Can't Download Microsoft Silverlight Plug in needed for Netflix

Roseviolet · 30-01-2014 6:50pm #1

Dear All

Joined Netflix's free membership for the month but can't download Microsoft Silverlight Plug in to enable downloading of programmes. Actually I can't access microsoft.com website at all. Using google chrome as my browser but have unistalled and reinstalled and no joy. Have also looked at my security settings and firewall but no joy either. Am using Windows XP. Am not completly useless IT wise but have no clue how to fix this. Any suggestions?

runawaybishop · 30-01-2014 6:53pm

Does it work on IE?

Roseviolet · 30-01-2014 7:04pm

Ok - now am going to sound completly useless!! Whats IE?

runawaybishop · 30-01-2014 7:09pm

Internet explorer. What happens when you go to Microsoft.com?

Roseviolet · 30-01-2014 7:16pm

Ah should have guessed - no it doesn't work on IE either. When I go to microsoft.com it says that the website is not available. Thanks runawaybishop

Roseviolet · 30-01-2014 7:17pm

When go for further info following comes up

he server at www.microsoft.com can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.
Check your Internet connection.
Check any cables and reboot any routers, modems, or other network devices you may be using.
Check your DNS settings.
Contact your network administrator if you're not sure what this means.
Try disabling network prediction.
Go to the Chrome menu > Settings > Show advanced settings... and deselect "Predict network actions to improve page load performance." If this does not resolve the issue, we recommend selecting this option again for improved performance.
Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server...
Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN".
Error code: ERR_NAME_NOT_RESOLVED

Roseviolet · 30-01-2014 7:19pm

I have tried deselecting 'predict netowrk actions' before as well

runawaybishop · 30-01-2014 7:20pm

edit: actually - does it work on internet explorer? You have DNS issues on chrome it seems.

Roseviolet · 30-01-2014 7:31pm

No it doesn't work on internet explorer. Whats DNS???.....

runawaybishop · 30-01-2014 7:33pm

Can you visit any site?

ressem · 30-01-2014 7:39pm

As mentioned, you appear to have a DNS lookup problem.
DNS translates web domain addresses into IP addresses like 65.55.57.27.

If it's affecting only Microsoft, it might be that a bad value has been added to your hosts file (c:\windows\system32\Drivers\etc\hosts) by malware in an attempt to stop you from downloading updates.

If you press the Windows Key on the keyboard (beside the left ALT key) together with the r key it will bring up the run dialog.

Type in CMD and hit enter. (to bring up a command window)

type in

nslookup www.microsoft.com

It should return

Server:  <the name of your router>
Address:  <the ip of your router>

Non-authoritative answer:
Name:    lb1.www.ms.akadns.net
Address:  65.55.57.27
Aliases:  www.microsoft.com
          toggle.www.ms.akadns.net
          g.www.ms.akadns.net

or very similar.

If not, you might want to consider running malwarebytes to check for viruses.

Roseviolet · 30-01-2014 7:44pm

Runaway thanks- yes it downloads loads of other sites just problem with microsoft.

Ressem - Will try your suggestion. Thanks

Roseviolet · 30-01-2014 7:48pm

Ressem - just tried and the exact message came up.

Roseviolet · 30-01-2014 7:49pm

Still saying microsoft not available

Roseviolet · 30-01-2014 7:51pm

And just tried downloading malwarebytes and its saying also saying its not available - so sorry problem not just with microsoft

runawaybishop · 30-01-2014 8:03pm

Have you an antivirus already installed? Not beig able to reach Microsoft or malwarebytes is suspicious. You could try booting into safe mode with network support and downloading malwarebytes then.
edit: pressing f8 when the computer is booting (at the bios screen) should get you into safe mode options.

Roseviolet · 30-01-2014 8:26pm

Ok - will go and try that. Thanks runaway. Sorry I had to go there for a bit.

Roseviolet · 30-01-2014 9:09pm

Hi runaway. Tried downloading malwarebytes in safe mode but couldn't access internet at all (Use UBB for internet connection) so couldn't download.

sounds like virus then. Think maybe I should bring it somewhere to get it sorted

Roseviolet · 30-01-2014 9:09pm

Many thanks for your help

testicle · 30-01-2014 9:12pm

Press the Windows key and R at the same time, and in the box that appears, type:

notepad c:\windows\system32\drivers\etc\hosts

And press OK. Is there anything there that doesn't have a # at the beginning of the line?

Roseviolet · 30-01-2014 9:15pm

Hi Testicle

Got this below

Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

maki · 30-01-2014 9:35pm

Roseviolet wrote: »

Hi runaway. Tried downloading malwarebytes in safe mode but couldn't access internet at all (Use UBB for internet connection) so couldn't download.

sounds like virus then. Think maybe I should bring it somewhere to get it sorted

Did you select "Safe Mode with Networking"? In regular safe mode all network adapters are disabled.

bonzodog2 · 30-01-2014 9:36pm

The hosts file looks OK. Open a command prompt (Win key + R, then type cmd), then type

ping www.microsoft.com

and ping www.malwarebytes.org

you should see something like this:

C:\Users\User>ping www.malwarebytes.org

Pinging cs88.wac.edgecastcdn.net [93.184.220.117] with 32 bytes of data:
Reply from 93.184.220.117: bytes=32 time=56ms TTL=54
Reply from 93.184.220.117: bytes=32 time=58ms TTL=54
Reply from 93.184.220.117: bytes=32 time=75ms TTL=54
Reply from 93.184.220.117: bytes=32 time=53ms TTL=54

Ping statistics for 93.184.220.117:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 75ms, Average = 60ms

Incidentally, here, now, my pings fail to www.microsoft.com. I'm using UPC

Roseviolet · 30-01-2014 9:46pm

maki wrote: »

Did you select "Safe Mode with Networking"? In regular safe mode all network adapters are disabled.

Hi Maki

I did use safe mode with networking

Roseviolet · 30-01-2014 9:48pm

Ok will try that bonzodog

bonzodog2 wrote: »

The hosts file looks OK. Open a command prompt (Win key + R, then type cmd), then type

ping www.microsoft.com

and ping www.malwarebytes.org

you should see something like this:

C:\Users\User>ping www.malwarebytes.org

Pinging cs88.wac.edgecastcdn.net [93.184.220.117] with 32 bytes of data:
Reply from 93.184.220.117: bytes=32 time=56ms TTL=54
Reply from 93.184.220.117: bytes=32 time=58ms TTL=54
Reply from 93.184.220.117: bytes=32 time=75ms TTL=54
Reply from 93.184.220.117: bytes=32 time=53ms TTL=54

Ping statistics for 93.184.220.117:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 75ms, Average = 60ms

Incidentally, here, now, my pings fail to www.microsoft.com. I'm using UPC

Roseviolet · 30-01-2014 9:51pm

Hi Bonzodog

Just tried that but message stated the ping failed to find either website

I appreciate all these suggestions people

ressem · 30-01-2014 10:36pm

If you put Microsoft.com's ip address into a web browser does it bring up anything?
http://65.55.57.27

Can you download malwarebytes chameleon from
http://data-cdn.mbamupdates.com/v1/tools/chameleon/data/mbam-chameleon-1.62.1.1000.zip

Can you confirm that your version of XP is at service pack 3? (Control Panel \ System)

Can't Download Microsoft Silverlight Plug in needed for Netflix

Comments