'd you on this Al. The line was activated over the weekend.
    Great stuff, I've PM'd you in reply

    Al


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